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Skills

  • Pricing tool development
  • Camping programming knowledge
  • Document scanning
  • Parent Communication
  • Marketing
  • Project management
  • Facility maintenance
  • Process implementation
  • Report writing
  • Extremely organized

Work Experiences

  • Collaborated with project management networks.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered 11 calls per three years to help customers with their questions and concerns.
  • Achieved 32% higher engagement.
  • Collaborated with Lakeside Partners to introduce environmental education programs, broadening the scope of activities offered to campers.
  • Kept track of allergies and dietary restrictions, ensuring that campers received the proper meals and snacks.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Instructed participants on proper safety procedures as well as the specific requirements of the activity.
  • Increased the diversity of recreational offerings by developing and overseeing new vendor management programs.
  • Gave clear instructions to activity and program participants to ensure that they had a good time and were safe.

Summaries

  • Successful in promoting and directing framework participants in a variety of activities.
  • Well-organized, physically fit, and used to working under pressure.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Knowledgable in a variety of design and testing methodologies.
  • Promoting and directing all types of activities for metric participants is a success.
  • Experienced recreational leader with a strong focus on creating a robust and successful schedule.
  • Maintain discipline and safety while providing participants with a fun and engaging experience.
  • Costs were consistently reduced while profits were increased.
  • Standard, procedure, and metric events are all familiar to this versatile recreational leader.
  • Within Miscellaneous, senior Summer Camp Coordinator and outstanding performer in process improvement and cross-functional collaboration.

Accomplishments

  • Improved the safety and efficiency of waterfront activities by implementing a more thorough vetting process for swim instructors and lifeguards.
  • Created diverse programming for 9 campers per session that encouraged inclusivity and engaged a range of interests and developmental levels.
  • Revitalized an underperforming summer program, increasing camper enrollment by 79% through updated marketing strategies and program redesign.
  • Reduced medical incidents by 62% by standardizing first aid response protocols and securing additional on-site medical support.
  • Collaborated with team of 8 in the development of method.
  • Supervised a team of 3 counselors, providing guidance, mentoring, and evaluation to ensure seamless camp operations.
  • Devised and coordinated team-building exercises that improved cooperation and reduced conflict among 4 staff members.
  • Built strong relationships with external vendors, securing discounted rates for essential services and reducing operational costs by 29%.
  • Collaborated with other camp coordinators to develop a comprehensive camp-wide event, attended by 14 campers, that saw a 17% rise in overall satisfaction.
  • Increased sales 14% over several months.

Affiliations

  • American Society of Safety Professionals
  • Member of the Children and Nature Network
  • Member of Adventure Education Organizations
  • Association for Computing Machinery
  • National Recreation and Park Association (NRPA)
  • International Council of Nurses
  • Affiliation with Atlanta Family Services for youth counseling
  • Outdoor Activity Certifications via standard
  • Project WILD Facilitator Certification
  • Lions Club

Certifications

  • Certified Inclusive Program Design Specialist – Harbor & Co.
  • Child Wellness Advocate Certification – Harbor & Co.
  • Salesforce
  • Behavioral Guidance and Conflict Resolution Certificate – Brightline
  • Certified Conflict Resolution Mediator (Lakeside Partners)
  • Certificate in Applied Positive Psychology – Summit Group
  • Management of Aggression and Violence in Destructive Situations (MAVDS) – Northwind
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Trauma-Informed Care Certification Harbor & Co.
  • Recreation & Parks Professional (CPRP) Certification – National Recreation and Park Association

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