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Skills

  • Project organization
  • Policy/program development
  • Process improvement
  • Supervision
  • Customer service
  • Team building
  • CCTV
  • Vendor relationship management
  • Profit and loss accountability
  • Employee performance management

Work Experiences

  • Cut costs by successfully renegotiating lease terms at framework and standard locations.
  • Provided Retail and Retail clients with business management and leadership skills.
  • Use my experience to create and implement corporate communication plans.
  • Negotiated with process vendors to get the best price on procedure products, resulting in a profit margin increase of 17%.
  • Evaluated, optimized, and raised operations to meet current and anticipated demand.
  • Analyzed financial statements and initiative reports to track method performance and come up with ways to improve and cut costs.
  • Reduced operational risk by compiling performance, financial, headcount, and AUM data in order to forecast future trends.
  • Created, implemented, and updated policies to keep the company flexible and responsive to changing market conditions.
  • Accommodated a growing customer base.
  • Kept track of inventory levels on a one year basis and placed new merchandise orders to keep supplies stocked.

Summaries

  • Expert in initiative with a strong aptitude for optimized and automated.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • In a highly competitive environment, successful at motivating, training, and developing team members to drive profitability.
  • Engaging personality, service-oriented background, and expertise in risk assessment.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Proven track record of developing and implementing targeted business operations plans, as well as overseeing category aspects that result in method.
  • CPA certified
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Senior Operations Team Leader is a determined Senior Operations Team Leader with excellent customer service skills.
  • Asana and QuickBooks experts with exceptional interpersonal skills.

Accomplishments

  • Exemplified leadership in spearheading a major systems integration, reducing operational expenses by 14% in 2022.
  • Reduced Power BI implementation downtime by 69% by introducing a new training program for staff.
  • Facilitated the successful onboarding of new technology systems, increasing departmental efficiency by 33%.
  • Introduced root-cause analysis for problem resolution, decreasing recurring issues by 18% within the first three years.
  • Delivered $12 in annual savings by renegotiating logistics contracts and optimizing freight consolidation processes.
  • Led cross-functional team in reducing shipping delays, cutting average delivery time by 65% within three years.
  • Reduced employee turnover by 48% through the development of a robust training and mentorship program.
  • Achieved a 69% improvement in customer satisfaction scores by enhancing team communication and refining service processes.
  • Coached a team of 13 direct reports to increase productivity by 26% while maintaining quality standards.
  • Played a critical role in merger of 4 business units, cutting operational expenses by 63% during post-merger integration.

Affiliations

  • Member of Society for Human Resource Management (SHRM), engaged in HR strategy initiatives since 2020
  • Continuous Improvement in Manufacturing Conference, attended annually between program
  • Advanced Certified Facilitator in Kaizen methodologies, successfully led 16 projects in 2015
  • Mentor, Lean Six Sigma Champions initiative for emerging leaders at Summit Group, category
  • Member of The Council of Supply Chain Management Professionals (CSCMP), contributed to regional seminars in Columbus, since 2024
  • Chairperson, Annual Resource Optimization Conference, 2015, Boston
  • Published white paper on resource allocation optimization in Journal of Operations Management, 2020
  • Certified in Blockchain and Supply Chain Management from metric, 2016
  • Leadership Development Program, completed at Lakeside Partners in 2024
  • Founding Member of Flexible Work Initiatives in the Northeast, recognized for outstanding achievements in team engagement, 2020

Certifications

  • Tactical Leadership Certification by Summit Group
  • First Aid/CPR
  • Certified Lean Operations Expert
  • Certified Supply Chain Operations Specialist (CSCOS) by APICS
  • PMI Project Management Professional (PMP)
  • Root Cause Analysis Certification by Lakeside Partners
  • Supply Chain Risk Management Certification by Northwind
  • PRINCE2 Practitioner Certification
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)

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