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Skills

  • Data-driven decision making
  • Employee performance reviews
  • Corporate communication and strategy alignment
  • Visual merchandising
  • Administrative support
  • Sales goal achievement
  • First Aid/CPR
  • Exclusive promotions development
  • Supervision
  • POS system expertise

Work Experiences

  • Achieved a 74% increase in customer satisfaction.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Accomplished results within the first quarter.
  • Working with team members and customers to find workable solutions improved operations.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Achieved a 60% increase in online sales.
  • Achieved a ServiceNow sales increase of 21%.
  • Mixed and matched paints to the specifications of the customer.
  • Achieved $6 in additional revenue.
  • Increased sales of method and system products by combining my proactive nature, knowledge of customer preferences, and active listening skills.

Summaries

  • Achieved 66% reduction in excess stock.
  • Ability to recognize standard issues and integrate system solutions to achieve process.
  • Procedure and program have a proven track record.
  • Human Resources student seeking hands-on experience through an internship in strategic planning.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • With excellent interpersonal and organizational skills, I am focused, hardworking, and punctual.
  • Motivating leader who has built and managed method teams in the past.
  • Student pursuing a Human Resources degree who is eager to contribute developed knowledge in the role of Shoe Department Lead.
  • Experienced with HubSpot and POS platforms.
  • Looking forward to taking on a new challenge with a successful team.

Accomplishments

  • Designed and coordinated in-store events that increased daily foot traffic by 68%, resulting in a 43% boost in weekly sales.
  • Introduced a new tracking system for customer returns, reducing return handling time by 50% and improving customer satisfaction.
  • Developed a staff training program focused on product knowledge, leading to 69% improvement in customer satisfaction scores.
  • Championed a tailored training program for employees, improving product upselling skills that contributed to a 21% increase in sales.
  • Actively participated in quarterly leadership meetings, providing insights that contributed to the company's overall strategy, resulting in a 40% revenue uptick.
  • Managed a cross-departmental initiative to reduce returns and exchanges, cutting total return volume by 60%.
  • Enhanced department-level reporting procedures, leading to faster and more accurate tracking of key performance indicators by 40%.
  • Negotiated seasonal product deals with suppliers, increasing gross profit margins on high-demand items by 20%.
  • Worked closely with vendors to secure exclusive product lines, driving customer interest and increasing repeat purchase rates by 19%.
  • Implemented a robust product feedback program, prompting strategic inventory adjustments that grew Jira sales by 54%.

Affiliations

  • Active Member, Retail Managers Collaborative - Focus on performance strategy improvements and revenue tracking
  • Certified Trainer in Retail Workforce Management - procedure, 2017
  • Volunteer, Annual Summit Group Regional Sales Conference - Led a panel on customer engagement and driving revenue
  • Participant, NRF Retail's Big Show 2018 - Attended forums on retail technology implementation for enhanced sales performance
  • Member, American Marketing Association - Participated in sessions on retail marketing and product promotion
  • Member, Society of Sales Professionals - Regional Chapter Head for Best Practices in Sales Training
  • Active Participant, Footwear News Achievement Awards - Attendee in annual industry award event recognizing best footwear brands and retailers
  • Active Member, The Retail Leaders Circle - Invited to roundtable discussions on restructuring and overhead cost reduction
  • Team Lead, Multi-department Sales Event during standard - Exceeded team goals and target revenue by 73%
  • Collaborated with Chicago Chamber of Commerce - Sharing insights on regional retail improvements and strategies

Certifications

  • Footwear Design and Market Trends Certification - method, 2016
  • Certified Social Media and E-Commerce Integration Professional (CSEIP) - Lakeside Partners, 2016
  • Sales and Marketing Alignment Certification for Retail - Summit Group, 2016
  • Certified Public Accountant (CPA)
  • Pricing Strategy in Retail Certificate - Meridian, 2021
  • Microsoft Office Specialist (MOS)
  • Certified Retail Data Analytics Specialist - Vantage, 2019
  • CompTIA Security+
  • Advanced Merchandising and Visual Display Certification - Brightline, 2019
  • Microsoft Certified Systems Engineer (MCSE)

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