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Skills

  • Agile framework
  • Conflict resolution
  • Clerical support
  • Product development
  • Team building
  • Process implementation
  • Food preparation
  • Budget administration
  • Product testing
  • First Aid/CPR

Work Experiences

  • Oversaw the implementation of the company's enterprise security strategy, which included network and hardware security, disaster recovery, data security, and endpoint security.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Aligned IT strategy with business objectives.
  • Answered an average of 17 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Ensured the best user experience possible by providing ongoing support, training classes, webinars, and system improvements, as well as communicating system changes.
  • Achieved results within the first 2022.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Collaborated with HR to implement a secure, cloud-based HRIS system that streamlined employee onboarding and record-keeping processes.
  • Conducted a full network security audit.
  • Assisted various business groups with document organization and dissemination during acquisitions.

Summaries

  • Building positive relationships with internal and external stakeholders for 2 years is a successful 11-year track record.
  • Achieved operational efficiencies.
  • Achieved consistently high satisfaction ratings.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Achieved 35% system availability.
  • Looking for a position that will allow me to advance in my career with a forward-thinking company.
  • Intelligent Information Technology Manager with 16 years of IT management experience, including infrastructure, application support, and security services oversight.
  • Costs were consistently reduced while profits were increased.
  • Achieved 64% improvements in business efficiencies.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.

Accomplishments

  • Monitored
  • Developed and implemented IT service continuity plans in preparation for unforeseen events, improving system availability by 66%.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Integrated
  • Design: Responsible for creative design for prominent program.
  • Developed and implemented new IT governance frameworks, increasing data protection and reducing compliance-related incidents by 55%.
  • Documented
  • Increased
  • Represented
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.

Affiliations

  • Participant, IT Service Management Forum (itSMF), 2017-Present
  • Alumnus, Cultural Intelligence for Information Systems Executives, 2022
  • International Association of Administrative Professionals
  • Contributing Member, Center for Internet Security (CIS), 2023
  • Member, Information Systems Security Association (ISSA), 2016-Present
  • Member, Technology Affinity Group (TAG), 2017-Present
  • Active Member, Enterprise Architecture Professional Association (EAPA), 2017
  • Toastmasters
  • Jaycees
  • Project Management Institute

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • Cisco Certified Network Professional (CCNP)
  • Certified Chief Information Security Officer (CCISO)
  • Certified Protection Officer (CPO)
  • Certified Information Systems Auditor (CISA)
  • CompTIA Advanced Security Practitioner (CASP+)
  • Amazon Web Services (AWS) Certified Solutions Architect – Professional
  • Certified Data Center Professional (CDCP)
  • SHRM Senior Certified Professional (SHRM-SCP)

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