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Skills

  • Staff management
  • Inmate Classification & Housing Systems
  • Operational improvement
  • First Aid/CPR
  • Procedure equipment
  • Behavioral Analysis & Risk Mitigation
  • Incident Report Writing & Documentation
  • Inmate Behavior Modification Programs
  • Conflict resolution strategies
  • Process improvement

Work Experiences

  • Achieved zero staff casualties across 12 lockdown scenarios.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Increased productivity by 18% while lowering staffing and operational costs.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Collaborated with external law enforcement agencies to implement joint security protocols, reducing escape attempts by 6 over one year.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Dynamic application of team leadership and budget management in a fast-paced business environment.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Professional who is both energetic and poised.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to providing high-quality services and products.
  • Corrections Supervisor with 4 years of successful process improvement and cross-functional collaboration experience.
  • Clear understanding of vendor management and strategic planning as well as vendor management training.

Accomplishments

  • Negotiated partnership with metric that delivered 7 rehabilitation equipment to the facility, reducing costs by 61% and expanding resources.
  • Collaborated with standard to enhance vocational training, allowing 7 of inmates to gain PMP.
  • Instituted a correctional facility-wide lockdown drill protocol, reducing response times by 61% during actual security breaches.
  • Supervised the distribution and consumption of food supplies, optimizing meal plans and reducing waste by 60%.
  • Developed a schedule automation system, improving staff resource allocation and increasing operational efficiency by 78%.
  • Achieved system by designing a rehabilitation program that reduced inmate recidivism by 18% after release.
  • Led the integration of surveillance technologies that improved incident response times by 17%.
  • Overhauled inmate grievance procedures, resulting in a 30% improvement in resolution times and inmate satisfaction.
  • Collaborated with jurisdictional public safety agencies to reduce prison intake processing time by 74%.
  • Led a mental health counseling initiative for staff, reducing work-related stress claims by 85% and improving overall workplace morale.

Affiliations

  • Council of Juvenile and Family Court Judges (CJFCJ)
  • National Institute of Corrections (NIC) Leadership Development
  • Toastmasters
  • Justice Research and Statistics Association (JRSA)
  • Academy of Criminal Justice Sciences (ACJS)
  • National Criminal Justice Association (NCJA)
  • National Law Enforcement Officers Memorial Fund (NLEOMF)
  • National Organization for Victim Assistance (NOVA)
  • Correctional Leaders Association (CLA)
  • Rotary International

Certifications

  • Offender Risk Assessment and Recidivism Reduction Program Certificate - Meridian
  • National Certified Correctional Manager (NCCM) - American Correctional Association (ACA)
  • Advanced Correctional Healthcare Certification (ACHC) - 2022
  • Certified Corrections Supervisor (CCS) - American Correctional Association (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe
  • FEMA National Incident Management System (NIMS) Certification - Incident Command System (ICS) Level 200 and 300
  • Salesforce
  • Correctional Operations Professional Certification (COPC) - American Correctional Association (ACA)
  • Leadership Development for Supervisors Certificate - National Institute of Corrections (NIC)

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