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Skills

  • Pharmacy operations management
  • Client record accuracy (98% compliance)
  • Data-driven care decision-making processes
  • Immunizations
  • Conflict resolution in care environments
  • New care protocol introduction
  • Patient education and counseling
  • Healthcare quality assurance
  • Behavioral health support
  • HIPAA compliance

Work Experiences

  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Built trust with clients' families.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Achieved a 85% reduction in documentation errors.
  • Achieved 100% approval for eligible cases.
  • Boosted team efficiency by 21% within 10 months.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 17%.
  • Achieved a 43% increase in overall satisfaction scores.
  • Achieved a Excellence Award in data-driven care initiatives.
  • Increased patient satisfaction by 11% within three years.

Summaries

  • Clear understanding of quality assurance and process improvement as well as strategic planning training.
  • Achieved a 27% reduction in hospitalizations among clients.
  • Accomplished Personal Care Coordinator.
  • Exceptional communicator and proven problem solver.
  • Coordinate patient admission and discharge.
  • Develop and lead an office staff that is productive and efficient.
  • Accomplished Personal Care Coordinator with a ITIL for delivering consistent quality care across a team of 10, enhancing team efficiency by 41% in under 18 months.
  • Entry-level Pharmacy Manager with exceptional data analysis and project management knowledge.
  • Achieved improved care outcomes.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.

Accomplishments

  • Trained a team of 9 in culturally sensitive care practices to better serve diverse populations, resulting in an increase in client satisfaction of 17%.
  • Led a review and overhaul of intake procedures, reducing the time required for new client onboarding by 78%.
  • Monitored post-care plans and ensured adherence to physician orders, reducing patient readmission rates by 17%.
  • Introduced new care protocols for chronic illness management across compliance, enhancing patient care outcomes and reducing hospital visits by 18%.
  • Co-authored updated care protocol manual, improving process efficiency and driving a 47% reduction in documentation errors.
  • Developed a performance metrics dashboard to track home care performance, increasing caregiver efficiency by 39%.
  • Resolved product issue through consumer testing.
  • Supported clients' transitions from hospital to home care, reducing readmission rates by 80%, improving patient outcomes.
  • Created a real-time feedback loop for care providers, enabling quicker resolution of patient-related issues and increasing overall satisfaction by 25%.
  • Managed incoming service calls from clients, resolving complex issues within 6 months, which resulted in a 33% improvement in first-contact resolution.

Affiliations

  • Commission for Case Manager Certification (CCMC)
  • National Association of Activity Professionals (NAAP)
  • Lions Club
  • Society of Human Resource Management
  • National Association for Home Care & Hospice (NAHC)
  • American Society on Aging (ASA)
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • Toastmasters
  • Association of Rehabilitation Nurses (ARN)
  • International Council of Nurses

Certifications

  • Certified Care Manager (CMC)
  • Chronic Care Professional (CCP)
  • Certified Public Accountant (CPA)
  • Patient Safety Certification (CPPS) from Ironclad Systems
  • Salesforce
  • Certified Home Health Aide (CHHA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Care Planning Certification
  • Certified Family Support Coordinator (CFSC)
  • Mental Health First Aid Certified

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