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Skills

  • Report writing
  • Inspection reviews
  • User interface understanding
  • Data entry
  • Strong verbal communication
  • Pricing tool development
  • Accurate cash handling and reconciliation
  • Self-motivated
  • Cash and credit transaction management
  • Efficient order taking with high accuracy

Work Experiences

  • Adopted a new seating strategy during peak hours, increasing table bookings by 80% and reducing customer turnaround time.
  • Collaborated with kitchen staff to resolve miscommunication in orders.
  • Collaborated with management for menu redesign.
  • Collaborated with management for menu redesign, effectively introducing healthy alternatives which increased sales in new items by 3%.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Created multi-threaded admin web applications based on metric.
  • Kept an eye on the guests and cleaned up after them, resetting tables according to the season and time of day.
  • Built rapport with customers.
  • I'm in charge of the cash drawer and dealing with customers.
  • Adopted a new seating strategy during peak hours.

Summaries

  • Motivated individual.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Pragmatic
  • Determined sales and marketing professional with 7 years of experience in program industry.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Ambitious
  • Innovative
  • With exceptional mathematical abilities and knowledge of SAP, skilled at strategic planning.
  • Focused on customer service

Accomplishments

  • Implemented health and safety protocols mandated by Beacon Labs and sustained compliance with all local regulations, reducing incident reports by 42%.
  • Trained and mentored 17 new hires in operational procedures and upselling techniques to ensure consistent service standards.
  • Documented and resolved framework which led to metric.
  • Ensured compliance with sanitation and serving guidelines, passing all health department inspections with zero violations and maintaining a 68% pass rate.
  • Successfully implemented a new digital POS system, reducing order input time by 85% and increasing table turnaround efficiency by 33%.
  • Resolved customer complaints in a prompt and courteous manner, leading to a 18% improvement in online feedback scores for customer service.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 14 in the development of procedure.
  • Played a critical role in promoting new menu items through upselling strategies, ensuring that new dishes consistently sold out during launch periods.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Beverage Service Alliance (NBSA) – Engaged in workshops focusing on enhancing beverage sales and customer satisfaction at standard.
  • Certified Guest Services Professional (CGSP) – Credential earned through Lakeside Partners, reinforcing customer service expertise and seamless guest experiences.
  • Time Management for Hospitality Professionals Course – Completed professional development to aid in optimizing workflow efficiency during peak hours.
  • Restaurant Profitability Certification (RPC) – Developed skills to track and analyze performance metrics that influence restaurant sales success.
  • National Waiters and Waitresses Association (NWAA) – Member since 2015, improving waiting service standards and networking within the hospitality industry.
  • Waitstaff Leadership and Training Academy (WLTA) – Attended leadership workshops to enhance skills in mentoring junior staff within the restaurant setting.
  • United States Bartenders’ Guild (USBG) Luncheon – Attended workshops to improve beverage service techniques for improved customer experiences.
  • Collaboration with program – Volunteered to serve meals to underprivileged groups, sharpening my collaboration and service skills.
  • Restaurant Management Training Program – Completed specialized coursework on leadership and managerial duties within the food service industry at Meridian.
  • ServSafe Food Handler Certification – Completed to enhance knowledge in proper sanitation and food safety practices.

Certifications

  • Barista Skills Certification standard
  • Certified Protection Officer (CPO)
  • Dining Room Service Certification category
  • Hospitality and Tourism Management Certification framework
  • Certified Guest Service Professional (CGSP) category
  • Basic Wine Knowledge Certification framework
  • Cash Handling Certification for Retail and Hospitality
  • Advanced Customer Service Strategies Certification system
  • Certified Restaurant Server standard
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute

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