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Skills

  • Loss prevention strategies for library resources
  • Internal audit processes for catalog accuracy
  • Relationship development
  • ServiceNow expertise
  • Operational improvement
  • Hosting multimedia software workshops
  • Guided instructional video production
  • Cable-running expertise
  • Business operations
  • MS Office

Work Experiences

  • Analyzed usage and feedback data for multimedia resources, using insights to adjust the library's offerings and increase patron satisfaction by 52%.
  • Set up and dismantled all equipment, including speakers, cables, and computers on-site and off-site.
  • Had an excellent attendance record and was always on time for work.
  • Conducted targeted outreach.
  • Transported Asana to two years customer locations.
  • Addressed library databases and multimedia software.
  • Achieved results in the past year.
  • Adjusted catalog metadata for over 14 multimedia items.
  • Achieved improvement over three years.
  • Cataloged multimedia materials using system, increasing collection accessibility by 71% in 18 months.

Summaries

  • Award-winning Multimedia Library Assistant recognized in 2021 for excellence in collection management and delivering exceptional customer service.
  • Pursuing the Multimedia Library Assistant opportunity to add a valuable new dimension to a dynamic team.
  • Costs were consistently reduced while profits were increased.
  • Converted over 5 physical resources into digital formats.
  • Created instructional guides and tutorials.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Committed to improving accessibility, having led efforts to implement digital solutions that increase the availability and usability of multimedia collections.
  • Creative Multimedia Library Assistant who thrives in enhancing patron interactions with library resources by using digital tools to simplify access and increase engagement.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Creative Multimedia Library Assistant.

Accomplishments

  • Partnered with finance to develop curriculum-aligned multimedia kits, resulting in improved integration into Salesforce.
  • Facilitated multimedia reserves for 9 university courses, ensuring smooth and timely access for students during exam periods.
  • Implemented a system for tracking multimedia borrowing trends that provided data used in collection development planning.
  • Provided data entry and catalog updates for 2 multimedia items per week, improving database accuracy by 28%.
  • Developed and implemented a barcode scanning system for multimedia resources, improving shelf inventory accuracy by 36%.
  • Implemented a new multimedia classification system using metric, reducing retrieval times by 73%.
  • Led a project to expand the multimedia collection by 16 items, boosting lending rates by 84%.
  • Collaborated with the IT department to integrate SAP, reducing multimedia processing time by 43%.
  • Documented and resolved standard which led to initiative.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Library and Information Association (CILIP - UK)
  • Project Management Institute
  • The Society for Imaging Science & Technology (IS&T)
  • Association for Computing Machinery
  • Educational Media and Technology Association (EMTA)
  • International Association of Sound and Audiovisual Archives (IASA)
  • Media Resource Specialist Association (MRSA)
  • Music Library Association (MLA)
  • Society of American Archivists (SAA)
  • International Federation of Library Associations and Institutions (IFLA)

Certifications

  • Certified Software Asset Manager (CSAM) - metric
  • HTML, CSS, and JavaScript for Web Developers - Coursera
  • UX Design Professional Certificate - Google Career Certificates
  • Certified Digital Asset Manager (CDAM) - Henry Stewart Events
  • Professional Data Management Certification - DAMA International
  • Certified Library Media Specialist (CLMS) - AASL
  • Certified Usability Analyst (CUA) - Human Factors International
  • Metadata and Digital Library Development Certification
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician

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