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Skills

  • Sage 50 US proficiency
  • Spreadsheet management
  • 14 WPM typing speed
  • Administrative support specialist
  • Administrative support
  • Client advocacy
  • Insurance billing
  • First Aid and CPR certification
  • Coordination skills
  • Problem resolution

Work Experiences

  • Helped patients with personal hygiene tasks like bathing, dressing, and grooming on a daily basis.
  • Addressed emotional and physical needs of clients.
  • Achieved mobility improvements in less than 14 weeks.
  • Acknowledged with Top Performer for consistently advocating for patient rights and enhancing the standard of compassionate, individualized care.
  • Cleaned homes and living spaces, ran errands, and prepared meals for over 14 category patients every day.
  • Assisted in 9 rehabilitation programs, improving patient mobility outcomes by 51% in a 8-week period.
  • Collaborated with patients and their families to develop long-term meal, rehabilitation, and other plans.
  • Administered medication adherence for patients with memory loss.
  • Achieved results in a 14-week period.
  • Achieved a 74% reduction in hospitalization for minor injuries.

Summaries

  • Direct Care Associate with strategic planning and process improvement abilities.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Payed close attention to personal hygiene and attire.
  • Proficient in promoting method by leveraging data analysis and project management knowledge.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Strong technical skills and experience in performance reporting.
  • Communicative and team-oriented, with SAP expertise.
  • When interacting with patients, be friendly and provide companionship as well as professional care.
  • Lean certified
  • The friendly professional was praised for being physically strong, patient, and having a calm demeanor.

Accomplishments

  • Led the implementation of a streamlined patient documentation process, decreasing reporting time by 21% per shift.
  • Developed language-specific resource materials to ensure the understanding of care protocols for non-English speaking patients and their families.
  • Consistently executed emergency care plans during health crises, ensuring 66% of incidents were resolved promptly without escalation.
  • Contributed to team success by training new staff members on patient care and facility protocols, increasing program efficiency and staff readiness.
  • Coordinated post-surgical care for patients by liaising between surgery teams, doctors, and family members, reducing confusion and stress during critical recovery phases.
  • Earned additional certification in PMP that directly contributed to advancing my ability to provide specialized care for geriatric patients with chronic health conditions.
  • Utilized fluency in Japanese to communicate more effectively with non-English speaking patients, enhancing cross-cultural care outcomes and patient satisfaction by 52%.
  • Tracked and reviewed patient health records daily, allowing for timely medication adjustments and communication of crucial changes to physicians.
  • Orchestrated end-of-life care for terminally ill patients, ensuring both physical comfort and emotional support for families dealing with loss.
  • Developed and facilitated individualized care plans for program patients, leading to a 78% increase in patient satisfaction and overall well-being in program.

Affiliations

  • Participant, Continuing Education Workshops in Direct Patient Care, 2015
  • Member, Direct Care Alliance, Raleigh
  • Participant, National Direct Care Academy Training, 2023, Boston
  • Member, National Association of Direct Care Workers (NADCW)
  • Volunteer, Meals on Wheels Phoenix
  • Member, The National Hospice and Palliative Care Organization (NHPCO)
  • Certified in CPR/First Aid, metric, 2018
  • Member, Caregiver Action Network (CAN)
  • Participant, American Caregiving Collaboration Conference, 2020
  • Member, International Association for Hospice and Palliative Care (IAHPC)

Certifications

  • Certified Assisted Living Administrator (CALA)
  • Certified Medication Technician (CMT)
  • Certified Nurse Assistant (CNA)
  • Certified Health Unit Coordinator (CHUC)
  • Emergency Medical Responder (EMR) Certification by Lakeside Partners
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Certified Developmental Disabilities Professional (CDDP)
  • American Academy of Financial Management (AAFM)
  • Certified Alzheimer Caregiver (CAC) by National Certification Board for Alzheimer Care

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