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Skills

  • Concentration
  • Electric pallet jack operation
  • Compliance standards
  • Client relations
  • Forecasting and planning
  • Business operations
  • Cake decorating skills
  • Employee training
  • Microsoft Office Suite
  • Sanitizing understanding

Work Experiences

  • Improved employee morale by motivating and disciplining employees and implementing a new mentoring program.
  • All products were received, inspected, and logged for shipment accuracy, temperature, and quality.
  • Kept my prices competitive and met my sales goals.
  • Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction.
  • Increased store sales to $7 within several months by upselling procedure and method items with beverages.
  • Seated guests at tables with courtesy, providing menus, and accurately recording drink orders.
  • Maintained a professional relationship with union officials that was appropriate.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 3 tables per shift.
  • Cleaned and stocked the grocery shelves, bulk bins, freezer, and dairy cases.
  • Memorized restaurant wine stock and appropriate entree pairings, resulting in $13 in daily wine sales.

Summaries

  • Barista Trainer with a strong work ethic, interpersonal skills, and experience in customer service.
  • Working in a high-volume restaurant environment is a plus.
  • Barista Trainer with experience working in standard restaurants and cafes who is goal-oriented.
  • Looking for a position as a Grocery Store Manager with a dynamic, customer-focused team.
  • Commitment to the highest food safety standards as well as excellent customer service.
  • 18 years of experience in the field, with a strong desire to see the company succeed.
  • Ready to take on new challenges with a role in the framework industry.
  • Encourages employees to go above and beyond for customers in high-volume settings while maintaining high quality and cost control.
  • Barista Trainer with 2 years of successful vendor management and cross-functional collaboration experience.
  • Innovative dishes, effective leadership, and increased productivity have all been demonstrated in the past.

Accomplishments

  • Collaborated with team of 11 in the development of program.
  • Implemented hands-on training programs for new hires, reducing onboarding time by 49% and improving customer order accuracy.
  • Led the planning and execution of a local barista competition, increasing staff engagement and earning Outstanding Service Award recognition.
  • Sustained a high performing team and minimized employee turnover.
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Increased average sales per customer by 26% by introducing upselling training for staff focused on seasonal promotions.
  • Coached baristas on advanced upselling techniques, boosting revenue by $6 per week within 2 weeks of implementation.
  • Won “program” Award for framework.
  • Oversaw store renovation and expansion project, which increased revenue by 18%.
  • Consistently received a 100% rate of customer satisfaction.

Affiliations

  • National Association of Social Workers
  • European Coffee Brewing Institute (ECBI)
  • Coffee Trainers Guild (CTG)
  • SCA Certified Sensory Professional
  • National Coffee Association USA (NCA)
  • World Barista Championship Judge Certification
  • American Barista & Coffee School (ABCS)
  • Project Management Institute
  • Society of Human Resource Management
  • Coffee Research Foundation Collaboration - 2016

Certifications

  • Specialty Coffee Association (SCA) Brewing Professional Certification
  • Google Certified Professional Cloud Architect
  • Certified Training and Development Professional (CTDP) framework, 2021
  • Certified Protection Officer (CPO)
  • Apple Certified Associate (ACA)
  • OSHA: Food Handling
  • Certified Leadership Professional for Food and Beverage Industry by Cedar Works
  • Coffee Brewing Equipment Maintenance Certification system, 2017
  • Registered Food Safety Manager Certification by procedure
  • Cisco Certified Internetwork Expert (CCIE)

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