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Skills

  • CCTV
  • Bullying prevention strategies
  • Team building
  • Interdisciplinary teamwork
  • Security systems
  • First Aid/CPR
  • Action plan development for homeless youth
  • Patient relationship management
  • Customer service
  • Grant writing and fund allocation

Work Experiences

  • SAP was delivered to customer locations by me.
  • Achieved results over the course of the past year.
  • Collaborated with interdisciplinary teams to put care plans into action.
  • Was in charge of all tasks delegated to me, including team leadership and budget management.
  • Worked with others to brainstorm new method possibilities.
  • Accomplished results within 4 months.
  • Finished system of project, which resulted in metric.
  • Worked with Youth Service Worker to understand and meet a variety of needs, providing frequent feedback on front-line operations and making recommendations for improvement.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • 3 obtained part-time positions.

Summaries

  • Accomplished Youth Service Worker skilled in addressing challenging behaviors, reducing conflict in group settings, and achieving behavioral improvements of 72% among participants.
  • Active leader with excellent communication and collaboration skills.
  • Ability to thrive in a team-based or self-motivated environment.
  • Youth Service Worker with data analysis and strategic planning abilities.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Achieved 70% enrollment rates.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Multilingual and fluent in Mandarin and Portuguese, with a strong grasp of cultural differences.
  • Knowledge of ServiceNow in depth, as well as quality assurance and process improvement abilities.
  • Apply strong document management and resource coordination skills to day-to-day needs to keep program operations running smoothly.

Accomplishments

  • Delivered public presentations on youth advocacy and engagement strategies at community forums, increasing volunteer recruitment by 30%
  • Established partnerships with local schools to support academic tutoring for low-income youth, improving overall student performance by 50%.
  • Developed and managed a youth internship program, securing initiative in grants to support participant stipends and career skill development initiatives.
  • Conducted mental health awareness sessions for at-risk youth, resulting in 17% improved engagement in counseling services.
  • Managed a summer youth program that increased literacy and numeracy scores by an average of 15% among attendees.
  • Worked with school administrators to implement an attendance improvement program, reducing truancy rates by 40%.
  • Worked with law enforcement and schools to create restorative justice programs, reducing school suspensions by 58%.
  • Delivered informational workshops in 3 community centers on youth empowerment strategies, increasing program engagement by 29%.
  • Trained staff on conflict resolution and de-escalation techniques, decreasing behavioral incidents in youth programs by 77%.
  • Partnered with local agencies to facilitate mental health assessments for at-risk youth, ensuring 63% follow-up with necessary services.

Affiliations

  • Member, Society for Adolescent Health and Medicine (SAHM)
  • Program Fellow, National Youth Development Information Center (NYDIC)
  • Graduate of Leadership Development Institute (LDI) for Youth Services Professionals
  • Certified Practitioner, Behavioral Youth Coach Program
  • Certified Counselor, Trauma-Informed Care for Youth Program
  • Member, Association of Experiential Education (AEE), Youth Programming Division
  • Certified Instructor, Positive Youth Development (PYD) Training Program
  • Volunteer, YMCA Youth Development Initiative
  • Volunteer, Big Brothers Big Sisters of Austin
  • Member, American Association of Family and Consumer Sciences (AAFCS) - Youth Development Section

Certifications

  • Certified Child Protective Services Worker – framework
  • Mental Health First Aid (MHFA) – Youth Focused
  • Trauma-Informed Care Certification – program
  • Certified Youth Development Professional (CYDP) - Cedar Works
  • Cisco Certified Network Associate (CCNA)
  • Certified Family Life Educator (CFLE) – standard
  • Substance Abuse and Mental Health Services Administration (SAMHSA) Approved Practitioner Certification
  • SHRM Certified Professional (SHRM-CP)
  • Group Facilitation Techniques in Youth Programs – process 2022
  • Project Management Professional (PMP)

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