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Skills

  • Elegant food plating
  • Conflict resolution
  • Operational improvement
  • Organization
  • MS Office
  • Ordering bar supplies
  • Inventory
  • Flexibility and adaptability
  • Gaming trend awareness
  • Team management

Work Experiences

  • Was in charge of managing the bar's inventory, restocking supplies, and placing orders for spirits, beer, wines, and mixers.
  • Achieved a 62% increase in event revenue.
  • Achieved 34% sales growth.
  • Accurately calculated and closed out registers, averaging $9 in nightly revenue reconciliations without discrepancies.
  • Created a cocktail menu that included creative system-based cocktails, modern wines, and metric beer.
  • Based recommendations on patrons’ gaming preferences.
  • Was in charge of keeping secure cash drawers and quickly resolving any discrepancies to ensure accuracy.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Poured and prepared mixed drinks for over 11 customers, as well as creating new libations to attract new customers every day.
  • Boosted customer attendance by 69%.

Summaries

  • Ability to recall pricing, recipes, and the mechanics of drink machines quickly.
  • Consistently achieved daily sales of $17 on average.
  • Accomplished Gaming Bartender.
  • Boosted sales revenue through creative promotions.
  • Achieved 44% accuracy in daily financial reporting.
  • Strong track record of providing outstanding service in framework and method establishments.
  • Balanced multiple customer service touchpoints.
  • Collaborative Gaming Bartender.
  • Chef de cuisine with experience in mixology, beer, liquor, and wine, as well as a strong background in team leadership and business decision-making.
  • In search of a challenging environment where I can apply my mixology skills and engaging customer service skills.

Accomplishments

  • Boosted bar revenue by 14 during special gaming events by promoting top-shelf liquors and gaming-themed cocktail specials.
  • Developed an in-depth knowledge of gaming lounge operations, resulting in more efficient coordination between gaming and beverage services.
  • Exceeded employer-set goals of customer satisfaction by 61% by providing consistently high-caliber service and personalized interactions with premium customers.
  • Monitored inventory and consistently completed orders on time, reducing functional downtime by 30% during high-demand periods.
  • Built a strong rapport with regular customers, increasing customer loyalty and repeat business by 33% over a 6 months.
  • Cross-sold bar food items to gaming guests, enhancing overall sales by 62% and meeting daily revenue goals.
  • Collaborated with floor managers to ensure smooth gaming and bar operations, enhancing customer experience during peak hours.
  • Developed strategies to upsell higher-margin cocktails and liquor during events, contributing to a 10 monthly revenue growth.
  • Resolved product issue through consumer testing.
  • Trained and mentored a team of 3 junior bartenders, which led to a 55% uptick in service efficiency and reduced training time.

Affiliations

  • Freemason
  • Society of Women Engineers
  • American Society of Safety Professionals
  • National Association of Social Workers
  • Lions Club
  • American Hotel & Lodging Association (AHLA) - Beverage Management Section
  • Customer Relations Enhancement in Bars Association (CREBA)
  • American Marketing Association
  • Casino Beverage Operations Certification by system
  • Guild of Professional Bartenders

Certifications

  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • Advanced Signature Cocktail Design Certification
  • Conflict Resolution and De-escalation Techniques Certification
  • ServSafe Alcohol Certification
  • CompTIA Network+
  • ServSafe
  • Safe Server Alcohol Education Certification Boston
  • Project Management Professional (PMP)
  • Certified Team Player - Hospitality Sector Beacon Labs

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