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Skills

  • Merchandising operations
  • Relationship development
  • Multitasking in high-volume environments
  • Budget Forecasting and Monitoring
  • Vendor relationship management
  • Operational improvement
  • Team building
  • Advanced problem-solving skills
  • Client loyalty program creation
  • Team leadership and supervision

Work Experiences

  • Awarded Outstanding Service Award for best store performance in the Northeast after generating consistent double-digit sales growth for 18 consecutive months.
  • Achieved results within a 18 months period.
  • Adjusted floor layouts for seasonal product launches.
  • Achieved average service time reduction of 18 minutes.
  • Analyzed monthly sales reports.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 2% increase in efficiency.
  • Attained President's Club through excellence in customer experience, surpassing regional sales goals by 26% in 2015.
  • Coached a 7-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Achieved consistent performance reviews rated 59% or higher.
  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Workday is something I'm familiar with.
  • Achieved regional sales goals.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Astute Shoe Manager who is dedicated to providing excellent customer service and assistance.
  • Adept at leveraging customer relationship management (CRM) tools to identify purchasing patterns and influence purchasing decisions, resulting in increased store traffic and profitability.
  • Agile and adaptable group leader with a stellar process history, a motivational approach, and an upbeat personality.
  • Achieved results within the past year.

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with marketing teams to launch targeted footwear promotions, generating a 18% increase in customer footfall during the the past year season.
  • Monitored and reported on key performance indicators (KPIs) including conversion rate, average spend per customer, and gross margin with the improvements of 28%.
  • Designed and implemented visual merchandising displays that increased foot traffic by 17% while highlighting new arrivals and popular footwear brands.
  • Ensured compliance with local labor laws, safety regulations, and company procedures leading to a 55% pass rate in all internal audits over two years.
  • Conducted regular team performance reviews, achieving consistent customer satisfaction scores of 51% or higher on post-purchase surveys.
  • Led 5 high-level inventory audits, ensuring stock accuracy and contributing to a decrease in shrink rate by 84%.
  • Created a flexible employee scheduling protocol based on traffic forecasting, resulting in a 85% reduction in labor costs and improved service times.
  • Improved customer return rates through proactive service and problem-solving training, dropping returns by 76% and fostering better customer loyalty.
  • Tracked and analyzed the impact of sales promotions and adjusted strategies, achieving a 35% growth in conversions and overall sales revenue.

Affiliations

  • Retail Industry Leaders Association (RILA)
  • Rotary International
  • Toastmasters
  • American Medical Informatics Association
  • National Association for Retail Marketing Services (NARMS)
  • Footwear Distributors and Retailers of America (FDRA)
  • Project Management Institute
  • Retail Loss Prevention Academy (RLPA)
  • Council of Fashion Designers of America (CFDA)
  • Footwear Retail Association of Columbus

Certifications

  • Footwear Product Knowledge Certificate – metric
  • SHRM Certified Professional (SHRM-CP)
  • Certified Sales & Inventory Analyst – Workday
  • Certified Professional in Supply Chain Management (CPSM) - Cedar Works
  • Certified Business Analysis Professional (CBAP)
  • Certified Retail Sales Manager (CRSM) – Brightline
  • Certified Sales Trainer – 2019
  • ECommerce Integration for Brick-and-Mortar Certification – Harbor & Co.
  • Advanced Shoe Customer Service Certification – Lakeside Partners
  • Certified Stockroom Operations Professional (CSOP) – 2020

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