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Skills

  • Organization
  • Customer service
  • Patient throughput maximization
  • Patient care and empathy
  • Testing procedures
  • Team building
  • Process improvement
  • Error resolution and troubleshooting
  • Project organization
  • Supervision

Work Experiences

  • Achieved results within the first two years.
  • Used marketing and sales strategies to promote my business and increase revenue.
  • Acquired new audiological equipment.
  • Taught clients how to use, maintain, and store devices properly.
  • Assessed 13 infants for hearing issues.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Acted as a preceptor for clinical interns.
  • Achieved parent satisfaction ratings of 22%.
  • Collaborated on a regional initiative to improve access to hearing screening in rural areas, extending services to 4 additional newborns annually.
  • Collaborated with customer success and pediatric specialists to establish a seamless workflow, improving screening efficiency by 54%.

Summaries

  • Achieved zero discrepancies.
  • Collaborated with pediatric departments.
  • Contributed to audit discrepancies of zero in 2019.
  • Consistently met screening targets.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Compassionate healthcare professional.
  • Aligned screening procedures with emerging medical research.
  • Boosted compliance with framework standards.
  • Achieved 69% data accuracy.
  • Collaborated with hospital administration.

Accomplishments

  • Resolved product issue through consumer testing.
  • Conducted quality control audits on screening documentation and improved data entry compliance by 58%, preventing potential report discrepancies.
  • Provided compassionate, culturally sensitive counseling to families post-screening, earning a Excellence Award for outstanding patient advocacy.
  • Facilitated early detection of hearing disorders by screening an average of 15 newborns per week, exceeding department quality standards by 21%.
  • Successfully led the initiative to adopt a paperless documentation system, improving the team's documentation accuracy by 74%.
  • Achieved Excellence Award for excellence in patient education by developing print and digital educational materials for new parents on hearing screening processes.
  • Documented and resolved system which led to method.
  • Developed and conducted training sessions for 14 new staff members on screening protocols and use of the Adobe Creative Suite system.
  • Spearheaded process improvements for data analysis, improving workflow efficiency by 40% and reducing patient wait times.
  • Proactively monitored data trends that resulted in the early identification of false-positive results, reducing unnecessary repeat screenings by 57%.

Affiliations

  • Member, National Center for Hearing Assessment and Management (NCHAM) 2022-present
  • Volunteer, March of Dimes Neonatal Health Support Program 2021
  • Attendee, National EHDI Meeting for Newborn Screening Policy Updates 2015
  • Certified by process in Infant Hearing Screening Techniques 2024
  • Member, International Audiology Student Network (IASN) 2020
  • American Marketing Association
  • Toastmasters
  • Member, International Society of Audiology (ISA) 2021-present
  • Engaged Member, Early Hearing Detection and Intervention (EHDI) Alliance 2023-present
  • Member, Association for Research in Otolaryngology (ARO), Neonatal Section 2020

Certifications

  • Council for Accreditation in Occupational Hearing Conservation (CAOHC) Certification
  • Certificate in Newborn Auditory Health - Meridian (2023)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Healthcare Provider CPR (American Heart Association) - category
  • Certificate of Training in Newborn Screening (NBS) - 2021
  • Certified Hearing Conservationist (CHC) - Council for Accreditation in Occupational Hearing Conservation
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • National Registry of Certified Medical Examiners (NRCME) for Audiologists - 2024

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