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Skills

  • Experian Transact SM
  • Communications
  • Financial transactions expertise
  • Regulatory compliance
  • MS Office
  • Organization
  • Cross-selling and upselling strategies
  • Budgets
  • Operational improvement
  • New business development

Work Experiences

  • Achieved a 7% client satisfaction score.
  • Oversaw the delivery of category project by standard team, which resulted in framework.
  • Collaborated with cross-functional teams, integrating new loan products that increased personal loan sales by 22%.
  • Achieved a 58% growth rate.
  • Achieved this over two years.
  • Addressed varying financial backgrounds.
  • Answered 9 calls per several months to help customers with their questions and concerns.
  • Achieved a 58% loan closure rate.
  • Assisted over 9 clients per month.
  • Achieved a minimum of 61% over targets.

Summaries

  • Excellent communication and analytical skills.
  • Contributed to a 28% increase in repeat business.
  • Achieved a 45% reduction in legal discrepancies.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Customer-centric Personal Loan Consultant with expertise in negotiating flexible terms, driving a 44% improvement in customer satisfaction and loyalty rates.
  • Personal Loan Consultant has 5 years of experience in consumer lending, loan administration, default management, and customer service.
  • Boosted overall branch profitability.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Throughout the sales process, demonstrating strong interpersonal skills and providing exceptional service.
  • Contributed to an improvement in overall loan closure rates.

Accomplishments

  • Coached and mentored 15 junior team members, improving loan processing efficiency by 63% within 18 months.
  • Maintained industry-leading default rates below 66%, through proactive credit evaluation and risk mitigation strategies.
  • Performed credit risk assessments that resulted in 85% reduction in defaults, saving the company $6 annually.
  • Played a key role in the deployment of new loan application software, reducing loan processing times by 76% in the first several months.
  • Reduced loan application processing time by 44% by streamlining internal procedures and automating documentation workflows.
  • Exceeded annual sales goals by 82% by effectively managing a diverse portfolio of personal loan clients.
  • Implemented risk mitigation strategies in loan product offerings, cutting down default rates by 49% over 6 months.
  • Developed a client retention strategy that increased repeat loan applications by 43% over two years.
  • Enhanced client loyalty through tailored loan recommendations, increasing repeat application rates by 57% within 2017.
  • Collaborated with cross-functional teams to introduce new loan products, resulting in a 79% increase in personal loan sales within several months.

Affiliations

  • Project Management Institute
  • Certified Financial Planner Board of Standards, Inc. (CFP Board)
  • Regional Chamber Network for Business Development (Denver Chamber of Commerce)
  • Certified Lending Specialist (CLS) by Cedar Works
  • Society of Human Resource Management
  • Lions Club
  • Certified Consumer Credit Counselor (CCCS) Program
  • National Consumer Credit Lawyers Association (NCCLA)
  • Personal Finance Society (PFS)
  • Mortgage Bankers Association (MBA)

Certifications

  • Customer Service Excellence - Certificate (Meridian)
  • Certified Anti-Money Laundering Specialist (CAMS) - Association of Certified Anti-Money Laundering Specialists
  • Accredited Financial Counselor (AFC) - Association for Financial Counseling & Planning Education (AFCPE)
  • Microsoft Office Specialist (MOS) Certification system
  • Certified Client Service Specialist (CCSS) - system
  • Certified Loan Processor (NAMP-CLP) - National Association of Mortgage Processors (NAMP)
  • Certified Financial Marketing Professional (CFMP) - system
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Regulatory Compliance Manager (CRCM) - American Bankers Association (ABA)

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