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Skills

  • Retention strategies
  • Sales presentation development
  • Account portfolio management
  • Client referrals program development
  • Strategic planning
  • Organization
  • Customer relations
  • Regulatory compliance
  • Problem resolution
  • Miscellaneous expertise

Work Experiences

  • Provided training to customers' employees and demonstrated how to use and maintain products.
  • Built strong relationships with Asana customers.
  • Achieved results over three years.
  • Achieved 10% adoption across the customer base.
  • Increased the team's revenue by over $6 in sales.
  • Assisted customers throughout the sales process, as well as during product setup and use.
  • Achieved sales team MVP recognition for surpassing quarterly targets by 70% for 2020.
  • Boosted upsell opportunities by 29%.
  • Achieved a 58% increase in lead-to-close ratios.
  • Closed $8 in sales.

Summaries

  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Exceptional sales performer with a track record of exceeding sales targets.
  • Accomplished professional with the ability to build and maintain robust client relationships, driving profitability and increasing sales pipelines by 55% across key accounts.
  • With a background in marketing and sales of 4 products by informing customers of product benefits, stakeholder engagement and project management, enthusiastic sales expert with a background in marketing and sales of 5 products by informing customers of product benefits, cross-functional collaboration and process improvement.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Accomplished professional with strong client relationship skills.
  • Schedule flexibility and the ability to travel up to 15% of the time.
  • Proactive Account Representative Manager with 14 years of experience perceiving and addressing customers' needs to generate sales.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Japanese is a bilingual individual who is fluent in both languages.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Identified and capitalized on new market segments, increasing team sales revenue by 43% in 2021.
  • Worked directly with key account stakeholders to develop tailored solutions, resulting in a 81% increase in deal size.
  • Documented key client feedback to fine-tune service offerings, improving overall product satisfaction by 53%.
  • Collaborated closely with marketing to devise account-based campaigns, growing client engagement rates by 49%.
  • Leveraged conflict resolution skills to address customer concerns, improving client retention by 33% in 2018.
  • Played a critical role in implementing strategic pricing revisions, improving overall profit margins by 82%.
  • Drove month-on-month revenue growth by 54% through targeted upselling and cross-selling strategies.
  • Onboarded and trained new account representatives, reducing new hire ramp-up time by 10%.
  • Secured long-term partnerships by creating compelling value propositions tailored to client needs, leading to a 17% increase in renewals.

Affiliations

  • Association for Supply Chain Management (APICS)
  • American Management Association (AMA)
  • National Association of Social Workers
  • Product Marketing Alliance (PMA)
  • American Society of Safety Professionals
  • Sales and Marketing Executives International (SMEI)
  • Society for Human Resource Management (SHRM)
  • Global Association of Sales Trainers (GAST)
  • Certified Professional Sales Leader (CPSL) from NASP
  • American Association of Inside Sales Professionals (AA-ISP)

Certifications

  • Apple Certified Associate (ACA)
  • Product Management Certification - framework, specialized for sales professionals
  • CompTIA Security+
  • Certified Negotiation Expert (CNE) - Mastering conflict resolution and closing deals
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • Dell Technologies Proven Professional Cost Management Certification
  • LinkedIn Sales Navigator Mastery Certified - 2019
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)

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