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Skills

  • Regulatory compliance
  • District-wide communication strategies
  • Cross-zone management
  • First Aid/CPR
  • Performance review and feedback
  • Employee mentoring and coaching
  • Employee training and development
  • Microsoft Office Suite proficiency
  • Vendor relationship management
  • Team management

Work Experiences

  • Achieved a 18-year high in sales for Columbus.
  • Worked with 8 regional managers to adjust sales goals and processes for each region based on zone metrics and company goals.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Achieved a 69% reduction in workplace incidents.
  • Achieved a 81% increase in employee satisfaction by addressing workplace concerns and enhancing team dynamics through peer recognition programs.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Devised and coordinated category and metric strategic plans, resulting in a $6 increase in sales revenue within several months.
  • Successfully introduced new product lines that resulted in a 8% increase in annual profits.
  • Created zone performance reports and presented data to upper management.
  • Increased profit margin 10% through inventory control, cost control, and increased route productivity.

Summaries

  • Strengths in cross-functional collaboration and data analysis backed up by Miscellaneous training.
  • Achieved results in under 9 months.
  • Costs were consistently reduced while profits were increased.
  • Client-facing professional with a positive attitude and expertise in project management and data analysis.
  • Agile and adaptable group leader with a stellar procedure history, a motivational approach, and an upbeat personality.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Zone Manager Supervisor is a multi-talented Zone Manager Supervisor who is consistently rewarded for planning and operational improvements.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Action-driven manager with a talent for holding regular performance reviews, resulting in tangible improvements in productivity across 11 zones by 29%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Resolved product issue through consumer testing.
  • Conducted root cause analysis on underperforming zones, leading to the creation of standard operating procedures that improved KPI metrics by 21%.
  • Collaborated with finance to implement cost-monitoring measures across high-traffic zones, saving the company process5 in operational costs.
  • Led 12-person task force to redesign key performance metrics for zonal performance, achieving a 55% improvement in employee accountability.
  • Designed and led zone leadership development programs, increasing internal promotions by 64% over a 7 month period.
  • Negotiated vendor contracts to reduce procurement costs by 59%, directly contributing to higher profit margins.
  • Developed a multi-phase safety protocol upgrade, cutting workplace incidents by 15% and earning PMP from method.
  • Collaborated with supply chain teams to boost inventory turnover, leading to a 55% reduction in stock shortages across 2 zones.
  • Led a team of 11 supervisors to manage high-traffic zones, maintaining performance benchmarks in peak season.
  • Implemented zone-specific marketing strategies in collaboration with the marketing team, resulting in a 20% growth in customer acquisitions.

Affiliations

  • Project Management Institute
  • American Society of Transportation and Logistics (ASTL)
  • American Medical Informatics Association
  • Six Sigma Black Belt Certification
  • National Retail Federation (NRF)
  • Employee Assistance Professionals Association (EAPA)
  • Society for Maintenance & Reliability Professionals (SMRP)
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Supply Chain and Operations Management (SCOM) Industry Board

Certifications

  • Certified Training and Development Professional (CTDP) – Institute for Performance and Learning
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Store Manager Professional (CSMP) – procedure
  • CompTIA Network+
  • Certified Safety Professional (CSP) – Board of Certified Safety Professionals (BCSP)
  • Certified Supply Chain Professional (CSCP) – APICS
  • Certified SUPERVISOR – National Retail Federation (NRF)
  • First Aid/CPR Certified
  • Certified Public Accountant
  • MBA in Operations Management – method

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