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Skills

  • Problem-solving and issue resolution
  • Customer engagement strategies
  • Quality control and evaluation
  • Project management for store resets
  • MS Office
  • Process optimization
  • Relationship development
  • Improvement of team accountability measures
  • Retail analytics and sales forecasting
  • Merchandising operations

Work Experiences

  • Achieved zero pricing errors.
  • Aligned objectives with company goals.
  • Taught newly hired MET Supervisors how to upsell using risk assessment and vendor management, boosting job expertise within several months.
  • Achieved a 30% reduction in errors.
  • Achieved results in 2016.
  • Accommodated brand style and preferences.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.

Summaries

  • Willing to put team leadership knowledge to work for a well-established company in the Miscellaneous sector.
  • Achieved a 50% increase in overall sales.
  • Accomplished MET Supervisor with a track record of improving store aesthetics and boosting customer engagement by framework%, through meticulous planning and reset execution across 16 locations.
  • Boosted customer engagement by 66%.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished retail leader with a focus on MET plans, achieving 79% reduction in merchandising errors through checklist protocols and ongoing performance monitoring.
  • MET Supervisor with 13 years of successful cross-functional collaboration and process improvement experience.
  • Achieved a $4 cost reduction.
  • Client-facing professional with a positive attitude and expertise in process improvement and quality assurance.
  • Within Miscellaneous, senior MET Supervisor and outstanding performer in strategic planning and vendor management.

Accomplishments

  • Developed a performance-based incentive plan that boosted team morale and enhanced daily task completion by 34% within 6 months.
  • Implemented workflows to integrate real-time inventory data with the MET team's tasks, aligning product restocking with display updates in a more efficient manner.
  • Created a mentoring and feedback loop for junior MET staff, leading to the rapid promotion of 5 team members into senior roles within two years.
  • Achieved PMP in visual merchandising, enhancing team adherence to company display trends and improving overall store aesthetics.
  • Produced detailed post-project reports on MET activities, guiding senior management decisions for future merchandising strategies.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 17 in the development of system.
  • Played an integral part in aligning MET operations with local and state safety regulations during initiative, achieving zero compliance violations.
  • Led the MET team to a 51% improvement in seasonal product placement accuracy by conducting regular training sessions on corporate visual standards.
  • Oversaw the supplier coordination that ensured all necessary materials for visual displays were delivered on time, reducing setup delays by 18%.

Affiliations

  • Certified in Retail Buying and Merchandising from standard
  • Project Management Institute (PMI) - Certified Project Management Professional (PMP)
  • Lions Club
  • American Society of Safety Professionals
  • American Marketing Association
  • International Facility Management Association (IFMA) - Collaborated with facility management for store redesign efforts
  • Institute of Supply Management (ISM) - Certified Retail Operations Specialist
  • Customer Experience Professionals Association (CXPA) - Affiliate, advocating for customer-first retail strategies
  • Certified in Conflict Resolution and Negotiation from initiative
  • American Medical Informatics Association

Certifications

  • Certified Frontline Manager (CFM)
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)
  • Retail Merchandising Specialist Certification - process
  • Project Management Professional (PMP)
  • Certified Public Accountant
  • Certified Supply Chain Professional (CSCP) – APICS
  • Retailer Engagement Professional (REP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Operations Manager (COM) - 2020

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