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Skills

  • Trend expert
  • Regulatory compliance
  • Conflict resolution
  • Client Retention Strategies
  • Client Preparation for Services
  • Ergonomically Safe Procedures
  • Customer consultation
  • First Aid/CPR
  • Workflow Optimization
  • Operational improvement

Work Experiences

  • Solved metric issues, improved operations, and provided excellent customer service.
  • Answered 15 calls per several months to help customers with their questions and concerns.
  • Kept detailed records of customer information and services provided to increase return customers by 18.
  • Transported Asana to one year customer locations.
  • Assisted with rinsing.
  • Attained CPA.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assisted barbers with client preparation.
  • Kept a regular client list of up to 4 repeat customers while also dealing with 12 walk-in customers on a daily basis.
  • Assisted with color applications and rinsing, contributing to achieving Outstanding Service Award for Best Salon Services in 2023 at Seattle.

Summaries

  • Adept at processing client payments efficiently.
  • Conversational and vivacious, with a track record of fostering client loyalty to increase revenue.
  • Barber with a passion for keeping equipment and supplies in good working order.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at multitasking in fast-paced environments.
  • Barber Assistant is a multi-talented Barber Assistant who is consistently rewarded for planning and operational improvements.
  • Assisted in service delivery.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Barber Assistant with 11 years of successful stakeholder engagement and quality assurance experience.
  • Expert at deciphering client requests and delivering outstanding results on every service.

Accomplishments

  • Executed opening and closing duties, including salon tidying and financial reconciliations, contributing to an average of 51% fewer end-of-day errors.
  • Implemented a system for restocking styling products and tools, reducing supply shortages by 82% and improving workflow efficiency.
  • Recognized for contributing to an exceptional client experience by maintaining a clean, organized, and welcoming environment, earning a procedure from clients.
  • Kept detailed records of client preferences, styles, and allergies using SAP, which improved personalized customer service and boosted repeat bookings by 33%.
  • Handled client inquiries and escalated service issues to senior barbers when necessary, decreasing resolution times by 13 minutes on average.
  • Developed and maintained an inventory system for shop supplies, leading to a 18% decrease in out-of-stock items.
  • Increased efficiency by 22% by establishing a time-management protocol to balance sanitation duties with customer service responsibilities during peak hours.
  • Managed the front desk by scheduling appointments, logging customer information, and handling payments with Microsoft Excel, reducing errors by 23%.
  • Assisted with inventory and monitored expiration dates for products, ensuring a 82% reduction in product wastage annually.
  • Adhered to health and safety protocols, successfully ensuring that all stations passed quarterly health inspections with no infractions.

Affiliations

  • Barber Assistant Educational Workshop Participation
  • Association of Information Technology Professionals
  • Hair and Grooming Networking Group - Columbus
  • Lions Club
  • Certified Program in Men's Grooming and Styling Techniques
  • Hair Design and Special Event Styling Crew Member
  • Small Business Enterprise Group for Barber Shops
  • Project Management Institute
  • Licensed Professional Barbers Association Membership
  • Affordable Care and Community Join-Venture Barbering Initiative

Certifications

  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • Color and Dye Application Certification Cedar Works
  • Barbering License North Carolina
  • Certified Business Analysis Professional (CBAP)
  • Customer Retention Strategies for Salon Professionals Beacon Labs
  • Hair Styling Trends & Techniques Certification system
  • CompTIA Network+

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