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Skills

  • Credit evaluation
  • Problem resolution
  • Client relationship management
  • Analytical thinking
  • Data-driven decision making
  • Cross-functional team collaboration
  • MS Office
  • Customer financial education
  • Moody's KMV CreditEdge
  • Business operations

Work Experiences

  • Collaborated with program customers to determine their needs and deliver framework service.
  • Advised clients on suitable loan options and interest rates, closing deals totaling over $7 per quarter.
  • Achieved this over two years.
  • Advised clients on loan options.
  • Accomplished this within several months.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 58% loan closure rate.
  • Devised strategies to grow and expand existing customer sales, resulting in an increase in annual sales of 3%.
  • Closed deals totaling over $13 per quarter.
  • Assisted over 9 clients per month.

Summaries

  • Consistently surpassed loan disbursement targets by 56%.
  • Achieved a 45% reduction in legal discrepancies.
  • Personal Loan Consultant has 5 years of experience in consumer lending, loan administration, default management, and customer service.
  • Strengths in budget management and quality assurance backed up by Miscellaneous training.
  • Contributed to overall branch growth.
  • Conducted proactive follow-ups.
  • Boosted loan processing accuracy by 71%.
  • Boosted overall branch profitability.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Consistently exceeded sales targets by 59%.

Accomplishments

  • Exceeded annual sales goals by 82% by effectively managing a diverse portfolio of personal loan clients.
  • Collaborated with legal and compliance teams to overhaul loan agreements, reducing processing errors and ensuring 100% adherence to new regulatory standards.
  • Identified gaps in loan processing workflows, implementing solutions that decreased error rates by 71% in three years.
  • Enhanced client loyalty through tailored loan recommendations, increasing repeat application rates by 57% within 2017.
  • Managed loan portfolios exceeding $13, ensuring 27% accuracy and compliance with internal and federal policies.
  • Developed and delivered personalized financial plans for clients, contributing to an overall 68% increase in loan closure rate.
  • Developed a client retention strategy that increased repeat loan applications by 43% over two years.
  • Collaborated with cross-functional teams to introduce new loan products, resulting in a 79% increase in personal loan sales within several months.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • ISO 31000 Risk Management Standard Certification
  • Center for Financial Services Innovation (CFSI)
  • Toastmasters
  • Association for Financial Counseling & Planning Education (AFCPE)
  • Chartered Financial Consultant (ChFC) by Harbor & Co.
  • Business Networking International (BNI)
  • International Association for Contract & Commercial Management (IACCM)
  • Certified Financial Planner Board of Standards, Inc. (CFP Board)
  • Financial Planning Association (FPA)
  • American Finance Association (AFA)

Certifications

  • Salesforce
  • NMLS Loan Officer License (Mortgage Loan Originator) - 2020
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Loan Processor (NAMP-CLP) - National Association of Mortgage Processors (NAMP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Lending Specialist (CLS) - Meridian
  • Chartered Financial Consultant (ChFC) – The American College of Financial Services
  • Certified Client Service Specialist (CCSS) - system
  • Customer Service Excellence - Certificate (Meridian)
  • Project Management Professional (PMP)

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