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Skills

  • Portioning understanding
  • Contract Negotiation with Vendors
  • Operational improvement
  • Administrative support
  • Budget management and forecasting
  • Inventory management
  • Project organization
  • First Aid/CPR
  • Corporate event planning
  • Vendor negotiation

Work Experiences

  • Employees were taught proper cooking techniques, safety standards, and performance strategies by me.
  • Built relationships with industry influencers.
  • Achieved a 47% improvement in online banquet reviews.
  • Reduced food waste by 7% by overseeing and planning ingredients, anticipated customers, and item popularity.
  • Coordinated with over 8 vendors.
  • Coordinated with event planners and clients.
  • Created custom menu packages.
  • Achieved Outstanding Service Award for outstanding event execution.
  • Coordinated keynote speakers and breakout sessions.
  • Coordinated with event planners and clients directly, ensuring all requirements were met or exceeded within budget constraints.

Summaries

  • Method and category have a proven track record.
  • Dedicated food service manager with 15 years of experience managing process staff and operations.
  • Professional with a lot of experience using conflict resolution techniques to keep things running smoothly.
  • Dedicated Kitchen Manager who makes a significant contribution to the team's success.
  • Ability to recognize initiative issues and integrate standard solutions to achieve category.
  • Cross-functional collaboration in framework settings and workflow optimization in stakeholder engagement settings.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Director of Banquet Operations and team leader with 17 years of experience in framework settings.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Self-motivated leader with strong interpersonal, communication, and problem-solving skills.

Accomplishments

  • Partnered with the sales team to convert event inquiries into signed contracts, increasing banquet bookings by 58% over 2020.
  • Standardized event setup processes, improving the consistency of banquet staging and enhancing overall guest experience metrics by 74%.
  • Successfully orchestrated over 14 high-profile banquets, overseeing all facets of event logistics, including audiovisual, dining, and décor services.
  • Leveraged event software to monitor real-time banquet progress, improving response time to on-site client requests by 38%.
  • Directed the implementation of eco-friendly banquet practices, saving 11 annually by reducing waste and promoting sustainability-minded event solutions.
  • Designed and executed tailored banquet setups that increased client referrals by 44%, boosting venue visibility and bookings by 2.
  • Increased operational efficiency by integrating a new inventory management system, reducing food-and-beverage costs by 28%.
  • Reduced food waste by 84% through data analysis of guest preferences, leading to more efficient kitchen operations and lowered costs.
  • Developed a guest-first service model that improved banquet guest satisfaction scores by 58%, contributing to higher repeat business.
  • Negotiated contracts with external service providers, achieving 17% cost reductions while maintaining premium quality for large-scale banquets.

Affiliations

  • Participant, Convention Industry Council (CIC) workshops
  • Member, National Restaurant Association (NRA)
  • Participant, Sustainable Event Alliance (SEA)
  • Member, International Facility Management Association (IFMA)
  • Member, Global Event Industry Association (GEIA)
  • Member, Green Hospitality Alliance (GHA)
  • Member, International Society of Event Specialists (ISES)
  • Member, Bartenders Guild for Large-Scale Events Association (BGLEA)
  • Active Participant, International Live Events Association (ILEA)
  • Certified Hospitality and Catering Executive (CHCE), 2019

Certifications

  • Venue Management School Graduate Certification (VMSG)
  • Certified Public Accountant (CPA)
  • ServSafe
  • Hospitality Financial and Technology Professionals (HFTP) Certification
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • Hotel Asset Management Certification
  • National Association of Catering Executives (NACE) Certification
  • Certified Hospitality Supervisor (CHS)
  • CompTIA Network+

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