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Skills

  • Cross-zone management
  • Employee engagement and recognition
  • Problem resolution
  • Strategic selling
  • Collaboration with upper management
  • Team management
  • KPI-driven management
  • Customer service
  • Category equipment
  • Relationship development

Work Experiences

  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Increased profit margin 10% through inventory control, cost control, and increased route productivity.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Educated customers about promotions to increase sales.
  • Created zone performance reports and presented data to upper management.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Returned change and currency and processed debit and credit card payments with a 16% accuracy rate.
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
  • Achieved a 81% increase in employee satisfaction by addressing workplace concerns and enhancing team dynamics through peer recognition programs.

Summaries

  • To improve efficiency and market share, collaborates with regional managers.
  • Zone Manager Supervisor is a multi-talented Zone Manager Supervisor who is consistently rewarded for planning and operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved company-wide recognition.
  • Achieved 74% team productivity.
  • Achieved best-in-class zone leadership.
  • Accomplished in executing zone-specific KPIs and delivering reports to senior leadership, leading to data-informed strategies that enhanced overall performance by 16%.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Achieved tangible improvements in productivity.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Collaborated with team of 12 in the development of process.
  • Designed and enforced a revamped customer service training program resulting in a 20% improvement in customer satisfaction scores.
  • Devised a strategy to mitigate safety risks, resulting in a 65% decrease in reportable workplace accidents and compliance with process.
  • Developed a multi-phase safety protocol upgrade, cutting workplace incidents by 15% and earning PMP from method.
  • Built a high-performing team by creating new hire training programs, leading to a 48% reduction in onboarding time.
  • Improved cross-functional communication by establishing weekly joint meetings between zones and senior management, shrinking project turnaround times by 37% hours.
  • Designed and led zone leadership development programs, increasing internal promotions by 64% over a 7 month period.
  • Implemented a zonal performance scoreboard that ranked and incentivized top performers, resulting in a 58% increase in staff productivity.
  • Coordinated multi-team efforts that resulted in securing President's Club for achieving initiative.
  • Led 12-person task force to redesign key performance metrics for zonal performance, achieving a 55% improvement in employee accountability.

Affiliations

  • Toastmasters
  • American Society of Transportation and Logistics (ASTL)
  • American Society for Quality (ASQ)
  • National Retail Federation (NRF)
  • High Potential Leadership Program 2020 – Top 10% Graduate Columbus
  • International Council of Nurses
  • Society of Women Engineers
  • American Medical Informatics Association
  • Institute of Industrial and Systems Engineers (IISE)
  • National Association of Productivity & Organizing Professionals (NAPO)

Certifications

  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Project Management Professional (PMP)
  • Certificate in Retail Event Planning – Vantage
  • Apple Certified Associate (ACA)
  • ServSafe
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Google Certified Professional Cloud Architect
  • Talent Development and Coaching Certification – ATD
  • Microsoft Certified: Dynamics 365 Fundamentals (CRM) – Microsoft
  • CompTIA A+ Technician

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