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Skills

  • Supervision
  • Team management
  • Instructional technology proficiency (ServiceNow)
  • Business operations
  • Digital assessment tool implementation
  • Conflict resolution and mediation
  • Invoice generation
  • Budget management ($13+)
  • Course scheduling and logistics management
  • Insurance billing

Work Experiences

  • Achieved 46% higher test scores.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Working with team members and customers to find workable solutions improved operations.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Authored a guidebook for English language instructors, now adopted across Atlanta and lauded as essential reading for new educators.
  • Chaired weekly strategy meetings with faculty members.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Finished category of project, which resulted in process.
  • Allocated resources for technology upgrades.
  • Boosted project engagement by 51% %.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • English Program Coordinator and team leader with 5 years of experience in process settings.
  • Communicative and team-oriented, with Tableau expertise.
  • Ability to recognize metric issues and integrate system solutions to achieve standard.
  • Expert in program with a strong aptitude for implemented and improved.
  • Creative and tech-savvy.
  • Strategic thinker with expertise in cross-functional collaboration.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Multilingual and fluent in French and German, with a strong grasp of cultural differences.
  • With a flexible approach, well-organized and detail-oriented.

Accomplishments

  • Proactively engaged with program alumni, leading to 10 new mentorship opportunities for current students and expanded networking capabilities.
  • Introduced new methodologies to streamline grammar instruction, resulting in students achieving 52% higher standardized test scores.
  • Instituted collaborative workshops between local schools and international partners, resulting in a 74% participation increase in global seminars.
  • Acted as the primary contact for international stakeholders, managing relations with 3 countries, which resulted in enhanced program recognition and involvement.
  • Produced quarterly progress reports for executive stakeholders, highlighting key areas of success, which led to 57% increased funding for the program.
  • Developed annual ESL workshops leading to improved educator training, which facilitated 79% better communication in multicultural classrooms.
  • Successfully developed and incorporated Salesforce into the ESL curriculum, which boosted student engagement in digital literacy by 53%.
  • Organized 7 large-scale ESL professional development conferences, attended by over 18 educators from various institutions across Denver.
  • Trained 6 program staff and volunteers in cultural competence, resulting in smoother transitions for international students from Portland.
  • Developed a mentor-mentee English literacy program that resulted in 70% faster language acquisition for beginner-level students.

Affiliations

  • Facilitator, Teacher Training Workshop Series on ELL Strategies - 2022
  • Organizer, English Language Speaking Contest 2021
  • Completed Portuguese Language Pedagogy Course, process - 2020
  • Recognition, Language Education Leadership Grant, Ironclad Systems - 2021
  • Attendee, Annual International Language Education Conference 2015
  • Member, International Association of Teachers of English as a Foreign Language (IATEFL)
  • Participant, Educational Exchange Program with category - 2017
  • Member, International Literacy Association (ILA)
  • Interpreter & Translator, Bilingual Outreach Program 2020
  • Member, Teachers of English to Speakers of Other Languages (TESOL) Association

Certifications

  • Educational Leadership and Supervision Certification by Vantage
  • CompTIA Security+
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Analytics for Educators by Ironclad Systems
  • American Academy of Financial Management (AAFM)
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Office Specialist (MOS)
  • Graduate Certificate in Curriculum Design & Development by procedure

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