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Skills

  • Relationship development
  • First Aid/CPR
  • Team management
  • Organization
  • Presentation and public speaking
  • Sales and marketing
  • Delegation and task prioritization
  • Business Administration
  • Operational improvement
  • Change Management

Work Experiences

  • Oversaw quality programs aimed at reducing late compliance activities.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Created method and framework reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Assisted in creating training materials and programs that were later adopted by Seattle branches, standardizing training company-wide.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Applied conflict resolution techniques, successfully deescalating 6 workplace conflicts and improving team morale.
  • Created budgets and prepared quotes for new products and services.
  • Achieved 61% improved team collaboration.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.

Summaries

  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Forward-thinking manager with 5 years of manufacturing project management experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Recognized on a regular basis for outstanding performance and contributions to the Human Resources industry's success.
  • Bringing 14 years of industry experience to Lakeside Partners, and ready to take on a challenging, growth-oriented role.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Customer-focused professional with 4 years of experience in the Human Resources sector.

Accomplishments

  • Collaborated with team of 5 in the development of initiative.
  • Collaborated with human resources to reduce employee turnover by 72% through a focused retention strategy.
  • Delivered company-wide presentations on program, influencing a 55% improvement in implementation rates.
  • Liaised with external vendors to streamline procurement procedures, saving the department an estimated 63% on framework expenses.
  • Created a new customer service training program, which elevated client satisfaction scores by 61% over 6 months.
  • Revamped the employee onboarding process, reducing new hire training time by 18%, accelerating their integration into the team.
  • Conducted root cause analysis for recurring system, leading to a permanent solution and a 67% reduction in incidents.
  • Led a Lean Six Sigma initiative, streamlining processes and cutting operational waste by 81%, saving the company $9 per annum.
  • Reduced equipment downtime by 55% through proactive maintenance scheduling and employee training in Asana.
  • Managed budgeting for sales, cutting operational costs by 59% without affecting service quality.

Affiliations

  • Lions Club
  • American Payroll Association (APA)
  • National Management Association (NMA)
  • National Career Development Association (NCDA)
  • Institute for Operational Excellence (IOE)
  • National Association of Supervisory Training and Development
  • National Retail Federation (NRF)
  • Society of Human Resource Management
  • National Restaurant Association – Supervisory Leadership Certification
  • Toastmasters

Certifications

  • Employee Relations and Engagement Certification Cedar Works
  • Advanced Supervisory Skills Certificate
  • Certified Public Accountant
  • HRCI Associate Professional in Human Resources (aPHR)
  • OSHA Supervisory Safety Standards Certification
  • International Organization for Standardization (ISO) 9001 Certification in Quality Management
  • Cisco Certified Internetwork Expert (CCIE)
  • Lean Six Sigma Certification
  • Occupational Health and Safety Supervision Certificate initiative
  • Certified Manager (CM)

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