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Skills

  • Data collection and analysis
  • Team Leadership
  • Staff development
  • Food preparation
  • Product development
  • Report writing
  • Cost reduction strategies
  • Communications
  • Team management
  • First Aid/CPR

Work Experiences

  • Started it.
  • Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Guided
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Used process mapping to look at the entire business flow and identify areas for improvement.
  • Had planned ahead.
  • Presented cost-benefit and return-on-investment estimates to business leaders to help them plan and execute projects.
  • Solved
  • Kept track of everything.

Summaries

  • Functional Analyst who is rational, critical-thinking, and has 12 years of experience enhancing organizational operations through information systems solutions.
  • Organized Systems Analyst with 18 years of experience assessing, reconstructing, and advancing computer systems.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Proactive
  • Expert
  • Focused on customer service
  • Functional Analyst with 8 years of successful vendor management and risk assessment experience.
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased sales 12% over several months.
  • Optimized SAP master data processes resulting in a 46% reduction in manual errors, enhancing data accuracy and compliance.
  • Utilized advanced SQL queries to design and support reporting mechanisms for better data-driven decision-making across departments.
  • Documented and resolved metric which led to framework.
  • Documented and analyzed business processes, leading to the successful development of user stories and contributing to a 21% reduction in project delivery time.
  • Played key role in change management for migration to system, successfully training over 12 users and ensuring a smooth transition.
  • Collaborated with key stakeholders to gather comprehensive business and technical requirements, ensuring successful project delivery with a Asana implementation partner.
  • Designed and executed functional test strategies, identifying 2 system issues prior to release, enhancing overall product reliability.
  • Proactively identified and eliminated process bottlenecks, successfully improving system performance by 43% over one year.

Affiliations

  • Information and Software Vetted Professional Community (ISVPC) 2019
  • Agile Alliance Member Cert 2017
  • Association for Supply Chain Management (APICS)
  • Systems and Data Administrators Association (SDAA) 2023
  • Certified Information Systems Analyst (CISA) – ISACA Chapter 2015
  • Rotary International
  • American Medical Informatics Association
  • Society of Women Engineers
  • American Society of Safety Professionals
  • American Marketing Association

Certifications

  • Salesforce
  • Certified ScrumMaster (CSM) from Scrum Alliance
  • CompTIA A+ Technician
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • ITIL Foundation Certification in IT Service Management
  • Oracle Certified Professional (OCP), focused on ERP Systems
  • Certified Data Management Professional (CDMP) by DAMA International
  • Certified Information Systems Auditor (CISA) by ISACA
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)

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