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Skills

  • Microsoft applications proficiency
  • Conflict resolution and problem-solving
  • Budgets
  • Operational improvement
  • Food Production Scaling
  • Procedure equipment
  • Efficient Scheduling and Shift Coordination
  • Data-driven sales planning
  • Customer feedback implementation
  • Process streamlining techniques

Work Experiences

  • Achieved a 24% increase in first-month sales.
  • Helped customers by answering their questions and completing their requests.
  • Kept the metric and initiative areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Increased the team's revenue by over $12 in sales.
  • Became certified in Scrum Master, contributing to improved operational efficiency and consistent work processes in the bakery.
  • Achieved a 61% accuracy rate.
  • Kept my knowledge of store sales, payment policies, and security standards up to date.
  • Collaborated with the catering department.

Summaries

  • Boosted sales through quality service.
  • Achieved consistent passing of health inspections for 16 consecutive years.
  • Collaborated with kitchen staff and management.
  • Bakes bread, pastries, and specialty goods.
  • Adept in using point-of-sale systems.
  • Capable of handling high-volume cash transactions with a 54% accuracy, ensuring smooth checkout operations and reduced wait times.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Within Miscellaneous, senior Bakery Attendant and outstanding performer in vendor management and team leadership.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Developed new product packaging that increased customer purchases by drawing attention to unsold bakery items.
  • Managed daily coordination between front-end staff and bakery production to minimize service delivery gaps.
  • Assisted in developing and introducing seasonal promotions that increased bakery sales by 21% during peak holiday periods.
  • Proposed a multi-store competition for selling specialty baked goods, which increased team performance by 80%.
  • Documented and resolved method which led to procedure.
  • Handled opening and closing duties while maintaining adherence to company cash handling policies.
  • Maintained clean and organized display cases, improving overall customer experience and contributing to 73% increase in foot traffic.
  • Established a flexible shift coverage system, improving team availability and attendance rates by 46%.
  • Reduced ordering errors by implementing a new tracking system, cutting food waste by 18% over 6 months.
  • Enhanced sales by managing themed holiday displays, boosting storefront visibility that led to 44% increase in walk-ins.

Affiliations

  • Society for Food service Management (SFM)
  • National Barista and Pastry Certification Board 2019
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals
  • International Food Service Executives Association (IFSEA)
  • National Career Readiness Certificate (NCRC) in Food Service
  • Bread Bakers Guild of America (BBGA)
  • Professional Chef’s Association (PCA)
  • Association for Computing Machinery
  • ServSafe Certification in Food Safety 2017

Certifications

  • Salesforce
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Retail Bakery Management Certificate – Brightline, 2021
  • Certified Public Accountant
  • Food Safety and Sanitation – North Carolina, 2022
  • HACCP (Hazard Analysis Critical Control Point) Certified
  • Basic First Aid & CPR Certified – initiative, 2019
  • CompTIA Network+

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