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Skills

  • MS Office
  • Financial Management
  • Communication with stakeholders
  • Business analysis
  • Budgeting
  • Relationship development
  • Load-out and load-in efficiency
  • Continuous improvement systems (e.g., Lean, Six Sigma)
  • Strategic planning
  • Cost reduction strategy execution

Work Experiences

  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Achieved a 46% reduction in downtime.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across process calendars and programs.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Conducted supplier risk management assessments in order to evaluate the category program for senior management's planning purposes.
  • Increased employee morale and decreased turnover by 8%.
  • Taught Pier Supervisors and Pier Supervisors effective customer service techniques, resulting in a 5% increase in client satisfaction.
  • Oversaw quality programs aimed at reducing late compliance activities.

Summaries

  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Pier Supervisor.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Clear understanding of budget management and quality assurance as well as stakeholder engagement training.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Professional who is both energetic and poised.
  • Pier Supervisor who is proactive and meticulous, with over 12 years of experience in the category industry.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Collaborated with cross-functional teams to resolve logistical bottlenecks, reducing cargo processing times by 56%.
  • Monitored hazardous material handling procedures to ensure 2% compliance with OSHA and international maritime regulations.
  • Negotiated demurrage fee reductions, saving the company approximately $10 annually.
  • Trained new staff on pier safety and operational protocols, reducing training time by 18% while maintaining high compliance rates.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a risk management strategy that reduced pier-related accidents by 81% over a 12-month period.
  • Mitigated risk by forecasting potential port delays and reallocating resources, reducing demurrage fees by $4 within the past year.
  • Coordinated the loading and unloading of oversized cargo in compliance with maritime safety regulations, leading to a 40% accident-free operation.
  • Analyzed historic shipping data to identify inefficiencies, which led to a 74% optimization in the pier's handling capacity.
  • Collaborated with team of 5 in the development of program.

Affiliations

  • Global Freight Operations Alliance (GFOA)
  • Association for Supply Chain Management (ASCM)
  • Port Representatives Network (PRN)
  • Port Operational Efficiency and Safety Forum (POESF)
  • Certified in Logistics, Transportation and Distribution (CLTD)
  • International Longshore and Warehouse Union (ILWU)
  • Toastmasters
  • Universal Maritime Academy Alumni Association
  • Harbor Management Advisors Association
  • Association for Supply Chain Management (APICS)

Certifications

  • Marine Terminal Operator Certificate – Lakeside Partners
  • ServSafe
  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • Certified Dock Supervisor
  • Commercial Driver’s License (CDL) - Washington Department of Transportation
  • Certified in Logistics, Transportation, and Distribution (CLTD) – APICS
  • Radio Operator License - Federal Communications Commission (FCC)
  • Cybersecurity Maturity Model Certification (CMMC) for Maritime Security
  • Safety Management System (SMS) Certification

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