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Skills

  • Customer service
  • Issue resolution
  • Over-the-phone parts inquiries
  • Liquor regulations and compliance
  • Credit and cash transactions
  • Automotive parts database management
  • Effective customer upselling
  • Data Entry and Transaction Accuracy
  • Customer feedback and satisfaction rate tracking
  • Inventory audits and stock verification

Work Experiences

  • Took calls from customers and answered them to help them with their questions and process orders.
  • Accurately detailed terms for customers.
  • Counted product stock to keep inventory records.
  • Facilitated the transition from ServiceNow to Jira, assisting with employee training while maintaining overall sales.
  • Aided customers in making purchases, locating items, and enrolling in reward programs.
  • Properly wrapped and bagged purchases to avoid merchandise breakage.
  • Counted drawers at the start and end of shifts to ensure that daily records were accurate.
  • Achieved sales growth over the following quarter.
  • Assisted customers in finding and choosing appropriate merchandise throughout the store.
  • Accurately handled over $9 in cash and credit card payments for standard products on a daily basis.

Summaries

  • Parts Cashier is a hardworking and dependable Parts Cashier who excels at vendor management and strategic planning.
  • Helping customers, balancing cash drawers, and working in various departments are all skills she possesses.
  • Parts Cashier with 16 years of experience in high-pressure Miscellaneous environments.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Parts Cashier with project management and data analysis abilities.
  • Hardworking and dependable retail professional with extensive experience in payment processing, merchandising, and customer service.
  • Data analysis Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Worker who is friendly and intelligent and has a track record of accuracy, efficiency, and punctuality.
  • Parts Cashier and team leader with 6 years of experience in category settings.
  • Excellent communication and customer service skills.

Accomplishments

  • Collaborated with the sales team to enhance promotional displays, driving up seasonal sales of high-demand products by 19%.
  • Introduced a filing system for special orders, leading to improved retrieval time and an order completion effectiveness of 22%.
  • Developed efficient restocking procedures, resulting in a 47% improvement in order fulfillment targets for critical parts.
  • Handled an average of 4+ over-the-counter transactions daily, ensuring smooth and timely checkout processes for B2C and B2B customers.
  • Utilized effective communication skills to process complex rebate claims within 6 business days, reducing claim disputes by 16%.
  • Efficiently processed an average of 6 warranty returns per week, adhering to all company and manufacturer standards.
  • Provided over-the-phone assistance to a daily average of 10 customers, resolving over 21% of inquiries during the first contact.
  • Mitigated stock discrepancies for high-value parts by conducting routine manual counts, reducing shrinkage by 74%.
  • Managed cash register and processed 18+ transactions per day with over 75% accuracy in payments and receipts.
  • Actively resolved customer complaints on parts availability, enabling a customer satisfaction increase of 21% over a the past year period.

Affiliations

  • Volunteer, process Charity Repair Assistance Program - Supported community initiatives by assisting with parts procurement and customer service.
  • Participant, Vendor Relations Master Class 2023 - Trained in building stronger relationships with suppliers to improve stock accuracy and reduce delays.
  • Member, Automotive Sales Association Seattle - Engaged with sales professionals to refine upselling techniques and parts sales processes.
  • Member, National Business Association for Automotive Customer Service Representatives - Connected with national experts to exchange strategies for exceptional customer-facing service.
  • Completed, Customer Service in the Auto Parts Industry Certification 2021 - Recognized as a customer-focused parts specialist.
  • Completed, Basics of Automotive Inventory Control Management Program Atlanta - In-depth training on inventory accuracy and vendor communication.
  • Certified, QuickBooks for Auto Parts Technicians - Completed certification focused on improving financial and inventory reconciliation processes.
  • Completed, Fundamentals of Warranty and Returns Management Certification 2020 - Specialized training in processing returns and handling warranty claims.
  • Volunteer Coordinator, Portland DIY Car Care Workshop - Helped community members with basic repair strategies and correct parts identification.
  • Member, Automotive Aftermarket Industry Association (AAIA) - Actively connected with parts specialists and aftermarket professionals to stay current with industry trends and product offerings.

Certifications

  • Certified Business Process Associate (CBPA) by ABPMP
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Retail Management Certificate by Beacon Labs
  • Certified Retail Management Professional (CRMP) by Beacon Labs
  • Apple Certified Associate (ACA)
  • Certified Automotive Parts Consultant by Ironclad Systems
  • Customer Service Excellence Certification by Northwind
  • QuickBooks Online Certification by Intuit
  • American Academy of Financial Management (AAFM)

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