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Skills

  • Managing SLA (Service Level Agreements) adherence
  • First Aid/CPR
  • Relationship development
  • Low voltage cable splicing and testing
  • Customer satisfaction improvement (framework)
  • Documenting activities
  • Critical infrastructure maintenance
  • Organization
  • Business operations
  • Safety practices

Work Experiences

  • Oversaw the setup of new users as well as the relocation of existing users.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 58% first-call resolution rate.
  • Achieved results over several months.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved improvements without additional hardware costs.
  • Achieved Innovation Award for the flawless implementation of a new cloud-based communications platform in 2024.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with method customers to determine their needs and deliver framework service.
  • Communicated with clients regarding service installations and resolved any implementation issues, improving customer satisfaction scores by 67%.

Summaries

  • Addressed telecommunications service installation issues.
  • Dedicated to learning, growing, and succeeding in Telecommunications and Wireless.
  • Strengths in process improvement and risk assessment backed up by Telecommunications and Wireless training.
  • Costs were consistently reduced while profits were increased.
  • Collaborated with third-party contractors.
  • Accomplished at designing scalable structured cabling systems that support future growth, ensuring long-lasting utility for corporate clients.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Client-focused leader with a track record of successfully addressing telecommunications service installation issues, improving customer satisfaction by 17%.
  • Excellent planning and communication abilities.
  • Lead Telecommunications Technician is a multi-talented Lead Telecommunications Technician who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Handled high-urgency escalations, achieving a 72% faster resolution rate for critical telecommunications failures.
  • Managed telecommunications upgrades for Boston, reducing total implementation time by 28% while adhering strictly to framework compliance protocols.
  • Established telecommunications maintenance protocols that minimized service downtime by 22%, leading to higher customer satisfaction.
  • Orchestrated the successful deployment of Asana system upgrades at Austin, ensuring full operational capability within SLAs.
  • Collaborated with framework to ensure timely completion of process within 8-day window, with zero service disruptions to end users.
  • Produced comprehensive technical documentation for fiber network deployments, facilitating knowledge transfer and contributing to streamlined future audits.
  • Improved network security processes, integrating Power BI solutions that reduced unauthorized access incidents by 21%, maintaining adherence to program.
  • Assessed and installed telecommunications equipment, ensuring compliance with method regulations over 4 projects.
  • Collaborated with team of 4 in the development of category.
  • Collaborated with technical teams and external vendors to replace outdated telecommunications infrastructure that improved data transfer speeds by 73%.

Affiliations

  • National Wireless Safety Alliance (NWSA)
  • Project Management Institute (PMI) Membership
  • Wi-Fi Alliance
  • Association for Supply Chain Management (APICS)
  • Carrier Ethernet Professional Certification (MEF-CECP) – Member
  • Telecom Infra Project (TIP) Membership
  • CompTIA Technology Interest Group
  • Network Management and Support Organization
  • Association for Tariff and Technical Specifications (AT&T)
  • American Marketing Association

Certifications

  • Certified Public Accountant (CPA)
  • Building Industry Consulting Service International (BICSI) Telecommunications Distribution Designer (TDD)
  • Project Management Professional (PMP)
  • Certified Wireless Network Administrator (CWNA)
  • ServSafe
  • Certified Wireless Technology Specialist (CWTS)
  • Certified Electronics Technician (CET) from Electronics Technicians Association (ETA)
  • SIP School Certified Associate (SSCA)
  • Cisco Certified Network Associate (CCNA) Routing and Switching
  • SHRM Senior Certified Professional (SHRM-SCP)

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