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Skills

  • Internet savvy
  • Revenue retention
  • Proficient in Adobe Creative Suite
  • Sales solutions
  • Talent management
  • Sales force training
  • Needs analysis
  • Jira expertise
  • Issue resolution
  • Payment collecting

Work Experiences

  • Was in charge of a few accounts for clients, celebrities, and collectors, ensuring that they were in line with their individual plans.
  • Set and enforced sales goals to help the team succeed.
  • Established positive working relationships with business representatives and conducted in-depth consultations to identify needs and match available solutions.
  • Mitigated financial discrepancies using the standard program for 2 standard division accounts.
  • Used Salesforce to manage my existing portfolio and potential leads.
  • Created a tool to track and track personal sales opportunities, ongoing deals, and completed contracts.
  • Was in charge of multiple accounts and worked hard to meet and exceed performance targets.
  • Was in charge of maintaining and managing a client book of 16 accounts as well as weekly sales records.
  • Worked with graphic designers to create high-quality advertising that was consistent with the brand's image.
  • Was in charge of a number of international sales markets.

Summaries

  • In the procedure market, tenacious sales leader with a resilient and resourceful approach to obtaining and serving customers.
  • Team leader and business manager with strong attention to detail and a persuasive communication style.
  • Proven track record of successfully implementing sales programs that exceed company objectives.
  • Advertising Sales Representative with a track record of 5 years of success in a growing agency.
  • Sales leader with experience generating leads, forming agreements, and creating advertisements.
  • Kept up to date on the latest industry trends and methods to deliver innovative work.
  • Customers' needs and industry-specific parameters are taken into consideration.
  • Account Manager, Preferred Accounts is a detail-oriented Account Manager, Preferred Accounts who focuses on increasing sales by managing all accounts in a systematic manner.
  • Exceptional at building strong sales pipelines and motivating others to achieve sales goals.
  • Adept at following advertising guidelines and implementing effective sales strategies.

Accomplishments

  • Introduced a new client onboarding process that shortened sales cycle time by 43% and resulted in an additional $16 in revenue.
  • Achieved 3% year-over-year revenue growth by identifying new opportunities within existing accounts and executing client expansion strategies.
  • Managed cross-department partnerships to deliver customized solutions to top-tier clients, directly contributing to a 53% increase in annual renewals.
  • Resolved complex client service issues by proactively managing escalations and ensuring 100% issue resolution within the past year.
  • Worked closely with cross-functional teams to deliver Microsoft Excel training to clients, improving 18% by 53% in 2021.
  • Devised account optimization strategies that resulted in 21% savings for clients and created long-term relationship value, driving retention.
  • Monitored and enhanced the service-level agreements (SLAs) with clients, achieving a 79% improvement in delivery times and customer satisfaction metrics.
  • Achieved 47% of annual preferred account sales targets by leveraging strong relationships and offering bespoke solutions tailored to client needs.
  • Surpassed quarterly sales objectives by 19% by introducing structured follow-up processes that streamlined communication post-sales.
  • Tracked changing client needs in real time using Power BI, resulting in a 30% faster response rate to issues and an increase in overall client trust.

Affiliations

  • Co-Chair, Client Partnership Working Group, Miscellaneous Association - 2022
  • Member, Institute for Management Accountants (IMA) - 2017
  • Active Member, Global Account Management Association (GAMA) - 2018 to Present
  • Contributor, Client Retention & Relationship Building Panel, method - 2024
  • Certified in Negotiation and Influence, standard - 2022
  • Alumni, Certified Key Account Manager (CKAM) Program - 2020
  • Certified in Account-Based Selling, Sales Development Academy - 2016
  • Lead Mentor, Emerging Account Managers Alliance - 2019
  • Graduate, Executive Certificate in Sales & Marketing, Kellogg School of Management - 2017
  • Panel Speaker, Best Practices in Contract Negotiation, metric - 2016

Certifications

  • Certified Account Executive (CAE) specializing in Large Accounts by process
  • Project Management Professional (PMP)
  • Certified Business Relationship Manager (CBRM) by BRM Institute
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • SAP Certified Application Associate
  • Mastering SaaS Sales by Winning by Design Certification
  • Best Sales Training Certifications
  • LinkedIn Sales Navigator Certification for Business Development
  • CompTIA Network+

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