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Skills

  • Problem resolution
  • Planning and coordination
  • Team management
  • Motivational speaking
  • Organization
  • Training program design
  • Active Shooter Preparedness
  • Product development
  • Cross-functional team collaboration
  • Business operations

Work Experiences

  • Used simulations, team exercises, and group discussions to increase training program engagement.
  • Achieved a 20% improvement in employee compliance.
  • Collaborated with Human Resources to align training with performance evaluations, resulting in measurable improvements in key security metrics.
  • Developed curricula, instructions, documents, and written tests for a variety of training courses.
  • Conducted assessments post-training.
  • Kept track of training expenses and prepared budget reports to justify them.
  • Collaborated with corporate leadership.
  • Collaborated with corporate leadership to develop a digital security training program used by 15 departments.
  • Scheduled training sessions based on classroom, equipment, and instructor availability.
  • Coordinated the training of 8 officers for a special event at Atlanta, improving overall security effectiveness by 20%.

Summaries

  • Achieved 100% compliance with Lean safety standards.
  • Strong technical skills and experience in project management.
  • Experienced Training Specialist with a 3-year track record of successfully implementing method training.
  • Client relations in method settings and data analysis in team leadership settings.
  • Successfully developed and managed site-based and online training programs by a knowledgeable Training Specialist.
  • Bringing 18 years of Education and Training experience, as well as ServiceNow expertise.
  • Dedicated Training and Development professional with experience developing and implementing improved training programs to boost productivity.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Working with leaders to determine specific requirements is something I've done before.
  • Procedure and standard skills gained over a 6-year Education and Training career are ready to be applied to a long-term position.

Accomplishments

  • Authored and distributed digital security manuals, reducing phishing-related incidents by 23% across the organization.
  • Analyzed training metrics from quarterly compliance drills and optimized the program, increasing certification rates to 84%.
  • Planned and conducted ITIL-aligned physical and digital security exercises, leading to a 80% pass rate among trainees.
  • Planned and executed tabletop security incident response exercises, achieving a 19% reduction in actual incident response time.
  • Monitored training effectiveness by creating KPIs, which contributed to a security breach reduction of 52% in the first 11 months.
  • Increased company-wide LMS training engagement by 46% by implementing user-friendly interfaces and mobile-compatible content.
  • Incorporated feedback from post-training surveys to fine-tune course content, resulting in an overall training satisfaction rating of 40%.
  • Led the standardization of remote security training programs, increasing employee participation by 55% during the 2017 fiscal year.
  • Customized security training modules for employees across 5 departments, resulting in tailored learning achievements for over 9 employees.
  • Revamped training materials and introduced adaptive learning processes to fit various department needs, contributing to a 36% increase in training satisfaction.

Affiliations

  • Participant, Certified Information Systems Security Professional (CISSP) Training Courses
  • Participant, Safe School Leadership Training by the National School Safety Center (NSSC)
  • Member, Occupational Safety and Health Association (OSHA) Compliance Trainers
  • Affiliate, American Society for Industrial Security (ASIS)
  • Participant, Cybersecurity and Infrastructure Security Agency (CISA) Training Programs
  • Affiliate Member, Institute of Security Trainers & Consultants (ISTC)
  • Member, International Association for Healthcare Security and Safety (IAHSS)
  • Certified Occupational Safety Specialist (COSS) by Alliance Safety Council
  • Affiliate, North American Training and Safety Institute (NATSI)
  • Member, Federal Emergency Management Agency (FEMA) Emergency Training Program

Certifications

  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Homeland Protection Professional (CHPP) - Global Society of Homeland and National Security Professionals
  • Google Certified Professional Cloud Architect
  • Association for Project Management (APM)
  • American Academy of Financial Management (AAFM)
  • OSHA 30-Hour Outreach Training for General Industry - Occupational Safety and Health Administration
  • Crime Prevention Through Environmental Design (CPTED) Certification - International CPTED Association (ICA)
  • Law Enforcement Instructor Certification - method
  • Security Industry Specialist - National Facilities Management & Technology (NFMT)

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