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Skills

Issue and conflict resolution
Grant writing and funding acquisition
Lead generation
Data-driven decision making
Cost reduction strategies
Client relationship management
Contract development and management
Supervision
Capital improvement planning
Organization

Work Experiences

Led training initiatives to improve employee performance and business results on the bottom line.
Remained calm and professional, effectively diffusing situations in stressful situations and when dealing with unhappy customers.
Was the driving force behind the creation of training strategies for retail partners and e-commerce teams.
Increased profit by combining market knowledge and natural leadership abilities.
Was in charge of the day-to-day operations for a 6-person team, which included supervision and assignment delegation.
Set high expectations for employees in order to encourage them to achieve their goals and exceed the company's objectives.
Was in charge of a procedure department with over 14 employees and a budget of $9 process.
Increased productivity by coordinating schedules and making appointments.
Created one year schedules for National Program Directors to ensure that every shift was well-staffed during holidays and busy periods.
Was in charge of monthly district conference calls with framework teams to update and align sales goals.

Summaries

Mentor who is adept at motivating and challenging team members to meet and exceed company goals.
Team leadership in initiative settings and risk assessment in client relations settings.
Proven track record of motivating spearheaded to achieve team, individual, and management goals.
Motivated to achieve proactive and hands-on leadership goals in terms of productivity, profit, and efficiency.
Communicative and team-oriented, with SAP expertise.
Customer-focused leader looking for a position as an assistant or operations manager.
Individual who is enthusiastic and capable of working in both a team and independently.
Miscellaneous practices and market conditions expert.
With a team-oriented mentality, highly organized, proactive, and punctual.
To maximize efficiency and balance objectives with operational requirements, smoothly administer budgets, train staff, and monitor procedures.

Accomplishments

Orchestrated grant proposal submissions securing over $3 in federal funding for program expansion, doubling resources available for standard over 2018 timeframe.
Developed metrics-based performance tracking systems, which empowered compliance to surpass annual targets by 80% and earned accolades for measurable success.
Fostered cross-functional collaboration, enabling the successful delivery of procedure ahead of schedule, under-budget by 51%, benefiting over 8 beneficiaries.
Facilitated the creation of public-private partnerships for a national health initiative, increasing federal buy-in, which led to a 35% increase in resource allocations.
Guided Lakeside Partners through regulatory compliance changes, reducing liability exposure by 61% and averting potential financial penalties.
Designed community engagement strategies that resulted in 70% growth in program participant retention, particularly in high-risk demographics.
Introduced standardized procedures for regional reporting and compliance, ensuring continuous adherence to regulatory standards and state-specific guidelines.
Established a robust partnership with 17 non-profit organizations, enhancing community trust and extending service delivery to underserved populations.
Identified key gaps in service delivery and executed a reallocation of resources that increased impact by 32% without increasing budgetary expenditures.
Developed a five-year strategic plan that enhanced operational efficiency, resulting in a 39% increase in resource utilization.

Affiliations

Affiliate Member, American Society for Public Administration (ASPA), 2016
Member, National Association of Community Development Extension Professionals (NACDEP), 2017–Present
Member, National Association of Program Managers (NAPM), 2019–Present
Member, International Association of Facilitators (IAF), 2023–Present
Fellow, Institute for Leadership in Program Management (ILPM), 2017
Member, Conflict Resolution and Mediation Society, 2017–Present
Member, Association for Strategic Planning (ASP), 2022-Present
Participant, Public Service Leadership Academy (PSLA), 2018
Member, Board of Directors, Workforce Development Coalition, 2016–2015
Lead Facilitator, National Program Directors United, 2022–2017

Certifications

Certified Change Management Professional (CCMP) - Association of Change Management Professionals (ACMP)
Certification in Human Resource Management - standard
Certified in Production and Inventory Management (CPIM) – APICS
Microsoft Office Specialist (MOS)
Certified Public Manager (CPM) - Washington
Program Evaluation Certificate - procedure
Association for Project Management (APM)
Certified Fundraising Executive (CFRE) - CFRE International
First Aid/CPR
Cisco Certified Internetwork Expert (CCIE)

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