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Skills

  • Process improvement
  • Calendaring
  • Microsoft Outlook
  • Extremely organized
  • Excellent multi-tasker
  • Sanitation master
  • Safety Monitoring
  • Risk management processes and analysis
  • Team Leadership
  • Proficient in MS Office

Work Experiences

  • Answered 9 calls per several months to help customers with their questions and concerns.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Achieved a 63% rise in customer satisfaction scores.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 18 rise in concession pre-orders.
  • Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift.
  • Achieved reduction over 2019.
  • Answered children's and parents' questions and requests for information.
  • Made meals from scratch using authentic, well-known recipes that drew customers back to the restaurant time and time again.
  • Adjusted product offerings.

Summaries

  • Motivated Concessions Manager with experience managing large-scale projects, including budgeting and administration.
  • A customer service representative seeking a management position.
  • Top-producing salesperson and industry expert in Customer Service.
  • Customer service and sales professionals who have improved customer retention rates and increased revenue have been successful.
  • Retail sales professional dedicated to exceeding customer expectations and fostering customer loyalty.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Team player who is also a good communicator.
  • Workday and procedure techniques have been taught to me.
  • Dedicated to exceeding sales targets.
  • Concessions Manager is a friendly and enthusiastic person who can consistently meet customer service satisfaction goals.

Accomplishments

  • Computed Data Reports: Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Resolved
  • Proposed
  • Contributed to a 2% drop in shoplifting through increased awareness and intervention measures.
  • Consulted
  • Recommended
  • Oversaw
  • Customer Service: Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Launched
  • Advised

Affiliations

  • National Association for Catering and Events (NACE) Affiliate
  • Member of Meeting Professionals International (MPI)
  • Event and Arena Marketing Conference (EAMC) Attendance
  • Toastmasters
  • American Medical Informatics Association
  • Association of Information Technology Professionals
  • International Association of Venue Managers (IAVM) Membership
  • Foodservice Consultants Society International (FCSI) Membership
  • National Association of Concessionaires (NAC) Member
  • American Marketing Association

Certifications

  • Certified Concessions Management Professional (CCMP) initiative
  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • Sales Essentials Certificate
  • Certified Diversity Professional (CDP) - Ironclad Systems, 2023
  • Apple Certified Associate (ACA)
  • Certified Human Resources Professional (CHRP - SHRM, PHR, CIPD) metric
  • Certified Business Analysis Professional (CBAP)
  • Inventory and Logistics Management Certification standard
  • Project Management Professional (PMP)
  • Certified Event Planning Professional (CEPP) method

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