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Skills

  • Employee development
  • Supervision
  • Stakeholder engagement
  • Trend forecasting
  • Cross-functional collaboration
  • Process automation
  • Problem resolution
  • Supervision and training
  • RFI Scanners
  • CCTV

Work Experiences

  • Use my experience to create and implement corporate communication plans.
  • Worked with employees to improve customer satisfaction, streamline procedures, and increase bottom-line profits.
  • Developed effective 7 month business plans to help strategic decision-makers focus on achieving long-term goals.
  • Devised and implemented effective sales strategies that resulted in the team's monthly sales goals for Jira being exceeded.
  • Used quality assurance and stakeholder engagement to implement business strategies to increase revenue and expand into new markets.
  • Cut costs by successfully renegotiating lease terms at framework and standard locations.
  • Was able to secure a contract with standard vendor to supply all category materials and services at a reasonable price.
  • Metric and system incidents were reported to Senior Operations Team Leader for assistance and resolution.
  • Oversaw and improved a variety of procedures, including requirements, gap analysis, training and development, and the implementation of new programs.
  • Conducted 18 months staff evaluations and made any necessary promotions, realignments, or force reductions.

Summaries

  • Recognized for operational, customer service, standard, and framework excellence.
  • Expert in initiative with a strong aptitude for optimized and automated.
  • Looking forward to taking on a new challenge with a successful team.
  • Results-oriented Retail professional with cross-functional collaboration, performance reporting, and workflow optimization strengths.
  • Senior Operations Team Leader is a focused and diligent Senior Operations Team Leader with over 8 years of experience in maintaining smooth business operations.
  • Professional with exceptional sales, project management, and budget management abilities.
  • Asana and QuickBooks experts with exceptional interpersonal skills.
  • Strategic thinker with expertise in stakeholder engagement.
  • Expert planner and problem-solver with a track record of business leadership.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.

Accomplishments

  • Achieved 18% reduction in downtime by streamlining maintenance schedules and initiating preventive measures.
  • Designed and rolled out a company-wide employee recognition program; resulting in increased team morale and reducing absenteeism by 48%.
  • Achieved a 69% improvement in customer satisfaction scores by enhancing team communication and refining service processes.
  • Improved team collaboration and decision-making speed by adopting agile project management tools, reducing processing times by 47%.
  • Successfully renegotiated contracts with 15 key suppliers, reducing supply chain costs by 5 and improving lead times.
  • Improved on-the-job safety record by 18% by developing and implementing new safety protocols, leading to ITIL compliance.
  • Overhauled operational procedures to accommodate seasonal demand surges, resulting in 68% higher output without increasing team size.
  • Introduced root-cause analysis for problem resolution, decreasing recurring issues by 18% within the first three years.
  • Improved production throughput by 49% by implementing Lean methodologies and restructuring department workflows.
  • Reduced backorders by 77% through more effective planning strategies and optimizing inventory levels in alignment with demand.

Affiliations

  • Guest Speaker on workforce optimization strategies at International Lean Operations Summit, Austin, 2016
  • Published white paper on resource allocation optimization in Journal of Operations Management, 2020
  • Certified Supply Chain Professional (CSCP) through APICS - 2023
  • Member, American Production and Inventory Control Society (APICS), 2018–Present
  • Mentor, Lean Six Sigma Champions initiative for emerging leaders at Summit Group, category
  • Chairperson, Annual Resource Optimization Conference, 2015, Boston
  • Affiliated with the Association for Manufacturing Excellence (AME), metric
  • Member of The Council of Supply Chain Management Professionals (CSCMP), contributed to regional seminars in Columbus, since 2024
  • Operations and Supply Chain Management Certification, awarded by program, 2016
  • Active participant in Project Management Institute (PMI), member since 2021

Certifications

  • Certified in Planning and Inventory Management (CPIM) by ASCM
  • CompTIA Security+
  • Certified Professional in Supply Management (CPSM) from the Institute for Supply Management (ISM)
  • Supply Chain Risk Management Certification by Northwind
  • Certified Operational Risk Manager (CORM) Certification
  • PMI Project Management Professional (PMP)
  • ITIL Foundation Certification in IT Service Management
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • American Academy of Financial Management (AAFM)

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