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Skills

  • Lotus Notes
  • Superb sales professional
  • Calendaring
  • Wire Transfers
  • Flexible schedule
  • Excellent multi-tasker
  • Travel planning
  • Product restocking
  • Proficient in MS Office
  • Employee scheduling

Work Experiences

  • Increased sales by using efficient merchandising and frequent aisle recoveries to keep displays organized and appealing.
  • Checked sales floor stock levels on a regular basis to ensure that backstock merchandise was replenished before it ran out.
  • Alternated goods in inventory using the first-in/first-out method to keep shelves organized and properly stocked.
  • Started it.
  • Raised the stakes.
  • Counted and stocked merchandise according to the inventory control log's instructions.
  • Helped customers by answering their questions and completing their requests.
  • Internal teams and customers benefited from my expertise in inventory management and current stock levels, which improved accuracy and product availability.
  • Reported defective, lost, or missing merchandise to my supervisor as soon as possible.
  • Managed

Summaries

  • Project management expert with Adobe Creative Suite and Workday maintenance training.
  • Ensures that inventory and shipping records are accurate.
  • Skilled at staff training and building rapport with clients.
  • Professional in retail sales with experience in product placement and merchandising.
  • In a fast-paced environment, highly organized and efficient, communicating effectively with clients and stakeholders at all levels of the organization.
  • Store Clerk is a friendly and enthusiastic person who can consistently meet customer service satisfaction goals.
  • Skilled retail team member who excels at multitasking in order to meet business objectives and customer demands.
  • Expert in merchandise receipt, unloading, and unpacking, as well as proper shelf coding and stocking.
  • Proven track record of using client relations to achieve metric.
  • Upselling target items and providing positive customer experiences to increase loyalty and repeat business.

Accomplishments

  • Category Met and exceeded quotas generating 6+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.
  • Effectively handled store opening procedures, ensuring full preparation for store operations each morning, improving team readiness ahead of high-traffic periods.
  • Coordinated team schedules for high-traffic days, ensuring optimal staffing levels and efficiency during sales rushes.
  • Increased sales 7% over the past year.
  • Collaborated with team of 6 in the development of framework.
  • Customer Relations: Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Played a pivotal role in the store’s transition to a new POS system, reducing checkout errors and enhancing overall transaction speeds for customers.
  • Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Trained over 6 team members on POS system operations, and assisted in troubleshooting issues to maintain fast checkout speeds and reduce customer wait time.

Affiliations

  • Retail Sales and Merchandising Professionals Association
  • Retail Employee Management and Training Association
  • Retail Operations and Cash Handling Certification Network
  • Institute for Supply Management (ISM)
  • Visual Merchandising and Display Association
  • Certified Product Inventory Specialist (Six Sigma)
  • International Council of Nurses
  • Rotary International
  • Sales Enablement Society
  • Certified in Customer Complaint Resolution (PMP)

Certifications

  • Basic Sales and Trading Certification - framework
  • Certified Effective Communication in Retail - Meridian
  • Certified Cash Handling Professional (CCHP) - Summit Group
  • CompTIA A+ Technician
  • Certified Frontline Customer Service Associate - Lakeside Partners
  • Certified Collaborative Selling Techniques (CCST) - Meridian
  • Customer Service Representative Certificate
  • Certified Team Leader in Retail Management - Meridian
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Office Specialist (MOS)

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