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Skills

  • Safe driving
  • Staff supervision
  • Continuous improvement methodologies
  • Risk management
  • Vehicle operation
  • Collaboration with security teams
  • Cart pushers
  • Communications
  • Team management
  • Emergency protocols

Work Experiences

  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Achieved Outstanding Service Award for maintaining perfect safety during peak season with no incidents involving guest vehicles across the past year.
  • Answered 9 phone calls per one year to assist customers.
  • Achieved recovery within one year.
  • Achieved 100% reconciliation.
  • Learned client relations and team leadership to help with office needs.
  • Directed motorists to available parking spaces.
  • Removed a large amount of debris and trash in order to increase the number of available parking spaces for visitors.
  • Patrolled parking lots and kept an eye on car safety to prevent theft and damage.
  • Saved money by developing functional solutions to program problems.

Summaries

  • Proven track record of motivating optimized to achieve team, individual, and management goals.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Accomplished valet team supervisor with a focus on safety training and operational improvements, successfully reducing accidents by 75% and enhancing team performance.
  • Standard and category have a proven track record.
  • Multilingual and fluent in Spanish and French, with a strong grasp of cultural differences.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • ITIL certified
  • Process improvement Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Looking forward to taking on a new challenge with a successful team.

Accomplishments

  • Effectively integrated a valet tracking system using Power BI, which led to a 77% decrease in lost tickets.
  • Executed daily vehicle inspections, identifying 6 instances of minor damage and initiating repair efforts prior to guest complaints.
  • Maintained high attention to detail during shift transitions, leading to an error-free reporting period for 10 consecutive months.
  • Spearheaded the launch of a real-time mobile tracking system at Atlanta, decreasing guest wait times for vehicle retrieval by 53%.
  • Collaborated with hotel security to enhance guest safety measures, resulting in zero vehicle theft incidences for 15 months.
  • Trained and mentored 13 new attendants regarding safety protocols and best practices, ensuring compliance with company policies.
  • Created a performance tracking dashboard that visualized key valet team metrics and improved decision-making across operations.
  • Implemented team-based scheduling system, reducing overtime hours by 83% and increasing overall staff satisfaction.
  • Maintained a spotless service record with no reported incidents for over 18 days, contributing to an enhanced positive reputation for Northwind.
  • Boosted customer satisfaction scores by 82% by implementing personalized greeting strategies and improving vehicle retrieval speed.

Affiliations

  • Employee Development Advisory Board member for Northwind, advising on training programs to improve team performance and decrease service response times.
  • Served as speaker at Lead Valet Operations Forum, presenting solutions to optimizing valet rotations and minimizing overtime costs.
  • Certified Valet Operational Manager (CVOM) by metric, specializing in workforce management and peak performance scheduling.
  • Attended courses for Certified Valet Attendant (CVA) through Summit Group, enhancing knowledge of loss prevention and revenue management strategies.
  • Completed Accredited Valet Manager Program through procedure, focusing on team performance management and KPI tracking.
  • Member of Green Parking Council, supporting initiatives for environmentally friendly valet operations and sustainable vehicle management.
  • National Parking Association (NPA) Member since 2020, participating in industry events focused on valet best practices and customer experience improvement.
  • Member of the National Association of Customer Service Professionals, engaging in forums and workshops on operational efficiency and communication strategies.
  • Member of the Customer Experience Association, expanding knowledge on best practices for maximizing guest satisfaction during high-volume service periods.
  • Certified in Advanced Parking Management through standard, specializing in tactical scheduling and workforce management.

Certifications

  • Certified Safety Trainer - Harbor & Co., 2018
  • Vehicle Security Awareness Training - Lakeside Partners, 2020
  • Emergency Vehicle Operator Course (EVOC) - Harbor & Co., 2018
  • First Aid & CPR/AED Certification – American Red Cross, 2016
  • Traffic Control Supervisor Certification - Brightline, 2021
  • CompTIA Network+
  • Leadership in Valet Operations Certification - National Parking Association (NPA), 2024
  • Parking Safety & Security Fundamentals - International Parking & Mobility Institute (IPMI), 2019
  • Customer Service Excellence in Hospitality - Ironclad Systems, 2019
  • Apple Certified Associate (ACA)

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