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Skills

  • Relationship development
  • Customer service excellence
  • Coaching and mentoring
  • Customer Retention Initiatives
  • Conflict resolution
  • Supervision
  • Project development
  • MS Office
  • Relationship building
  • Employee reviews

Work Experiences

  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $9.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Implemented the standard program and employed stakeholder engagement to ensure that guests have a memorable, consistent, and positive experience.
  • Trained, coached and mentored staff to support smooth adoption of new procedure program.
  • Kept track of 14 employees' daily activities and devised plans to address issues that resulted in standard.
  • Oversaw the efficiency of vendor management and strategic planning on category shift, supervising 15 employees.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.

Summaries

  • Accomplished in resolving escalated customer complaints and maintaining a 5-star review rating for 5 consecutive months.
  • Front End Store Manager who is meticulous and has 14 years of framework experience.
  • Front End Store Manager is a multi-talented Front End Store Manager who is consistently rewarded for planning and operational improvements.
  • 7 years of strategic Front End Store Manager experience leading and overseeing category and metric business activities.
  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 80% growth in productivity.
  • Composed persona with a strong sense of motivation.
  • Optimize long-term success by effectively balancing targets with resources.
  • Accomplished in developing loss prevention strategies.

Accomplishments

  • Decreased wait times at checkout by optimizing staff scheduling and implementing dynamic solutions, improving customer service ratings by 48%
  • Increased store sales by 54% by responding proactively to customer sales trends and introducing new impulse-buy products.
  • Established clear sales objectives and met or exceeded monthly quotas by driving a 18% increase in customer transaction rates at front end.
  • Recognized for enhancing customer loyalty by increasing sign-ups to the rewards program by 19% through targeted staff training.
  • Documented and resolved standard which led to framework.
  • Analyzed sales trends and proactively adjusted staffing levels, increasing store workflow efficiency and cutting labor costs by 32%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Proactively planned for holiday rush by adjusting staff schedules and increasing front-end support, achieving a 3% reduction in customer complaints.
  • Led loss prevention initiatives that reduced inventory shrinkage by 80% over one year, enhancing overall profitability.
  • Revamped employee cross-training programs, leading to a 16% increase in productivity and workforce flexibility across departments.

Affiliations

  • Association of Information Technology Professionals
  • Professional Association for Customer Engagement (PACE)
  • International Visual Merchandising Association (IVMA)
  • Society of Women Engineers
  • International Council of Shopping Centers (ICSC)
  • Toastmasters
  • Institute of Retail Financial Strategy Management
  • Society of Human Resource Management
  • American Marketing Association (AMA)
  • Retail Recruitment and Onboarding Network

Certifications

  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • Certified Point of Sale Technician (C-POS) 2016
  • Retail Management Certified Professional (RMCP) 2021
  • Retail Leadership Certification - Harbor & Co.
  • Certified Profit Margin Management Professional Vantage
  • Certified Retail Marketing Professional - Ironclad Systems
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Retail Store Manager (CRSM) - Cedar Works

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