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Skills

  • Employee mentoring
  • Event planning
  • Jira expertise
  • Customer relationships
  • Key account generation
  • Organizational fundraising
  • Client meetings
  • Compliance requirements
  • Selling advertising
  • Data analytics

Work Experiences

  • Took daily inbound calls and key-entered orders, faxes, backorders, and credit memos for assigned accounts and clients.
  • Grew my customer base by identifying needs and delivering relevant product solutions that were within budget and on time for my clients.
  • Made contact with existing customers to gauge their satisfaction, determine their needs, and propose new services.
  • Contacted accounts to gauge satisfaction and revenue growth.
  • Eliminated process bottlenecks by effectively training 13 business development representatives on best practices and protocol in order to maximize profits.
  • Created a tool to track and track personal sales opportunities, ongoing deals, and completed contracts.
  • Devised and implemented 4 program and initiative marketing campaigns that resulted in a 17% increase in overall sales in 2016.
  • Increased sales volume by managing accounts and building rapport with repeat customers.
  • Increased sales by making recommendations to promote the effectiveness of the brand and the benefits of the product.
  • Identified over 8 new prospects in order to better understand the needs and requirements of the system market.

Summaries

  • Individual with 14 years of experience in account management positions for Miscellaneous firms.
  • Budget management, strategic planning, and vendor management are all extremely effective at attracting the attention of target audiences.
  • Account Manager, Preferred Accounts is a detail-oriented Account Manager, Preferred Accounts who focuses on increasing sales by managing all accounts in a systematic manner.
  • Looking for a position as an Account Executive where my hard work and dedication will be rewarded.
  • Excellent problem-solving, multitasking, and communication skills.
  • Visionary leader with a track record of successfully aligning organizational business goals with high-quality work.
  • Looking for a position as an Account Manager where my hard work and dedication will be rewarded.
  • Negotiator with a proven track record, a strong leader, and a strategic planner with a flexible approach.
  • Team leadership, employee and customer training, and routine servicing are all areas of expertise.
  • Dedicated professional with 3 years of experience in the metric field.

Accomplishments

  • Achieved 3% year-over-year revenue growth by identifying new opportunities within existing accounts and executing client expansion strategies.
  • Financial Reporting - Accurately compiled financial analysis data reports and forecasting documents for $3M revenue generating company.
  • Led successful commercial negotiations, resulting in a 47% reduction in client churn across a portfolio of 18 high-value accounts.
  • Managed cross-department partnerships to deliver customized solutions to top-tier clients, directly contributing to a 53% increase in annual renewals.
  • Managed a portfolio of 50+ preferred accounts, driving a 41% increase in client satisfaction and renewal rates over the past year.
  • Tracked changing client needs in real time using Power BI, resulting in a 30% faster response rate to issues and an increase in overall client trust.
  • Resolved complex client service issues by proactively managing escalations and ensuring 100% issue resolution within the past year.
  • Implemented proactive client follow-up procedures that minimized potential disputes and led to a 39% decrease in issue escalations.
  • Implemented a client-centric sales strategy that resulted in 54% portfolio growth and earned Employee of the Year for strongest account growth in 2017.
  • Surpassed quarterly sales objectives by 19% by introducing structured follow-up processes that streamlined communication post-sales.

Affiliations

  • Participant, Sales Leadership Roundtable, framework - 2017
  • Certified Sales Operations Leader (CSOL), Sales Management Association - 2024
  • Certified in Account-Based Selling, Sales Development Academy - 2016
  • Alumni, Key Account Strategy Workshop, procedure - 2021
  • Regular Attendee, Global Customer Experience Summit - 2022
  • Contributor, Client Retention & Relationship Building Panel, method - 2024
  • Involved in Customer Success Roundtable, Sales Management Association (SMA) - 2015 to Present
  • Affiliate, National Sales Network (NSN) - 2024 to Present
  • Active Participant, Account Management Best Practices Peer Group - 2015
  • Registered Member, Strategic Account Management Association (SAMA) - 2018

Certifications

  • First Aid/CPR
  • SHRM Certified Professional (SHRM-CP)
  • SAP Certified Application Associate
  • Best Sales Training Certifications
  • Key Account Development Masterclass Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Consultative Sales Certification by Miller Heiman Group
  • Certified Professional in Sales and Marketing (CPSM) by Beacon Labs
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)

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