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Skills

  • Design and implementation of showroom displays
  • Client feedback collection and application
  • Professional communication skills
  • Training development aptitude
  • Customer service excellence
  • Report preparation
  • Receiving support
  • Compliance with Health and Safety Standards
  • Client browsing habit analysis
  • Cleanliness and brand-standard showroom maintenance

Work Experiences

  • Provided ongoing guest service, which included Jira recommendations.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
  • Quickly investigated and resolved customer complaints and inquiries.
  • Used a POS system to itemize and total the purchases of 7 customers.
  • Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
  • Acquired 10 new customers, resulting in 8% revenue for the team.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Increased customer retention by creating and offering unique discount opportunities, as well as generating interest in new product lines.
  • Improved efficiency and performance by tracking team member productivity and providing feedback.

Summaries

  • Tableau and category techniques have been taught to me.
  • Committed to providing world-class customer service while remaining professional.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • Offering 13 years of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations.
  • Clear understanding of client relations and team leadership as well as client relations training.
  • Competent Showroom Hostess with a desire to exceed sales targets and establish long-term customer relationships.
  • Showroom Hostess is a service-oriented Showroom Hostess with unrivaled customer service, task prioritization, and time management skills.
  • Showroom Hostess with 12 years of successful performance reporting and quality assurance experience.
  • Achieved success in providing unsurpassed customer service.
  • Dedicated to achieving established targets and team goals and has a track record of success.

Accomplishments

  • Provided personalized product suggestions to upsell related services, contributing to a revenue gain of $2 in 10 months.
  • Collaborated across 17 departments to ensure alignment and preparedness for new promotional events, improving staff participation rates by 55%.
  • Optimized showroom scheduling by implementing time-saving techniques, reducing client wait times by 4 minutes per appointment.
  • Designed and implemented new showroom display layouts, leading to a 23% increase in high-margin product visibility and purchases.
  • Liaised with suppliers to ensure showroom supplies and assets were fully stocked, avoiding potential shortages during high-season sales.
  • Partnered with marketing to align showroom promotions with digital campaigns, driving foot traffic increases by 18% during peak sales periods.
  • Instituted a new showroom appointment booking system, which reduced scheduling conflicts by 84% and improved time management.
  • Initiated customer satisfaction surveys post-purchase, leading to a 75% increase in follow-up engagement.
  • Proactively gathered customer feedback post-test drive, enhancing the customer experience and improving retention by 74%.
  • Recognized consistently for exceeding customer service expectations, earning a 2022 Employee of the Month award and improving team morale.

Affiliations

  • Retail and Sales Management Training Certification 2015
  • Women's Leadership Network in Retail
  • International Retail Employees Federation (IREF)
  • Salesforce Marketing Certification (SFMC) 2016
  • International Council of Nurses
  • Society of Sales & Marketing Professionals
  • Showroom and Event Hosting Group
  • Hospitality Sales and Marketing Association International (HSMAI)
  • American Marketing Association
  • Global Retail Management Association (GRMA)

Certifications

  • Data-Driven Marketing and Sales Certification - category
  • Guest Services Elite Training - process (2020)
  • Guest Service Gold Certification - standard (2016)
  • Upselling and Cross-Selling Mastery - Harbor & Co.
  • Certified Hospitality Specialist - Denver
  • CRM Systems Proficiency Certification - Microsoft Excel (2017)
  • Time Management and Efficiency Certification - process
  • Frontline Customer Service Certificate - standard
  • Certified Business Analysis Professional (CBAP)
  • Certified Luxury Services Professional - procedure

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