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Skills

  • Business operations
  • Project organization
  • Budgets
  • Multi-channel sales integration
  • Inventory restocking optimization
  • Relationship development
  • Native and drought-tolerant plant expertise
  • First Aid/CPR
  • Upselling techniques
  • Customer flow improvement

Work Experiences

  • Coached a 16-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Devised and coordinated process and procedure strategic plans, resulting in a $18 increase in sales revenue within several months.
  • Accounted for regional climate trends.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Boosted overall team morale.
  • Achieved a cost reduction of 80%.
  • Increased sales by 8% by providing purchase advice and promoting additional products.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Achieved a 23% improvement in team efficiency.
  • Taught employees how to deal with difficult customers and difficult situations.

Summaries

  • Achieved a 59% reduction in plant illness returns.
  • Analyzed sales data.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Tableau is something I'm familiar with.
  • Agile and adaptable group leader with a stellar method history, a motivational approach, and an upbeat personality.
  • Client-facing professional with a positive attitude and expertise in stakeholder engagement and project management.
  • Achieved President's Club from Cedar Works for exceptional sales growth in sustainable plant sales, increasing revenue by 37%.
  • Achieved a 82% increase in store visits.
  • 12 years of expertise in supplier negotiation.

Accomplishments

  • Led a customer satisfaction initiative, raising Net Promoter Scores by 17% points in 2022.
  • Reduced the center’s carbon footprint by 84% through sustainable practices and waste reduction initiatives.
  • Effectively monitored and adjusted stock levels, ensuring an average product availability rate of 15%.
  • Implemented new software Tableau for tracking customer preferences, boosting repeat business by 20%.
  • Expanded the inventory of native and drought-tolerant plants, driving a 77% year-over-year increase in sales.
  • Secured budget approvals for capital improvements, managing 13 in investments to modernize sales infrastructure.
  • Developed employee incentives tied to customer satisfaction KPIs, which helped increase customer ratings by 36% over 9 months months.
  • Implemented shrinkage reduction techniques, leading to a 58% reduction in product losses over 2020.
  • Initiated an online ordering and curbside pickup program, growing e-commerce sales by 76% within 2019.
  • Collaborated with external marketing firms to increase local visibility, generating a 83% growth in foot traffic.

Affiliations

  • Association for Computing Machinery
  • Sustainable Agriculture Education Association (SAEA)
  • American Society of Safety Professionals
  • Member of the Native Plant Society, Columbus
  • Supporter and Volunteer for Community Garden, Raleigh
  • Member of the Organic Farmers Association
  • Society of Human Resource Management
  • Masters in Horticulture Management, 2024 Completion, method
  • Society of Women Engineers
  • Committee Member, Local Plant Swap Club

Certifications

  • Sales and Marketing Tools for Garden Centers - Tableau
  • Project Management Professional (PMP)
  • Certified Arborist (ARB) - International Society of Arboriculture
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • Certified Crop Advisor (CCA) - standard
  • CompTIA Network+
  • Certificate in Sustainable Landscapes - standard
  • Certified Greenhouse Grower – Lakeside Partners
  • Cisco Certified Internetwork Expert (CCIE)

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