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Skills

  • Error resolution and troubleshooting
  • Cross-functional team collaboration
  • Stakeholder collaboration
  • Operational improvement
  • Data accuracy and management
  • Budgets
  • Marketing understanding
  • Organization
  • Referral coordination
  • Multidisciplinary Team Meetings

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 19% reduction in administrative errors.
  • Alleviated concerns of parents.
  • Achieved compliance improvement in 2017.
  • Achieved a 70% improvement in follow-up rates.
  • Looked for industry trends on social media and through online sources.
  • Built partnerships with local pediatricians to streamline referral processes, resulting in a 43% improvement in follow-up care speed.
  • Built partnerships with local pediatricians.
  • Achieved zero audit discrepancies in 2020.
  • Achieved 57% error-free reporting.

Summaries

  • Newborn Hearing Screener is a multi-talented Newborn Hearing Screener who is consistently rewarded for planning and operational improvements.
  • Hearing Instrument Specialist with experience in hearing tests, device fitting, and patient education.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Collaborated with departments.
  • Collaborated with hospital administration.
  • Committed to reducing referral delays.
  • Compassionate healthcare professional with expertise in newborn hearing screenings, achieving 62% accuracy in data management and driving successful outcomes with early interventions.
  • Boosted compliance with framework standards.
  • Adept in using Salesforce and analytics.
  • Collaborative professional with cross-functional experience in liaising between healthcare providers to reduce referral times by 12 days, streamlining pediatric audiology services.

Accomplishments

  • Utilized procedure to track patient screenings and re-screening needs, boosting overall compliance rate to 85%.
  • Developed a workflow chart for the hearing screening unit, allowing new hires to grasp procedural steps quickly and reducing the onboarding process by 14 hours.
  • Wrote and updated training manuals and SOPs for hearing screening processes, incorporating the latest medical research and technology.
  • Developed and conducted training sessions for 14 new staff members on screening protocols and use of the Adobe Creative Suite system.
  • Successfully led the initiative to adopt a paperless documentation system, improving the team's documentation accuracy by 74%.
  • Received Excellence Award after exceeding departmental goals for timely reporting of screening outcomes, achieving 67% on-time completion rate.
  • Researched and implemented an updated hearing screening protocol based on the latest clinical guidelines, reducing call-back rates by 17%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided personalized support to parents with infants requiring additional tests, ensuring follow-up on all cases and improving test completion rates by 79%.
  • Collaborated with a multidisciplinary team to address hearing concerns in neonates, resulting in reduced diagnostic timelines by 7 days.

Affiliations

  • Project Management Institute
  • Member, Association for Research in Otolaryngology (ARO), Neonatal Section 2020
  • Member, International Audiology Student Network (IASN) 2020
  • Active Member, National Hearing Conservation Association (NHCA) 2019-present
  • Fellow, American Academy of Audiology (AAA) 2018-present
  • Freemason
  • Attendee, National EHDI Meeting for Newborn Screening Policy Updates 2015
  • International Council of Nurses
  • American Marketing Association
  • Contributor, Hearing Health Foundation’s Neonatal Outreach Initiative 2023

Certifications

  • ECE Infant Hearing Screener Specialist Training (IHST) - 2017
  • Certified Otoacoustic Emissions Technician (COET)
  • Certified Audiometric Technician (CAT) - 2024
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • Certified Clinical Medical Assistant (CCMA) - procedure
  • Newborn Hearing Screening Program Training Completion - Ohio
  • Infant Hearing Loss Early Intervention Certification (IHLEIC) - 2019
  • Registered Audiology Technologist (RAT) in North Carolina
  • Certificate in Auditory Brainstem Response (ABR) Testing - Brightline

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