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Skills

  • Data-driven decision making
  • Project organization
  • Cost reduction strategies
  • Cross-sector Collaboration
  • Capital improvement planning
  • Lead generation
  • Administrative support
  • Continuous improvement methodologies
  • Systems and automation applications
  • Cross-functional team leadership

Work Experiences

  • Was the driving force behind the creation of training strategies for retail partners and e-commerce teams.
  • Trained National Program Directors and National Program Directors in customer service initiatives, resulting in a client retention rate of 17% in 15 the past year.
  • Created and managed the annual operating budget, ensuring that controls were in place and that overages were avoided.
  • Was in charge of supervising and training customer service team members in order to ensure that they provided exceptional service, which increased retention and satisfaction.
  • Devised new marketing strategies to expand my customer base and market share by promoting Asana through various channels.
  • Studied existing procedures and policies to provide optimal leadership to employees and standard operations when filling in for absent managers.
  • Reviewed employee performance and provided constructive feedback to help them improve their weaknesses every the past year.
  • Worked with employees to improve customer satisfaction, streamline procedures, and increase bottom-line profits.
  • Took part in labor contract negotiations with the union, which resulted in a new agreement with mutually agreed-upon elements.
  • Increased overall productivity by streamlining efficiency, reducing labor hours, and increasing profitability.

Summaries

  • Strong technical skills and experience in data analysis.
  • Active leader with excellent communication and collaboration skills.
  • Miscellaneous student seeking hands-on experience through an internship in performance reporting.
  • National Program Director and team leader with 17 years of experience in category settings.
  • Proven abilities in forming and leading strong teams to achieve difficult goals.
  • National Program Director is a hardworking and dependable National Program Director who excels at data analysis and quality assurance.
  • National Program Director with strategic planning and performance reporting abilities.
  • Standard and initiative have a proven track record.
  • Expert in initiative with a strong aptitude for improved and implemented.
  • Personable and trustworthy, looking for an opportunity to use strategic planning and client relations in a fast-paced environment.

Accomplishments

  • Negotiated and restructured multi-year vendor contracts, achieving a cost reduction of 70% while enhancing service delivery outcomes.
  • Drove a critical market expansion to Boston, securing 5 new funding partners and boosting program visibility by 35%.
  • Directed cross-disciplinary teams to overhaul operational frameworks, reducing inefficiencies and increasing program execution speed by 60%.
  • Implemented new leadership training modules, increasing internal promotions by 66% and significantly reducing external recruitment costs.
  • Steered a multi-year compliance framework implementation, enabling Vantage to complete 12 successful external audits with zero findings.
  • Led implementation of a multi-regional initiative, expanding program reach to 10 new states and generating a 75% improvement in outreach metrics.
  • Facilitated the creation of public-private partnerships for a national health initiative, increasing federal buy-in, which led to a 35% increase in resource allocations.
  • Increased nationwide program participation by 52% through targeted outreach and collaborative partnerships with local and regional organizations.
  • Achieved national recognition for launching a media campaign that improved brand awareness by 64% within the first one year of rollout.
  • Conceived and launched an online education portal, increasing access to program materials, with over 18 participants utilizing the platform in its first 6 months.

Affiliations

  • Certification in Data-Driven Decision Making from program, 2022
  • Certification in Scalable Program Design from initiative, 2015
  • Member, Society for Human Resource Management (SHRM), 2020 – Present
  • Leadership Program Participant, American Council on Leadership Development (ACLD), 2024
  • Affiliate Member, American Society for Public Administration (ASPA), 2016
  • Affiliated Member, International City/County Management Association (ICMA), 2016
  • Participant, National Innovation in Workforce Programs Summit, 2024
  • Member, Board of Directors, Workforce Development Coalition, 2016–2015
  • Distinguished Alumnus, system Program Leadership Initiative, Class of 2021
  • Member, Project Management Institute (PMI), 2024–Present

Certifications

  • Leadership in Nonprofit Education Certificate - Harbor & Co.
  • Certification in Human Resource Management - standard
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Program Director (CPD) - National Association of Program Managers
  • Nonprofit Management Executive Certificate Program - Georgetown University
  • Certified Information Systems Security Professional (CISSP) - (ISC)²
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • American Academy of Financial Management (AAFM)

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