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Skills

  • Business process reengineering
  • Compliance
  • Technical help desk experience
  • Cost reduction strategies
  • Disaster Recovery Auditing
  • Web Site Design
  • Software lifecycles
  • Task prioritization
  • Test case development
  • Data generation tools

Work Experiences

  • Awarded Employee of the Year for outstanding project delivery on Salesforce, with final output exceeding baseline expectations by 49%.
  • Achieved results 18% ahead of schedule.
  • Achieved OSHA-certified project management processes.
  • Awarded Innovation Award for outstanding project delivery.
  • Looked into project issues and either fixed them or escalated them.
  • Coordinated with tech leads, resulting in timely resolution of 9 technical issues before product go-live, ensuring zero downtime post-launch.
  • Created test plans.
  • Cut documentation errors by 77%.
  • Met client objectives by delivering high-quality technical projects.
  • Applied agile methodologies.

Summaries

  • Technical Project Manager with extensive implementation and project management experience.
  • Strong ability to gather requirements, develop scope, and coordinate inventory.
  • Initiative Research Associate with extensive knowledge of Computers Software as well as strong analytical and critical thinking abilities.
  • Highly organized, methodical, and skilled at bringing high-performance teams together.
  • Looking to apply my 10 years of Computers Software experience to a challenging new position with room for growth.
  • Graphic Design Specialist with experience creating 2D/3D animations and web video compressions.
  • Object-oriented analysis and design is a specialty of a system analyst.
  • Data reviewer, recordkeeper, and project coordinator with 18 years of experience.
  • Skilled at approaching problems in novel ways to come up with novel solutions.
  • Well-versed in the planning and deployment of strategic planning.

Accomplishments

  • Implemented Change Management processes improving stakeholder buy-in and reducing project scope creep incidents by 57% within 2020.
  • Leveraged cost-benefit analyses to prioritize Microsoft Excel features, maximizing return on investment by 20% over project span.
  • Established a transparent escalation policy that improved client satisfaction by 73% and decreased resolution delays by 14 days.
  • Documented and resolved procedure which led to metric.
  • Process Improvement: Collaborated with program to ensure smooth work flow and efficient organization operations.
  • Process Created and drove infrastructure migration strategy to begin transformation of SSIT from a legacy client-server workshop to a modern business-aligned operation built upon enterprise architecture best practices.
  • Facilitated knowledge transfer sessions for Workday, which improved operational efficiency across 3 teams by 22%.
  • Process Injected IT architectural governance strategy into full project lifecycle through well-defined engagement points for infrastructure team, guidance, facilitation, contribution, impact assessments, and alignment reviews.
  • Quality Control: Proofread and edited all presentation materials prior to send-off to ensure accurate reporting of company data.
  • Analysis and Development: Resolved core issues through the redesign of the broker data model, data house-holding processes and daily round-trip database synchronization. Set new standards for virtually 100% code coverage, while piloting Oracle Designer.

Affiliations

  • Freemason
  • DevOps Days Community - Presenter on technical management topics focused on CI/CD pipelines
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • Lions Club
  • National Association of Social Workers
  • American Society for Quality (ASQ) - Certified Six Sigma Green Belt for project quality improvement
  • ITIL Certification Network - ITIL method Certified Practitioner for IT service management strategy
  • Association of Change Management Professionals (ACMP) - Certified Change Management Practitioner
  • Women in Project Management (WiPM) - Supporting diversity and mentorship in the field since 2015

Certifications

  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • Agile Certified Practitioner (PMI-ACP) by PMI
  • CompTIA Network+
  • Salesforce
  • Project Management Professional certification
  • Certified Data Management Professional (CDMP)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certification in Java
  • Certified in Risk and Information Systems Control (CRISC)

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