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Skills

  • Event coordination and fundraising
  • Conflict resolution strategies
  • Bullying prevention strategies
  • Supervision
  • Case management
  • MS Office
  • Juvenile justice system navigation
  • Cultural competency in youth services
  • Multidisciplinary team collaboration
  • Invoice generation

Work Experiences

  • Achieved a 21% improvement in school attendance.
  • Helped social workers develop, coordinate, and lead programs that provided high-quality procedure support.
  • 18 secured positions leading to full-time roles.
  • Management recognized me for providing outstanding customer service.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Achieved 70% return to pre-incident functioning.
  • Was in charge of all tasks delegated to me, including team leadership and budget management.
  • Achieved a 72% reduction in crisis calls.

Summaries

  • Results-oriented Community and Public Service professional with data analysis, project management, and process improvement strengths.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Accomplished Youth Service Worker known for customizing interventions that result in measurable improvements in both academic performance and overall well-being.
  • Looking forward to taking on a new challenge with a successful team.
  • With diligent support, compassionate and knowledgeable Youth Service Worker is motivated to positively impact program operations and participant success.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Ability to thrive in a team-based or self-motivated environment.
  • Accomplished Youth Service Worker.
  • Achieved 23% success in providing stable housing solutions.

Accomplishments

  • Trained staff on conflict resolution and de-escalation techniques, decreasing behavioral incidents in youth programs by 77%.
  • Conducted mental health awareness sessions for at-risk youth, resulting in 17% improved engagement in counseling services.
  • Provided educational assistance and motivational coaching to youth in transitional housing, contributing to 34% completion of GED or high school equivalency exams.
  • Worked with school administrators to implement an attendance improvement program, reducing truancy rates by 40%.
  • Developed and managed a youth internship program, securing initiative in grants to support participant stipends and career skill development initiatives.
  • Provided one-on-one mentoring for youth transitioning out of foster care, leading to a 63% increase in post-secondary education enrollment.
  • Provided crisis intervention counseling for homeless youth, reducing emergency shelter use by 21% over 6 months.
  • Spearheaded a partnership with metric to develop job training workshops for teens, with 75% of participants obtaining employment upon completion.
  • Delivered informational workshops in 3 community centers on youth empowerment strategies, increasing program engagement by 29%.
  • Established peer-support groups for LGBTQ+ youth, expanding the program to 14 schools and witnessing a 18% increase in participation.

Affiliations

  • Volunteer, YMCA Youth Development Initiative
  • Member of the Youth Work Practitioners Association (YWPA)
  • Community Outreach Volunteer, Social Advocates for Youth (SAY)
  • Board Member, Youth At-Risk Advocacy Network
  • Participant, Annual Youth Leadership Summit 2015
  • Member, National Child and Youth Care Association (NCYCA)
  • Program Lead, National Runaway Safeline Peer Education Network
  • Certified Counselor, Trauma-Informed Care for Youth Program
  • Mentoring Program Coordinator, Boys & Girls Clubs of Austin
  • Active Member, Association for Child and Adolescent Counseling (ACAC)

Certifications

  • Certified in Positive Youth Development (PYD) – standard 2020
  • Certified Anger Management Facilitator - Youth Focused – Meridian
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Trauma-Informed Care Certification – program
  • CompTIA Security+
  • Certified Youth Development Professional (CYDP) - Cedar Works
  • Certified in Cognitive Behavioral Interventions – procedure
  • Certified Therapeutic Crisis Intervention (TCI) – 2018
  • Restorative Justice Facilitation Certification - Vantage

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