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Skills

  • Incident documentation
  • Regulatory compliance
  • Seating arrangement optimization
  • Basic vehicle maintenance reporting
  • Team management
  • Clear verbal and written communication
  • Team building
  • Bus routing and logistics planning
  • Customer service when interacting with parents
  • Safety Monitoring

Work Experiences

  • Assisted in coordinating evacuation drills on the bus in compliance with school district safety initiatives, contributing to Top Performer.
  • Collaborated with the district’s special needs department.
  • Aided in achieving program.
  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.
  • Administered first aid.
  • Accomplished this within 2023.
  • Oversaw the delivery of process project by initiative team, which resulted in metric.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted during events and school-related activities.
  • Kept a close eye on passenger behavior, looking for signs of injuries, illnesses, or emotional distress.

Summaries

  • Collaborated with drivers on student safety.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated to learning, growing, and succeeding in Childcare.
  • Committed to helping students disembark at the correct stop daily, ensuring a 33% reduction in missed drop-offs and boosting overall parent satisfaction.
  • Adept at diffusing conflicts.
  • Accurately reported bus maintenance issues, which helped reduce overall downtime by 52%, ensuring that day-to-day operations ran smoothly with minimal disruptions.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Achieved 81% reduction in disruptive incidents during transit.
  • Accurately documented vehicle maintenance issues.
  • Achieved 9 incident-free trips in 2017.

Accomplishments

  • Monitored and followed up on all maintenance tickets for vehicle repairs, reducing average service downtime to 12 days.
  • Maintained point of contact for parents concerned about transportation incidents, providing timely updates and building rapport with all stakeholders involved.
  • Provided on-the-spot conflict mediation between students, preventing escalation and ensuring a safe travel experience for all riders.
  • Facilitated safe boarding of students with special needs, reducing incidents during transitions by 38%.
  • Executed last-minute scheduling changes with minimal disruption, contributing to an 62% improvement in on-time arrivals.
  • Reported and tracked any bus malfunction alerts, ensuring mandatory vehicle repairs were completed within 18 days, reducing downtime by 84%.
  • Worked directly with parents to provide real-time updates on bus delays, increasing communication trust by 76%.
  • Summarized daily travel challenges and behavior observations in a daily log to relay crucial information to school officials.
  • Collaborated with team of 13 in the development of program.
  • Conveyed important safety information to students in a clear and engaging way, leading to a 79% decrease in rule violations.

Affiliations

  • Association for Behavior Analysis International (ABAI)
  • Association of Information Technology Professionals
  • Special Needs Transportation Training Program
  • American Society of Safety Professionals
  • School Transportation Association of Massachusetts
  • International Council of Nurses
  • Jaycees
  • National Safety Council (NSC) – Defensive Driving Certification 2024
  • American Medical Informatics Association
  • Student Transportation of America Education Foundation (STAEF)

Certifications

  • Emergency Medical Responder (EMR) by Ironclad Systems
  • Passenger Assistance and Care for Special Needs Students Certification
  • Child Passenger Safety Technician (CPST) Certification
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Advanced Driver Assistance Systems (ADAS) Certification by Northwind
  • First Aid/CPR and AED Certification - Lakeside Partners
  • Certified Public Accountant
  • Project Management Professional (PMP)

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