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Skills

  • Relationship development
  • Budget development
  • Employee scheduling
  • Customer service
  • Business Process Outsourcing
  • Client account management
  • Supply chain optimization
  • Project development
  • Budgets
  • Staff training/development

Work Experiences

  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class procedure results.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Meticulously reported issues to higher management, which resulted in process.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Oversaw the efficiency of project management and stakeholder engagement on process shift, supervising 2 employees.
  • Implemented cutting-edge programs, such as the process program, to boost employee retention and reduce turnover.
  • Created and implemented new policies to increase productivity and lower overall method costs.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Successfully managed purchasing, sales, marketing, and customer account operations.

Summaries

  • Strong track record of developing precise and targeted business operations plans, managing process areas, evaluating performance, and implementing change.
  • Achieved 62% growth quarter-over-quarter.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • Composed persona with a strong sense of motivation.
  • Well-versed in quality assurance and a stickler for deadlines.
  • With 16 years of customer service experience, Area Director of Operations is insightful.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • Area Director of Operations who is meticulous and has 13 years of method experience.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.

Accomplishments

  • Conceptualized and rolled out data-driven service improvement initiatives, reducing service delivery time by 51% while increasing client retention.
  • Renewed and negotiated supplier contracts, realizing a 51% cost reduction over the contract term and improving vendor engagement.
  • Streamlined multi-vendor procurement processes, resulting in 57% reduction in overall supplier contract costs while maintaining product quality.
  • Spearheaded a multi-departmental strategy for customer lifecycle management, reducing churn by 43% across all operational areas.
  • Led a cross-functional team in coordinating Tableau launch across the Midwest, completing project 3 weeks ahead of deadline.
  • Partnered with senior management to design and execute profitability action plans, delivering a $3 increase in year-over-year revenue.
  • Collaborated with team of 16 in the development of framework.
  • Developed and implemented company-wide KPIs, resulting in improved team alignment and overall operational performance increase of 73%.
  • Executed business continuity initiatives that minimized operational downtime by 16 hours during unscheduled maintenance.
  • Formulated customized performance improvement plans that resulted in a 56% increase in employee retention and engagement.

Affiliations

  • Industrial Society for Automation (ISA)
  • American Management Association (AMA)
  • National Institute of Standards and Technology (NIST) Affiliation
  • Association for Operations Management (APICS)
  • Supply Chain Operations Reference (SCOR) Model Certification
  • Global Association for Operations Management (GAOM)
  • Toastmasters
  • American Marketing Association
  • Council of Supply Chain Management Professionals (CSCMP)
  • Project Management Institute (PMI) – PMP Credential

Certifications

  • Six Sigma Green Belt Certification - category
  • Business Process Improvement Certification – process
  • CompTIA Network+
  • Agile Certified Practitioner (PMI-ACP) – Project Management Institute
  • Facilities Management Professional (FMP) - International Facility Management Association (IFMA)
  • Certified Enterprise Risk Professional (CERP) – Risk Management Association (RMA)
  • Certified Demand Driven Planner (CDDP) - process
  • Google Certified Professional Cloud Architect
  • Certified Facility Manager (CFM) – International Facility Management Association (IFMA)
  • Certified Public Accountant (CPA)

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