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Skills

  • Communications
  • Tourism management
  • Interpretive tour development
  • Travel recommendations
  • Flexible time management during peak visitation
  • Proficient in Portuguese
  • Public speaking
  • Relationship development
  • MS Office
  • Team management

Work Experiences

  • Designed and implemented seasonal event programming that boosted attendance by 28% during peak tourist seasons.
  • Transported Workday to 18 months customer locations.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Contributed to the development of a park-wide conservation strategy.
  • Achieved a 16% reduction in inventory costs.
  • Collaborated with method customers to determine their needs and deliver procedure service.
  • Created and executed park tours that emphasized cultural heritage, increasing awareness and interest in local historical landmarks by 70%.
  • Achieved 30% year-over-year increase in repeat visitors.
  • Assisted with special event coordination, leading to sell-out attendance and raising $63,000 in funds for park conservation.
  • Collaborated with park management.

Summaries

  • Optimistic and outgoing individual who enjoys meeting new people.
  • Built relationships with external stakeholders.
  • Achieved 63% reduction in resource-related expenses.
  • Collaborative Park Ambassador with expertise in working alongside rangers and safety officers to enforce park regulations and ensure visitor safety.
  • Clear understanding of strategic planning and process improvement as well as strategic planning training.
  • Working with visitors and travelers to create entertaining and educational experiences has been a career highlight.
  • Strengths in client relations and team leadership backed up by Miscellaneous training.
  • Accomplished in real-time incident management.
  • Within Miscellaneous, senior Park Ambassador and outstanding performer in risk assessment and process improvement.
  • Park Ambassador is a multi-talented Park Ambassador who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Partnered with local wildlife conservation programs to deliver educational workshops to procedure, increasing visitor understanding by 27%.
  • Provided exceptional customer service to 12 visitors daily, earning recognition from Summit Group leadership for reducing complaints by 58%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented green initiatives focused on waste reduction, resulting in 56% less park litter after events and streamlining waste management costs.
  • Resolved product issue through consumer testing.
  • Fielded daily public inquiries and coordinated with compliance resulting in improved public response times by 35%.
  • Conducted 15 safety inspections around park premises, reporting and addressing hazards immediately, resulting in 26% fewer incidents.
  • Developed seasonal volunteer program, training 11 volunteers and successfully scheduling them for a combined 14 hours of coverage.
  • Implemented and maintained a park volunteer recognition program, improving volunteer retention by 38%.
  • Arranged and facilitated interpretive walks for groups of 17 tourists, receiving 78% positive feedback on visitor satisfaction.

Affiliations

  • American Society of Safety Professionals
  • Toastmasters
  • Jaycees
  • National Association of State Park Directors
  • National Environmental Education Foundation (NEEF)
  • Frontline Park Professional (FPP) Certification from NRPA
  • Leave No Trace Center for Outdoor Ethics
  • National Recreation and Park Association (NRPA)
  • Outdoor Industry Association (OIA)
  • Park Stewardship Council for Phoenix

Certifications

  • Certified Public Accountant
  • Project Management Professional (PMP)
  • Park Resource Management Certification – Beacon Labs
  • Certified Outdoor Educator – Harbor & Co.
  • Sustainable Tour Guide Certification – Meridian
  • Microsoft Certified Systems Engineer (MCSE)
  • Fundamentals of Ecotourism Certification – Summit Group
  • CompTIA Security+
  • GIS Data Mapping Certification – Asana
  • Certified Public Accountant (CPA)

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