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Skills

  • Team leadership and development
  • Advanced Collections Software Implementation
  • Presentation design
  • Business operations
  • Operational improvement
  • Root cause analysis
  • Portfolio Management
  • Collections Training Program Development
  • First Aid/CPR
  • Strategic planning

Work Experiences

  • Achieved a 56% improvement in positive client feedback.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Achieved immediate impact on cash flow by $10.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Adhered strictly to regulatory requirements during collections processes, ensuring compliance and mitigating legal risks.
  • Achieved highest collections-to-billings ratio in Portland region.
  • Analyzed aging reports to identify trends.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.

Summaries

  • Jira expert with database management experience.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • In fast-paced environments, this tireless team player is known for remaining poised and calm.
  • Achieved 21% success.
  • Implemented workflow optimization techniques that increased productivity, reduced labor costs, and maintained business integrity and service quality.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Collections Coordinator.
  • Miscellaneous administrative office management, related regulatory guidelines, and stakeholder engagement certified ITIL and Collections Coordinator.
  • Professional in office management and administration with 15 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • With 2 years of Miscellaneous experience, I am a well-organized Administrative professional with excellent multitasking abilities.

Accomplishments

  • Reduced the volume of uncollectible accounts by 38% over several months through a focus on customer segmentation and personalized outreach strategies.
  • Assisted the credit department in reviewing high-risk client portfolios, contributing to the retention of 27% of the client base.
  • Collaborated with global collections teams to standardize processes across regions, achieving a 57% increase in overall recovery rates.
  • Led recovery efforts, resulting in a process reduction in bad debt write-offs within a one year.
  • Created monthly bad debt forecasts, resulting in improved budgeting accuracy for the finance department.
  • Implemented automated reminders that reduced delinquency rates by 28% and improved overall collection efficiency.
  • Participated in the distribution of monthly cash collections goals, consistently surpassing targeted by 59%.
  • Resolved complex cases related to overdue international accounts, resulting in the recovery of program from foreign entities.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supported company goals by improving aging report analysis and minimizing collection cycle time by 5 months days.

Affiliations

  • American Financial Services Association (AFSA)
  • International Association of Administrative Professionals
  • Credit Management Association (CMA)
  • American Medical Informatics Association
  • Institute of Credit Management (ICM)
  • International Council of Nurses
  • American Society of Safety Professionals
  • Freemason
  • Certified Credit and Collections Professional (CCCP) - ACPAS
  • Toastmasters

Certifications

  • Certified Debt Counselor (CDC) - process
  • Cisco Certified Network Associate (CCNA)
  • Certified Receivables Compliance Professional (CRCP) - process
  • Professional Collection Specialist (PCS) - procedure
  • Financial Collection and Resolution Specialist - category
  • Certified Public Accountant (CPA)
  • Negotiation and Mediation Strategies in Debt Collection - Lakeside Partners
  • CompTIA A+ Technician
  • Professional Professionalism & Ethics Certification in Collections - Summit Group
  • CompTIA Security+

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