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Skills

  • Revenue management
  • Project organization
  • Foot traffic increase strategies
  • Operational improvement
  • Food waste minimization
  • High-volume dining
  • Process improvement
  • Conflict resolution and de-escalation
  • Kitchen equipment operation and maintenance
  • Budgeting

Work Experiences

  • Designed and executed floor plans for large-scale events, accommodating 11 guests while maintaining an exceptional dining experience.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Contributed to a 29% increase in repeat business.
  • Boosted revenue by 83%.
  • Collaborated with the kitchen team to adjust inventory.
  • Achieved a 59% customer satisfaction rating.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Collaborated with the kitchen team to adjust inventory based on seasonality, keeping waste to a minimum and lowering costs by 31% annually.
  • Awarded Outstanding Service Award.
  • Informed 15 initiative of employees about menu changes and procedures.

Summaries

  • Achieved a 26% increase in upselling high-margin menu items.
  • Innovative dishes, effective leadership, and increased productivity have all been demonstrated in the past.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines.
  • With Workday training, I am knowledgeable about initiative management.
  • Recognized on a regular basis for outstanding performance and contributions to the Retail industry's success.
  • Accomplished Restaurant Floor Manager.
  • Consistently led the restaurant floor under budget by $11.
  • Contributed to increases in positive reviews.
  • Experienced Restaurant Floor Manager with a track record of building and motivating strong restaurant teams to assist 9 customers on a daily basis.

Accomplishments

  • Designed and implemented a floor monitoring process that minimized inefficiencies and increased table turnover rate by 39%.
  • Played a key role in securing a local award for 'Best Customer Service' in 2018.
  • Collaborated with team of 15 in the development of method.
  • Introduced dynamic staff scheduling practices, cutting overtime costs by 53% while maintaining staffing levels for peak service periods.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated weekly team meetings on service issues and challenges, reducing on-site customer complaints by 47%.
  • Spearheaded a performance evaluation system for servers, leading to a 16% increase in specialty item upselling within 11 months.
  • Reduced customer complaints by 70% by implementing systematic staff training and real-time issue resolution protocols.
  • Documented and resolved metric which led to procedure.
  • Established relationships with local vendors to negotiate better pricing and cut food supply costs by 24% while maintaining product quality.

Affiliations

  • International Council of Nurses
  • Society of Human Resource Management
  • American Marketing Association
  • American Society of Safety Professionals
  • Certified Hospitality Revenue Manager (CHRM), AHLEI
  • Hospitality Sales and Marketing Association International (HSMAI) Member
  • Foodservice Systems Management Educational Council Affiliate
  • American Culinary Federation (ACF) Affiliate
  • Restaurant Marketing & Delivery Association (RMDA) Member
  • Golden Key International Honour Society for Hospitality Management

Certifications

  • National Restaurant Association's Alcohol Service Certified Trainer
  • Certified Hospitality General Manager (CHGM)
  • Certified Foodservice Safety Manager (CFSM)
  • Foodborne Illness Prevention Certification by Denver Health Department
  • Google Certified Professional Cloud Architect
  • Certified Culinary Professional (CCP) by Meridian
  • Certified Specialist of Wine (CSW) by Summit Group
  • Certified Restaurant Facilities Professional (CRFP)
  • Dining Host/Hostess Excellence Certification
  • Apple Certified Associate (ACA)

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