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Skills

  • Event logistics optimization
  • Contract Negotiation with Vendors
  • CCTV
  • Communications
  • Inventory oversight
  • Vendor relationship management
  • Client satisfaction tracking
  • Corporate event planning
  • Planning and coordination
  • Relationship development

Work Experiences

  • Reduced food waste by 7% by overseeing and planning ingredients, anticipated customers, and item popularity.
  • Consistently met or exceeded monthly revenue targets by fostering strong lines of communication with the sales department and upselling additional services.
  • Achieved a 43% year-over-year increase in repeat clients.
  • Performed regular line checks to ensure the highest level of quality.
  • Attracted high-profile clients.
  • Conducted detailed surveys post-event to gather client feedback, with insights leading to a 47% improvement in overall service delivery.
  • Adhered to Lean guidelines.
  • Was in charge of hiring, interviewing, and supervising the back of house staff.
  • Created themed banquets and experiences that led to an increase of 28% in themed event reservations.
  • Collaborated with cross-functional teams.

Summaries

  • SAP and Jira experts with exceptional interpersonal skills.
  • Ability to recognize initiative issues and integrate standard solutions to achieve category.
  • Method and category have a proven track record.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Director of Banquet Operations with risk assessment and vendor management abilities.
  • Expert at keeping costs under control and determining the best coverage to meet business requirements without sacrificing quality.
  • Results-oriented Miscellaneous professional with workflow optimization, client relations, and cross-functional collaboration strengths.
  • Communicative and team-oriented, with Asana expertise.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Director of Banquet Operations and team leader with 17 years of experience in framework settings.

Accomplishments

  • Earned Lean for ensuring high-quality banquets, consistently exceeding guest service benchmarks.
  • Streamlined communication between the sales team and banquet staff to upsell additional services, resulting in a 14 monthly revenue increase.
  • Directed the implementation of eco-friendly banquet practices, saving 11 annually by reducing waste and promoting sustainability-minded event solutions.
  • Achieved Excellence Award for seamlessly executing banquets of over 16 attendees, integrating custom dining experiences and client specifications.
  • Successfully orchestrated over 14 high-profile banquets, overseeing all facets of event logistics, including audiovisual, dining, and décor services.
  • Collaborated with the culinary team to create innovative, themed menus that led to a 6 event recommendation rate increase from clients.
  • Orchestrated menu tasting events that aligned with evolving market trends, resulting in 64% increase in client engagement and final bookings.
  • Leveraged event software to monitor real-time banquet progress, improving response time to on-site client requests by 38%.
  • Led cross-functional teams in delivering flawless event execution, with seamless coordination among staff ensuring a 53% reduction in setup time.
  • Reduced food waste by 84% through data analysis of guest preferences, leading to more efficient kitchen operations and lowered costs.

Affiliations

  • Member, International Society of Event Specialists (ISES)
  • Member, Wedding and Event Planners Association International (WEPPA)
  • Member, Green Hospitality Alliance (GHA)
  • Affiliate, Women in Hospitality and Catering Association (WHCA)
  • Member, Meeting Professionals International (MPI)
  • Member, Society for Hospitality and Foodservice Management (SHFM)
  • Certified Food and Beverage Executive (CFBE), American Hotel & Lodging Association (AHLA)
  • Member, Foodservice Consultants Society International (FCSI)
  • Certified Hospitality and Catering Executive (CHCE), 2019
  • Member, National Restaurant Association (NRA)

Certifications

  • Certified Meeting Planner (CMP)
  • Certified Venue Professional (CVP)
  • Certified Food Safety Manager (CFSM)
  • Certified Hotel and Restaurant Accounting (CHRA)
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • Certified Hospitality Sales Professional (CHSP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Event Décor Professional
  • Certified Hospitality Supervisor (CHS)

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