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Skills

  • Routine inspections
  • Cybersecurity threat mitigation
  • Relationship development
  • Cross-departmental communication
  • 24/7 Telecom Network Support
  • System equipment
  • Advanced Wi-Fi Network Engineering
  • Business operations
  • Bandwidth Allocation Optimization
  • Equipment installation and maintenance

Work Experiences

  • Created detailed budgets and forecasts for QuickBooks rollouts, maintaining project costs within 74% of original estimates.
  • Ensured that all maintenance activities were completed in accordance with company standards.
  • Collaborated with engineering teams.
  • Hoists, drills, precision measuring instruments, and electronic testing devices were among the hand and power tools I used.
  • Collaborated with external and internal teams.
  • Conducted ongoing analysis of network SLAs.
  • Was in charge of the company's telecommunications networks, which included telephones, office equipment, the internet, and cable.
  • Audited internal communication systems for standard, achieving compliance with no deficiencies identified by auditors in 2020.
  • Achieved a 21% cost reduction on annual telecom expenses.
  • Collaborated with external and internal teams to roll out a HubSpot initiative, leading to a Innovation Award in customer service excellence.

Summaries

  • Collaborative team leader in LTE network implementation, mentoring 13 analysts who've since achieved professional certifications, greatly enhancing team capabilities.
  • Physically fit and agile, able to lift over 9 pounds and work in tight spaces.
  • A thorough understanding of the wires and cables that are used in category communication networks.
  • Costs were consistently reduced while profits were increased.
  • Adept at analyzing complex network traffic patterns using Salesforce, providing actionable insights that improve infrastructure capacity and prevent potential bottlenecks.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Talented Communications Technician seeking a position in Columbus or the surrounding area as a Senior Telecommunications Analyst.
  • Achieved a 19% improvement in bandwidth allocation.
  • Adept at providing cross-functional training on troubleshooting and telecom infrastructure, improving team efficiency and cutting ticket resolution times by 85%.
  • Troubleshooting and installing procedure and standard products for a wide range of clients.

Accomplishments

  • Collaborated with engineering teams to upgrade VoLTE capacity, receiving President's Club for enhancing customer network experience.
  • Led the migration of 2 telecom systems from legacy platforms to NextGen protocols, reducing downtime incidents by 30%.
  • Orchestrated a compliance audit culminating in a 2022 certification of adherence to program standards with zero deficiencies.
  • Directed cost-effective fiber optic cable installation project, delivering consistent high-speed connections across 12 corporate branches.
  • Led a team in the installation of a Workday system, reducing telecom downtime by 69% and improving overall network reliability.
  • Worked with procurement and IT teams to negotiate and establish multi-year contracts with telecom providers, saving an annual 17% in costs.
  • Managed vendor relationships and executed contracts delivering annual cost savings of 11% in telecom expenses, driving significant ROI.
  • Optimized bandwidth allocation using Asana across 9 server sites, reducing latency by 74% for key business applications.
  • Successfully completed a telecom audit under initiative, receiving full compliance certification without recommendations for improvement.
  • Directed a global-scale telecom system revamp covering 17 countries, delivering the project 49% under budget without compromising system performance.

Affiliations

  • Certified in SIGOS testing methodologies through International Telecommunication Union standards and practices since 2016.
  • Affiliate of the National Telecommunications Cooperative Association (NTCA), contributing expertise on VoIP systems and rural network optimization.
  • Association of Information Technology Professionals
  • Participated in the Cloud & IoT Summit by TeleManagement Forum, focusing on smart telecommunications infrastructures.
  • Jaycees
  • National Association of Social Workers
  • American Marketing Association
  • FCC Spectrum Management Workshop participant — focused on public sector voice and data service integration in compliance with national security protocols.
  • Affiliate member of the Open Network Automation Platform (ONAP) initiative, working towards telecom system automation.
  • Active member of the Cloud Communications Alliance (CCA), engaging in strategic planning for cloud-first telecom transitions.

Certifications

  • Certified Cloud Security Professional (CCSP)
  • Cisco Certified Internetwork Expert - Service Provider (CCIE-SP)
  • Cisco Certified Network Professional (CCNP) Collaboration
  • Certified Internet Protocol Engineer (CIPE)
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Business Analysis Professional (CBAP)
  • Certified Wireless Network Professional (CWNP)
  • Certified Business Continuity Professional (CBCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • ITU-T Certified Telecommunications Professional (CTP)

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