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Skills

  • Customer service
  • Problem resolution
  • Compliance and regulatory adherence
  • Team leadership and supervision
  • Process and procedure development
  • Merchandising execution and resets
  • Multi-store Operations Management
  • Quality control and evaluation
  • Developing brand messaging
  • Metric equipment

Work Experiences

  • Coached a 15-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Increased sales by 6% by providing purchase advice and promoting additional products.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Achieved a 30% reduction in errors.
  • Achieved an exceptional 11% execution-to-delivery rate.
  • Collaborated on cross-departmental initiatives, integrating MET functions with sales goals, resulting in a 51% increase in overall store productivity.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Achieved on-boarding completion in 18 weeks.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Increased market share and earned #11 ranking by leapfrogging competitors.

Summaries

  • Audited stock levels and layouts.
  • Achieved a $4 cost reduction.
  • Achieved a 23% improvement in customer satisfaction.
  • Client-facing professional with a positive attitude and expertise in process improvement and quality assurance.
  • Accomplished results within a 18 months.
  • MET Supervisor is a multi-talented MET Supervisor who is consistently rewarded for planning and operational improvements.
  • Adopted a holistic approach to staff training.
  • Professional with strategic planning and process improvement abilities who is dependable and attentive.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Awarded in 2023.

Accomplishments

  • Oversaw the supplier coordination that ensured all necessary materials for visual displays were delivered on time, reducing setup delays by 18%.
  • Participated in process cross-store display audit initiative, ensuring compliance with national visual merchandising standards.
  • Documented and resolved framework which led to standard.
  • Designed employee progress monitoring tools, which improved team accountability and increased MET project completion speed by 70%.
  • Utilized logistics coordination to streamline supply deliveries for MET operations, reducing material shortages by 82% and improving project timeliness.
  • Established a quality review board for MET resets, resulting in a 45% decrease in customer complaints and improved store aesthetic during three years.
  • Produced detailed post-project reports on MET activities, guiding senior management decisions for future merchandising strategies.
  • Collaborated with team of 17 in the development of system.
  • Implemented a multi-store training initiative to standardize MET procedures that lowered mistakes by 42% across all participating stores.
  • Improved MET team productivity by 29% through the introduction of enhanced project tracking protocols.

Affiliations

  • Retail Operations Society - Active Member contributing to store compliance policies and procedures
  • Customer Experience Professionals Association (CXPA) - Affiliate, advocating for customer-first retail strategies
  • Society for Human Resource Management (SHRM) - Participated in MET employee retention research
  • Association for Talent Development (ATD) - Member, contributing to MET team training & development programs
  • Freemason
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Project Management Institute
  • Society of Women Engineers
  • Organizations for Retail Professional Excellence (ORPE) - Recipient of President's Club in 2016 for MET operations productivity

Certifications

  • Certified Team Leader (CTL) - Cedar Works
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Performance Management Professional (CPMP)
  • Certified Inventory Management Professional (CIMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Customer Service Leader (CCSL)
  • Certified Professional in Human Resources (PHR) – SHRM
  • Certified Operations Manager (COM) - 2020
  • SHRM Senior Certified Professional (SHRM-SCP)

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