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Skills

  • Occupancy rate optimization
  • Team building
  • Customer service
  • Standard equipment
  • Lease agreement administration
  • Project coordination with local authorities
  • Proficient in SAP
  • Multitasking in property portfolio management
  • Contractor and vendor relationship management
  • Energy-efficient practices implementation

Work Experiences

  • Transported Workday to several months customer locations.
  • Achieved no major complaints from residents.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Answered 10 calls per 18 months to help customers with their questions and concerns.
  • Achieved a 18% rental rate increase.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Conducted outreach campaigns.
  • Achieved a reduction of 23% over 12 quarters.
  • Devised and implemented a number of novel policies and strategies to help clients achieve self-sufficiency.
  • Achieved a 70% rise in new tenant applications.

Summaries

  • Director of Social Services with extensive research, grant writing, and communication skills.
  • Adept at orchestrating complex resident relocations during redevelopment projects, ensuring smooth transitions for over 18 tenants in Raleigh.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in stakeholder engagement and cross-functional collaboration backed up by Miscellaneous training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Coordinated Outstanding Service Award-winning community engagement efforts.
  • Background in strategic project management.
  • Achieved a 37% reduction in formal complaints.
  • Housing Administrator with 6 years of successful project management and client relations experience.
  • Accomplished Housing Administrator, excelling in property management, budget oversight, and tenant satisfaction improvements across large residential portfolios.

Accomplishments

  • Directed the installation of solar energy systems across properties, reducing energy consumption by 16% and qualifying for green certifications.
  • Resolved product issue through consumer testing.
  • Directed the upgrade of key property management software (Jira), improving administrative efficiency and reducing tenant response times by 70% minutes.
  • Developed an enhanced tenant satisfaction survey program, increasing tenant engagement and satisfaction scores by 34% percentage points.
  • Revamped property financial reporting procedures, reducing month-end close time by 16 days and improving transparency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed a portfolio of 6 residential properties in Raleigh, improving overall occupancy by 45% within 2015.
  • Spearheaded efforts to adhere to compliance and regulatory standards, resulting in zero audit findings for 3 consecutive years.
  • Reduced annual property maintenance expenses by $5 through effective vendor contract negotiations and preventative maintenance strategies.
  • Implemented a digitized lease management system, reducing paperwork-related errors by 22% and streamlining tenant recordkeeping process.

Affiliations

  • Institute of Real Estate Management (IREM)
  • Institute of Housing Management
  • Local Affordable Housing Advocacy Groups
  • International Association of Administrative Professionals
  • Freemason
  • Public Housing Authorities Directors Association (PHADA)
  • Association for Supply Chain Management (APICS)
  • Jaycees
  • Association of Information Technology Professionals
  • International Housing Partnership (IHP)

Certifications

  • Advanced Excel for Property Management Certification
  • Property Management Financial Proficiency Certificate by Meridian
  • Certified Housing Specialist (CHS) through Vantage
  • Certified Apartment Manager (CAM) by Beacon Labs
  • Certified Business Analysis Professional (CBAP)
  • EPA Lead-Safe Certification for Building and Construction Professionals
  • First Aid/CPR Certified
  • CompTIA Network+
  • Accredited Residential Manager (ARM) by the Institute of Real Estate Management (IREM)
  • Certified Property Manager (CPM) through the Institute of Real Estate Management (IREM)

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