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Skills

  • Client loyalty program creation
  • Project organization
  • Distribution center management
  • POS system implementation
  • Strategic selling
  • Process improvement
  • Time management
  • Customer engagement strategies
  • CRM software proficiency
  • Team leadership and supervision

Work Experiences

  • Increased market share and earned #4 ranking by leapfrogging competitors.
  • Attracted a new customer segment.
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Successfully introduced new product lines that resulted in a 5% increase in annual profits.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Awarded Outstanding Service Award for best store performance in the Northeast after generating consistent double-digit sales growth for 18 consecutive months.
  • Attained Top Performer for excellence in customer experience.
  • Returned change and currency and processed debit and credit card payments with a 13% accuracy rate.

Summaries

  • Clear understanding of project management and process improvement as well as quality assurance training.
  • Achieved 42% ROI across key product campaigns.
  • Shoe Manager with 18 years of successful team leadership and process improvement experience.
  • Adept at leveraging customer relationship management (CRM) tools to identify purchasing patterns and influence purchasing decisions, resulting in increased store traffic and profitability.
  • Achieved a 33% ROI within the first year.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Shoe Manager is a multi-talented Shoe Manager who is consistently rewarded for planning and operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Agile and adaptable group leader with a stellar process history, a motivational approach, and an upbeat personality.
  • Always looking for new ways to increase revenue and improve customer satisfaction.

Accomplishments

  • Led 5 high-level inventory audits, ensuring stock accuracy and contributing to a decrease in shrink rate by 84%.
  • Developed and oversaw promotional sales and marketing strategies, driving an overall 49% boost in seasonal profit compared to the previous year.
  • Improved product onboarding process, leading to 50% faster shelf stocking and shelf availability during high-traffic periods.
  • Successfully led a team of 11 associates in meeting and exceeding sales goals, achieving 59% of total team quota ahead of schedule.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Established and maintained vendor relationships, ensuring timely product deliveries, decreasing stockouts by 83%, and boosting holiday season sales.
  • Successfully implemented a targeted upselling campaign on accessories for footwear, generating an additional $18 in revenue within the 6 months.
  • Ensured compliance with local labor laws, safety regulations, and company procedures leading to a 55% pass rate in all internal audits over two years.
  • Developed seasonal sales promotions for high-margin footwear, resulting in a 15% increase in year-over-year revenue for framework.
  • Introduced interactive customer training for staff to improve product knowledge, increasing sales of premium footwear categories by 53%.

Affiliations

  • Council of Fashion Designers of America (CFDA)
  • Footwear Retail Association of Columbus
  • Society for Human Resource Management (SHRM)
  • Certified Footwear Professionals Association (CFPA)
  • National Association of Social Workers
  • Women's Shoe Retailers Association (WSRA)
  • Association for Computing Machinery
  • Society of Women Engineers
  • Small Business & Entrepreneurship Council (SBE Council)
  • Freemason

Certifications

  • Certified Public Accountant
  • First Aid/CPR Certified
  • Footwear Retail Management Certificate – process
  • Retail Management Certification – Lakeside Partners
  • Certified Retail Operations Manager (CROM) – Ironclad Systems
  • Retail Strategy & Marketing Certificate – Meridian
  • Certified Retail Analytics Professional – Meridian
  • Point of Sale (POS) System Proficiency Certification – initiative
  • Workplace Safety and OSHA Compliance for Retail – 2016
  • Salesforce

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