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Skills

  • Special operations capabilities
  • Ability to interview clients
  • Domestic services
  • Managerial experience
  • Helpdesk operations
  • Skilled manager
  • Undercover operations
  • Client relations management
  • Market trend analysis
  • Cross-functional team leadership

Work Experiences

  • Analyzed data from surveys, referrals, and follow-up services on financial, legal, crisis intervention, community referrals, and outreach services.
  • Collaborated with regulatory representatives to ensure that accurate filings were made and that compliance was maintained.
  • Recruited and trained Operations Asset Manager, Client Services employees and provided evaluations with feedback in order to cultivate a highly talented team.
  • Achieved a 62% reduction in portfolio volatility.
  • Developed an annual branch business plan for maximum profitability and effectiveness.
  • Conducted or approved performance evaluations for all nursing department employees, which resulted in a reduction in errors of 6%.
  • Kept clients informed about projects on a regular basis and provided prompt and knowledgeable answers to their questions.
  • Increased sales staff from 8 to 5 employees due to an increase in revenue of $4.
  • Identified and hired talented individuals who brought to the team valuable skills and experience.
  • Pushed for patients to be placed in community-based treatment programs.

Summaries

  • Operations Asset Manager, Client Services has 11 years of experience in developing and maintaining client relationships.
  • In a team setting, this friendly professional is known for fostering constructive and cooperative working relationships.
  • Category and metric have a proven track record.
  • Flexible professional with knowledge of welfare and crisis intervention laws.
  • In difficult markets, a talented Branch Manager has been successful in improving team effectiveness, cross-functional collaboration, and client relations.
  • Increased sales, improved client retention, and expanded customer base in the past.
  • Results-oriented Miscellaneous professional with data analysis, risk assessment, and process improvement strengths.
  • Operations Asset Manager, Client Services with client relationship management experience.
  • Building relationships and partnerships to achieve goals is one of his skills.
  • Dedicated Social Services Director with 4 years of experience hiring, mentoring, and training talented employees.

Accomplishments

  • Initiated a training series on client relationship management, raising overall team performance by 39% and securing new long-term contracts with 2 clients.
  • Led the restructuring of the client service support model, cutting response time by 34% while maintaining a 56% client satisfaction rate across Tableau platform.
  • Developed a comprehensive asset portfolio audit that ensured compliance with regulatory standards, avoiding potential fines and ensuring operational consistency.
  • Developed a client communication strategy that resulted in a 46% reduction in escalations and enhanced client relationships across 15 client accounts.
  • Spearheaded an overhaul of asset lifecycle management protocols to ensure a green, sustainable approach, reducing the environmental impact by 64%.
  • Established metrics-driven performance reviews for asset portfolios, achieving 71% above industry benchmarks for operational effectiveness.
  • Reduced asset depreciation rate by 58% through a creative redeployment strategy and stringent performance monitoring process, saving the company 17 annually.
  • Directed the rollout of a new asset monitoring tool, delivering a 54% improvement in accuracy and a 64% increase in asset uptime across the organization.
  • Initiated and managed a customer feedback analysis system resulting in enhanced service deliverables and an increase in client satisfaction survey results by 41%.
  • Negotiated partnerships with vendors and external stakeholders, reducing acquisition costs by 47% and improving asset quality, leading to a 75% return on investment.

Affiliations

  • Certified, Technology Asset Manager (CTAM) from the Technology Asset Management Association 2015
  • Postgraduate Certificate in Operations and Supply Chain Management from program 2016
  • Certified, Project Management Institute (PMI) with a specialization in Operations 2023
  • Fellow, National Association of Business Management Professionals (NABMP) system
  • Speaker, National Operations and Client Services Summit 2021, Focus on Client Portfolio Optimization
  • Advisor, Asset Management Standards Committee (ISO Standards) procedure
  • Member, Institute of Asset Management (IAM) method
  • Member, International Facility Management Association (IFMA), Focus on Asset Management initiative
  • Certified Business Analysis Professional (CBAP), International Institute of Business Analysis (IIBA), 2023
  • Certified Service Operations Manager (CSOM), Operations Service Institute 2019

Certifications

  • Certified Commercial Investment Member (CCIM) – CCIM Institute
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Financial Planner (CFP) – program
  • Certified Customer Service Manager (CCSM) – International Customer Service Association (ICSA)
  • SAP Certified Application Associate
  • ServSafe
  • Chartered Financial Analyst (CFA®) – CFA Institute
  • ISO 55001 Lead Auditor – framework
  • Project Management Professional (PMP)
  • Financial Risk Manager (FRM) - framework

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