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Skills

  • MS Office
  • Invoice generation
  • RFI Scanners
  • Process improvement
  • Development of Individualized Care Plans
  • Project organization
  • Cross-Agency Collaboration Best Practices
  • Conducting assessments
  • Emotional resilience building
  • Managing records

Work Experiences

  • Applied trauma-informed care principles to all client interactions, ensuring client satisfaction levels nearing 50%.
  • Applied trauma-informed care principles to client interactions.
  • Used Workday to compile data gathered from various sources.
  • Achieved 79% improvement in clients' perceived mental health.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Analyzed client data.
  • Collaborated with an interdisciplinary team of professionals, as well as patients and families to determine appropriate treatment options.
  • Advocated for family reunification in court hearings.
  • Finished method of project, which resulted in system.
  • Developed a reputation for punctuality and hard work.

Summaries

  • A skilled social worker who can set up services, collaborate with healthcare professionals and families, and provide patients with ongoing support through counseling.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Wraparound Care Coordinator is licensed in Ohio.
  • Initiative, method, and procedure are all available.
  • Achieved a 27% improvement in behavioral metrics.
  • Achieved measurable reduction in emergency interventions.
  • Proficient in promoting process by leveraging process improvement and cross-functional collaboration knowledge.
  • Results-oriented Miscellaneous professional with project management, stakeholder engagement, and project management strengths.
  • Achieved significant service optimizations of 59%.
  • Multilingual and fluent in Portuguese and Japanese, with a strong grasp of cultural differences.

Accomplishments

  • Collaborated with local health officials to tailor care interventions that effectively improved service outreach and reduced the need for secondary crisis services by 83%.
  • Streamlined the documentation process for legal and service records, increasing record submission compliance by 36%. Achieved Scrum Master in compliance management.
  • Led a cross-functional team to design community workshops focused on family empowerment and resiliency, with attendance improving by 49% over 2017.
  • Implemented streamlined family intake processes, reducing the overall time for service coordination by 19% and increasing efficiency in care delivery.
  • Led quarterly interdisciplinary team reviews, minimizing communication gaps and ensuring that outcome metrics showed a 67% improvement in client life quality.
  • Managed partnerships with external community groups to create support channels, leading to the addition of new resources for families and a 45% increase in community engagement.
  • Introduced a data-driven approach to resource allocation, optimizing program efficiency and reducing resource waste by $16 annually.
  • Developed after-care follow-up protocols resulting in 63% success rate for maintaining stable client-household relationships post-crisis intervention.
  • Created mentorship pathways for care coordinators to reduce burnout; program participation led to a 67% improvement in staff retention across 2017.
  • Developed crisis response protocols that reduced incident escalation by 20% across the West Coast in both family and youth care cases.

Affiliations

  • Presented at the National Council for Behavioral Health (NCBH) conference on multi-disciplinary collaboration in mental health
  • Regular attendee at the Annual Wraparound Implementation Academy Conference
  • Enrolled in the Certification Program for Resilience-Based Care Management (RBCM) at program
  • Participated in regional committees on adolescent mental health led by the American Academy of Child & Adolescent Psychiatry (AACAP)
  • Sustained involvement with the Family-Driven Care Task Force, focusing on holistic care delivery
  • Joined the Trauma-Informed Care Network (TICN) to expand knowledge of trauma-healing practices
  • Affiliated with the National Center for Community Schools (NCCS), focusing on education and service integration
  • Affiliated with the Coalition for Juvenile Justice (CJJ) to stay updated on advocacy for at-risk youth
  • Member of the School Social Work Association of America (SSWAA), promoting educational success for vulnerable students
  • Certified member of the American Association for Marriage and Family Therapy (AAMFT), specializing in family dynamics

Certifications

  • Certified Wraparound Facilitator (NWI)
  • ServSafe
  • Certifications in Conducting Family Team Meetings (FTM)
  • Microsoft Certified Systems Engineer (MCSE)
  • School Social Work Certification (NASW)
  • CompTIA A+ Technician
  • Behavioral Health Case Management Certification (State or National Level)
  • Certified in Collaborative Problem Solving (CPS Institute)
  • CompTIA Security+
  • Solution Focused Brief Therapy Certification

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