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Skills

  • Program equipment
  • Health data analytics
  • Creating and implementing intake protocols
  • Document filing
  • Standard coding understanding
  • Business operations
  • Managing medical staff communications
  • Insurance discrepancy resolution
  • Knowledge of process
  • Customer service

Work Experiences

  • Communicated complex medical information to patients in layman's terms, increasing informed patient decision-making by 16% in several months.
  • Conducted detailed insurance verifications and eligibility checks, reducing claim denials by 82% over the past year.
  • Answered 17 calls per three years to help customers with their questions and concerns.
  • Had an excellent attendance record and was always on time for work.
  • Achieved results in one year.
  • Accelerated referral procedures.
  • Conducted detailed insurance verifications.
  • Contributed to 64% improvement in claims processing efficiency.
  • Explained treatment plans and payment options.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Achieved a 21% reduction in billing errors.
  • Achieved 32% improvement in service delivery.
  • Created efficient patient tracking systems.
  • Patient Intake Coordinator is a multi-talented Patient Intake Coordinator who is consistently rewarded for planning and operational improvements.
  • Strengths in data analysis and strategic planning backed up by Healthcare training.
  • Achieved 38% accuracy in audit results.
  • Clear understanding of team leadership and performance reporting as well as project management training.
  • Adept at managing intake procedures for patients.
  • Japanese is a second language for me.
  • Achieved a framework% improvement in data accuracy.

Accomplishments

  • Led the training of 16 new intake staff members, resulting in a 55% improvement in onboarding speed and efficiency.
  • Created intake FAQs and walk-through guides for new patients, decreasing the number of intake-related questions by 75% per month.
  • Created custom reports using category, improving management’s ability to track patient retention metrics.
  • Successfully handled an average of 13 patient intakes per day, maintaining accuracy and client satisfaction above 26%.
  • Cross-trained intake team members on method, improving flexibility and reducing role-dependent bottlenecks by 48%.
  • Redesigned intake staff workflow to meet seasonal changes in patient volume, resulting in a 83% boost in processing efficiency.
  • Collaborated with IT to implement a new electronic health record (EHR) system, reducing manual entry errors by 24%.
  • Developed bilingual intake forms in Spanish and Japanese, improving accessibility for non-English speaking patients by 56%.
  • Assisted in creating patient satisfaction surveys, which resulted in actionable insights and a 50% increase in survey participation.
  • Upheld HIPAA compliance in all intake processes, achieving a 70% rate of accuracy during compliance audits.

Affiliations

  • American Marketing Association
  • Communications Committee, system
  • Toastmasters
  • Project Management Institute
  • Patient Advocate Certification Board (PACB)
  • American Health Information Management Association (AHIMA)
  • Health Information and Management Systems Society (HIMSS)
  • Association for Supply Chain Management (APICS)
  • Local Public Health Association of Portland
  • American Academy of Professional Coders (AAPC)

Certifications

  • Certified Patient Access Representative (CPAR) Beacon Labs
  • Cultural Competence in Healthcare Certificate - Beacon Labs
  • Certified Clinical Medical Assistant (CCMA), Northwind
  • Certificate in Health Information Management (HIM) - Harbor & Co.
  • Confidential Patient Information Management Certification - Vantage
  • Patient Communication Specialist Certificate - Brightline
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Patient-Centered Medical Home (PCMH) Credential - Beacon Labs
  • Customer Service in Healthcare Certification - Harbor & Co.

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