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Skills

  • Customer service
  • Communications
  • Team leadership and development
  • Bookkeeping
  • Data Management
  • Organization
  • Problem resolution
  • Operational improvement
  • Process equipment
  • Aging report analysis

Work Experiences

  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Achieved highest collections-to-billings ratio in Portland region.
  • Gathered and analyzed administrative cost data in order to prepare one year budgets for corporate management.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Automated key workflows.
  • Effectively managed costs and billing, as well as financial discrepancies, by using category software to organize account information.
  • Organized corporate and office conferences for company employees and guests.
  • Achieved results within a quarter.
  • Adhered strictly to regulatory requirements during collections processes, ensuring compliance and mitigating legal risks.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on budget management and team leadership.

Summaries

  • Meticulous Collections Coordinator capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Workday.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Achieved a 81% improvement in financial forecasting accuracy.
  • Highly skilled in strategic planning terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • These abilities, as well as a strong work ethic, are available.
  • Accomplished Collections Coordinator.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Achieved a 19% improvement in collections effectiveness.
  • Team player who is methodical and detail-oriented and has expertise in process improvement.
  • Achieved a 15% improvement in relationship retention.

Accomplishments

  • Partnered with the accounts receivable team to proactively address overdue invoices, reducing 90+ day aged receivables by 27%.
  • Supported company goals by improving aging report analysis and minimizing collection cycle time by 5 months days.
  • Documented and resolved framework which led to program.
  • Implemented regular reporting for the management team, boosting visibility into cash flow projections by 79%.
  • Attended credit risk training and applied the knowledge to reduce loss rates for key accounts by 38%.
  • Enhanced client relationships by reducing response times to queries by 51%, strengthening cash recovery rates.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 18 in the development of procedure.
  • Worked collaboratively with legal partners to strengthen credit and collection contracts, securing improved recovery on high-risk accounts.
  • Created a streamlined collections workflow that reduced DSO (Days Sales Outstanding) by 49% within one year.

Affiliations

  • American Marketing Association
  • Risk Management Association (RMA)
  • Jaycees
  • Financial Executive Networking Group (FENG)
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)
  • Association for Credit and Collection Professionals (ACCP)
  • Member – North American Collection Agency Regulatory Association (NACARA)
  • National Association of Accounts Receivable Management
  • Association for Financial Professionals (AFP)

Certifications

  • Certified Accounts Receivable Specialist (CARS) - metric
  • Certified Collection Professional (CCP) - ACA International
  • Project Management Professional (PMP)
  • Advanced Debt Recovery Specialist - system
  • ServSafe
  • Credit and Collection Risk Evaluation Certification - Cedar Works
  • Logistics and Vendor Coordination Specialist (LVCS) - Meridian
  • Microsoft Office Specialist (MOS) - Excel for Financial Reporting
  • Certified Credit Risk Professional (CCRP) - framework
  • Financial Collection and Resolution Specialist - category

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