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Skills

  • Onboarding and mentorship of team members
  • Time management and prioritization
  • Client Satisfaction Improvement
  • Stakeholder relationship management
  • Customer service
  • Leadership and team management
  • Aircraft emergency protocols
  • Customer service resolution
  • Change Management
  • Operational improvement

Work Experiences

  • Developed training programs for employees.
  • Achieved a 36% decrease in operational errors.
  • Achieved an attendee satisfaction rate of 78%.
  • Avoided financial losses.
  • Achieved Top Performer recognition.
  • Looked for industry trends on social media and through online sources.
  • Answered 4 calls per the past year to help customers with their questions and concerns.
  • Boosted satisfaction scores by 63% over two years.
  • Cut overhead by $2.
  • Drove feedback-driven changes to company policies.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Achieved $7 in annual savings.
  • Bridges the gap between corporate leadership and regional teams.
  • Achieved $17 savings in payroll costs.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 50% reduction in team disputes.
  • Aligns local objectives with overall company goals.
  • Strengths in quality assurance and client relations backed up by Food and Beverage training.
  • Maintaining accurate flight logs is second nature to me.
  • Achieved a 18% improvement in employee retention.

Accomplishments

  • Implemented a new employee feedback process, resulting in 83% higher engagement in company-wide surveys.
  • Implemented new reporting procedures, improving the accuracy of incident logs and decreasing response time by 55%.
  • Analyzed customer feedback data to improve service delivery, leading to a 70% increase in loyalty program enrollment.
  • Successfully turned 85% of escalated issues into repeat business through effective problem-solving and conflict resolution techniques.
  • Successfully reduced external vendor costs by 23% through negotiation and strategic partnership development.
  • Reduced employee turnover by 85% by enhancing team morale through positive feedback and recognition initiatives.
  • Supervised the successful onboarding and training of 12 new hires, ensuring a seamless integration into the workforce.
  • Developed and implemented risk mitigation strategies that reduced safety-related incidents by 28% over a period of the past year.
  • Regularly conducted performance reviews for a team of 18, achieving an overall 29% improvement in performance ratings.
  • Led initiatives in system that resulted in an overall 22% enhancement in service delivery performance over 6 months.

Affiliations

  • National Association for Catering and Events (NACE)
  • Rotary International
  • National Association of Workforce Boards (NAWB)
  • International Council of Nurses
  • National Facilities Management & Technology (NFMT) Conference
  • Retail Industry Leaders Association (RILA)
  • WorldatWork - Total Rewards Association
  • Global Leadership Academy Training Program
  • Association of Information Technology Professionals
  • American Marketing Association

Certifications

  • Apple Certified Associate (ACA)
  • Advanced Negotiation Techniques Certification from Northwind
  • Project Management Professional (PMP)
  • Award for Operational Excellence Excellence by Ironclad Systems
  • Certified Process Improvement Manager (CPIM)
  • CompTIA Network+
  • Salesforce
  • CompTIA Security+
  • Certified Energy Manager (CEM) from Meridian
  • Certified Public Accountant (CPA)

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