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Skills

  • Effective communication skills
  • Code validation skills
  • Project management
  • Data entry
  • Cash and credit transaction management
  • Dinner service planning
  • Skilled in ServiceNow
  • Self-motivated
  • Clerical support
  • Efficient order taking with high accuracy

Work Experiences

  • Balanced register and handled cash transactions.
  • Bases recommendations on meal preferences.
  • Collaborated with management for menu redesign, effectively introducing healthy alternatives which increased sales in new items by 3%.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
  • Effectively resolve disputes and respond to customer complaints and inquiries.
  • Built rapport with customers.
  • Method helped me achieve $123,000.
  • Created multi-threaded admin web applications based on metric.

Summaries

  • Highly effective in budget management, evaluating personnel performance, and putting in place top-notch strategies.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a metric position with a forward-thinking organization.
  • Proactive
  • Versatile
  • Collaborate with commercial lenders to achieve sales targets.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Memorizes menus, prepares drinks, and promotes customer loyalty.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Motivated individual.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.

Accomplishments

  • Adapted table arrangements and staffing schedules during busy periods, contributing to a 57% increase in seating capacity without compromising service quality.
  • Collaborated with kitchen staff to ensure seamless execution of large group reservations, improving event and banquet revenue by $11 per month.
  • Assisted management in analyzing monthly sales reports to identify high-performing menu items, contributing to an optimized menu that boosted sales by 69%.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and implemented a new seating protocol based on efficiency studies, lowering customer wait times during peak hours by 67%.
  • Led a team of 2 servers during weekend shifts, coordinating roles to handle guest volume efficiently and ensuring smooth service coordination.
  • Participated in ongoing staff training workshops, earning ITIL to enhance service knowledge in areas like wine pairing, guest interaction, and sales techniques.
  • Spearheaded a weekly customer feedback initiative that gathered insights directly from patrons, yielding a 66% improvement in service adjustments.
  • Devised a promotions menu that improved dessert sales by 38% during evening shifts, resulting in higher per-table averages.

Affiliations

  • Restaurant Profitability Certification (RPC) – Developed skills to track and analyze performance metrics that influence restaurant sales success.
  • National Beverage Service Alliance (NBSA) – Engaged in workshops focusing on enhancing beverage sales and customer satisfaction at standard.
  • National Waiters and Waitresses Association (NWAA) – Member since 2015, improving waiting service standards and networking within the hospitality industry.
  • Volunteer at Community Food Bank Events – Participated to enhance my skills in serving large groups and managing the distribution of meals efficiently.
  • Time Management for Hospitality Professionals Course – Completed professional development to aid in optimizing workflow efficiency during peak hours.
  • Yacht and Luxury Waitstaff Organization – Affiliated to allow networking with specialized waitstaff professionals serving elite clientele.
  • National Restaurant Association (NRA) – Active member, regularly attending workshops and conferences focused on hospitality best practices.
  • Waiter/Waitress Networking Group – An active contributor to forums discussing innovative ideas for improving customer service and restaurant efficiency.
  • Independent Restaurant Coalition (IRC) – Engaged with fellow members, advocating for small business success and sustainability in the restaurant industry.
  • United Waitstaff Professionals (UWP) – Participated in ongoing training programs to advance my waiting skills and build a network of industry peers.

Certifications

  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Hospitality and Tourism Management Certification framework
  • Cash Handling Certification for Retail and Hospitality
  • Business Communication and Customer Service Certificate standard
  • Allergen Awareness Certification framework
  • ServSafe Food Protection Manager Certification
  • Basic First Aid/CPR Certification (American Red Cross)
  • Advanced Customer Service Strategies Certification system
  • Barista Skills Certification standard
  • Food Handler Certification process

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