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Skills

  • Team management
  • Customer service excellence
  • Inventory restocking optimization
  • Operational improvement
  • Customer flow improvement
  • Online and curbside sales channels
  • Regulatory compliance
  • Negative review reduction
  • Overtime cost management
  • Customer order request reduction

Work Experiences

  • Achieved this within 2023.
  • Devised and coordinated process and procedure strategic plans, resulting in a $18 increase in sales revenue within several months.
  • Taught newly hired Garden Center Managers how to upsell using quality assurance and vendor management, boosting job expertise within three years.
  • Boosted overall team morale.
  • Assessed customer shopping patterns.
  • Achieved a 33% reduction in negative online reviews.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Achieved a cost reduction of 80%.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.

Summaries

  • Strengths in stakeholder engagement and strategic planning backed up by Miscellaneous training.
  • Adaptable Garden Center Manager.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Achieved a stock-loss decrease of $14.
  • Achieved Outstanding Service Award from Summit Group.
  • Achieved a 69% reduction in operational expenses.
  • Achieved President's Club from Cedar Works for exceptional sales growth in sustainable plant sales, increasing revenue by 37%.
  • Boosted eco-friendly product sales by 52%.
  • Achieved a 82% increase in store visits.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.

Accomplishments

  • Attained Six Sigma for the garden center by implementing sustainable business practices in landscaping and plant care.
  • Implemented streamlined checkout processes, leading to a 65% increase in daily transaction throughput.
  • Reduced the center’s carbon footprint by 84% through sustainable practices and waste reduction initiatives.
  • Secured budget approvals for capital improvements, managing 13 in investments to modernize sales infrastructure.
  • Initiated an online ordering and curbside pickup program, growing e-commerce sales by 76% within 2019.
  • Reduced customer complaints related to out-of-stock items by 28% through proactive inventory management.
  • Achieved recognition from Brightline for excellence in customer service retail operations.
  • Increased overall store profit margins by 62% through budget control and improved inventory management.
  • Managed a 7-person team, training staff on customer service best practices, resulting in team productivity increasing by 69%.
  • Implemented new software Tableau for tracking customer preferences, boosting repeat business by 20%.

Affiliations

  • International Association of Administrative Professionals
  • American Horticultural Society (AHS)
  • Supporter and Volunteer for Community Garden, Raleigh
  • Landscape Industry Certified (LIC) Professional
  • Sustainable Agriculture Education Association (SAEA)
  • Member of the Association of Specialty Cut Flower Growers (ASCFG)
  • Project Management Institute
  • Toastmasters
  • American Society of Landscape Architects (ASLA)
  • Board Member, Green Spaces Initiative, Raleigh

Certifications

  • Certified Arborist (ARB) - International Society of Arboriculture
  • CompTIA Security+
  • Native Plant Specialist Certification - procedure
  • ServSafe
  • Garden Center Merchandising Expert (GCME) Certification
  • Drought Tolerant Landscaping Expert Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • Phytosanitary Certification - Texas
  • Certified Public Accountant

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