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Skills

  • Results-oriented
  • Music showcase training
  • Credit and collections
  • Operations management
  • Kennel cleaning and sanitizing methods
  • Safety measures
  • Therapeutic phlebotomy
  • Proper storage procedures
  • Financial records and processing
  • Process improvement

Work Experiences

  • Accomplished this in 2017.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Used ServiceNow to compile data gathered from various sources.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Achieved a 76% improvement in patient reviews.
  • Developed a reputation for punctuality and hard work.
  • Answered an average of 5 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • SAP was delivered to customer locations by me.
  • Worked with others to brainstorm new process possibilities.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Phlebotomist with 4 years of venipuncture experience and a proven bedside manner.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Results-oriented Healthcare professional with data analysis, team leadership, and budget management strengths.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Motivated Certified Phlebotomist Technician with experience managing large-scale projects, including budgeting and administration.
  • With excellent bedside manner and proficiency in easing patients' anxiety, he was able to quickly build rapport with them.
  • Data analysis in method settings and vendor management in quality assurance settings.
  • ITIL certified
  • When interacting with patients, doctors, and medical staff, she is an excellent communicator.

Accomplishments

  • Streamlined blood sample collection procedures, decreasing overall patient wait times by 45%, increasing throughput.
  • Collaborated with HR to update phlebotomy and lab safety training materials aligned with new OSHA guidelines, resulting in 9% compliance within 6 months.
  • Reduced average phlebotomy testing processing time by 48% through continuous process improvement recommendations.
  • Segue into team lead role for transitioning 17 employees to new automated phlebotomy technologies, which streamlined operations and reduced manual errors by 60%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Adapted to emergency room standards, efficiently conducting high-volume blood draws for trauma patients and reducing sample collection delays by 62%.
  • Resolved product issue through consumer testing.
  • Partnered with the clinic's IT team to identify and resolve software inefficiencies, decreasing patient data errors by 65%.
  • Collaborated with other departments to introduce a new phlebotomy workflow, reducing repetitive blood draw failures by 79%.
  • Provide assistance in developing procedures for managing difficult pediatric draws, leading to a 58% decrease in failed attempts.

Affiliations

  • Certification, HIPAA Compliance Training, Summit Group, 2022
  • Ambassador, National Blood Donation Awareness Campaign, Columbus, 2018-2017
  • Volunteer, Blood Collection Drives for Disaster Relief Efforts, Lakeside Partners, 2022
  • Participant, Phlebotomy Software Pilot Project, 2023-2016
  • Member, American Society for Clinical Pathology (ASCP) 2023 – Present
  • Presenter, Advanced Phlebotomy Techniques Workshop, procedure, 2017
  • Member, American Medical Technologists (AMT), Certified Phlebotomy Technician, 2017-Present
  • Member, The National Center for Competency Testing (NCCT), 2024-Present
  • Active Member, Hospital Phlebotomy Safety Committee, Austin, 2016-Present
  • Phlebotomy Skills Assessor, procedure, 2023-Present

Certifications

  • Sterile Processing and Distribution Certification (SPD) by Healthcare Sterile Processing Association (HSPA)
  • Registered Phlebotomy Technician (RPT) by American Medical Technologists (AMT)
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • SAP Certified Application Associate
  • CPR Certification by Red Cross
  • Certified Business Analysis Professional (CBAP)
  • Certified Hematologist Technician (CHT) by American Medical Technologists
  • Google Certified Professional Cloud Architect
  • Pathology Assistant Certification by American Society for Clinical Pathology (ASCP)

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