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Skills

  • Crisis Management in Healthcare
  • Project oversight
  • Medication dispensing
  • Pharmacy operations management
  • Hiring and recruitment
  • Multidisciplinary team collaboration
  • Drug inventory management
  • Operational Efficiency Enhancement
  • Patient Feedback Systems
  • Clinical Software Implementation

Work Experiences

  • Coordinated cross-functional teams.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 18%.
  • Collaborated with financial officers to adjust annual budgets.
  • Collaborated with executive leadership.
  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Achieved surplus financial performance goals of 51%.
  • Compounding, mixing, packaging, and labeling procedures were all implemented by me.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Was in charge of a group of 6 pharmacy technicians.

Summaries

  • Practice Supervisor is a multi-talented Practice Supervisor who is consistently rewarded for planning and operational improvements.
  • With more than 17 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Hope to help Northwind achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Clear understanding of project management and client relations as well as project management training.
  • Exceptional communicator and proven problem solver.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Achieved 52% improvements in appointment scheduling.
  • Achieved significant operational improvements.
  • Excellent planning and program management skills. Highly organized and hardworking.

Accomplishments

  • Directed staff training programs that improved clerical accuracy by 60%, supporting compliance efforts and reducing audit flags.
  • Led a multi-disciplinary team to successfully implement a budget-saving initiative that reduced operational overhead by 66%.
  • Collaborated with the billing department to introduce a new EHR system, cutting billing inquiry processing time by 2%.
  • Collaborated with administration to restructure payment and billing workflows, resulting in a 58% increase in billing accuracy.
  • Developed a set of KPIs that helped monitor clinical staff performance, boosting efficiency by 40% within two quarters.
  • Spearheaded continuous education and compliance training, achieving 14% employee certification in required areas.
  • Redesigned the process for triaging patient queries, decreasing patient call-back time by 8 minutes.
  • Resolved product issue through consumer testing.
  • Worked with the IT team to implement a new scheduling system, reducing booking errors by 25% and improving patient flow.
  • Mentored junior staff, resulting in a 26% retention rate and promotion of 7 team members into leadership positions.

Affiliations

  • American Academy of Professional Coders (AAPC)
  • Association for Computing Machinery
  • Medical Group Management Association (MGMA)
  • Project Management Institute
  • Institute for Healthcare Improvement (IHI)
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Jaycees
  • Collaborative Healthcare Quality Initiative (CHQI)
  • Society of Human Resource Management

Certifications

  • National Association of Healthcare Access Management (NAHAM) Certified Healthcare Access Associate (CHAA)
  • ServSafe
  • Certified Medical Administrative Specialist (CMAS)
  • American College of Healthcare Executives (ACHE) Certified Healthcare Executive (CHE)
  • Certified Revenue Cycle Professional (CRCP)
  • CompTIA A+ Technician
  • National Healthcareer Association (NHA) Billing and Coding Specialist (CBCS)
  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • Certified Managed Care Professional (CMCP) by AAMCM

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